Alexander Matallana
Alexander Matallana at Paragon Acura
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Alexander Matallana

Service Sales Manager

Paragon Acura

56-02 Northern Blvd
Queens, NY 11377

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69 Reviews

Hello my name is Alexander Matallana. I was born in raised in Queens, NY. I have been in the customer service business for over 10 years with several years of Sales and Managerial experience. The reason I joined the automotive industry and Paragon Acura was to share my love for the Acura brand and, to provide truly exceptional customer service to the community I love so much. I always said to myself when purchasing/leasing my personal vehicles that I can provide a better experience than I was given. That was my major reason for jumping on board. I have been fortunate enough to achieve Acura's greatest accolades in my first 2 years with Acura that being The Platinum Council of Sales of Excellence. My main goal is to differentiate myself from other Sales Consultants by treating my clients fairly and providing a custom experience tailored to their wants and needs.

Dealership Experience

8 yrs, 10 mos

Industry Experience

8 yrs, 10 mos

Specialties & Trainings

Training and development

2X Platinum Council of Sales Excellence

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69 Reviews

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69 Reviews of Alexander Matallana

October 25, 2024

Dealership Rating
Employee Rating

I recently had the pleasure of working with Sadiya, and I couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcomi More

by kayla5518
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sadiya Afrin , Daisy

Oct 28, 2024

Paragon Acura responded

Thank you so much for your wonderful review! We are thrilled to hear that Sadiya was able to provide you with such exceptional support during your car-buying experience at Paragon Acura. It’s fantastic to know that she made you feel comfortable and informed throughout the process. Your kind words about her dedication to customer satisfaction mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to Paragon Acura in the future. Enjoy your new vehicle! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

June 27, 2024

Dealership Rating
Employee Rating

Promotion from within! Excellent!! Much better working relationship with sales after-the-Sale services and the service department! Very noticeable to a long time customer l More

by ssamare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 27, 2024

ssamare responded

Well, just got another lease MDX Advance 2004. The transaction went smoothly...as usual. I got what I wanted. I mean ...Period! It's "home" there for me. I will have my review of the new 2024 MDX Advance to share soon! The sales department is like my brothers...and the service department, my cousins! Maybe they might let me tape my review right there in the showroom...hummmm?? ;-). Amare'

Jun 27, 2024

ssamare responded

BTW. this dealer rater "seems to be" a good idea??!!!

April 03, 2023

Dealership Rating
Employee Rating

Very good costumer service with Peter and his team . Im happy with the new car More

by Andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Apr 04, 2023

Paragon Acura responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

December 31, 2022

Dealership Rating
Employee Rating

Honest, Courteous, straight forward, no gimmicks, They make the process of purchasing a car easy and everyone is a pleasure to deal with. More

by Edeabreu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino, Justin Hili, Chris White , James

Jan 03, 2023

Paragon Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

October 01, 2022

Dealership Rating
Employee Rating

Peter & Caroline were very helpful, would definitely recommend this place for anyone looking to buy a car More

by Robd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Oct 03, 2022

Paragon Acura responded

Thanks for your outstanding review! I'm very happy to hear that Peter and Caroline were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

July 29, 2022

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Employee Rating

Great service Wonderful at communicating and very helpful. I had never purchased a vehicle sight unseen and they were great. More

by Agrif48859
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enes MrKulic, Jose Perez, Murat Deljanin, Peter Pazmino, Wilson Mateo , Hassan Azhar, Carlos Jaramillo, Kelvin Miller, Amanda Sepulveda

Aug 01, 2022

Paragon Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

July 07, 2022

Dealership Rating
Employee Rating

Thomas was an outstanding salesperson I could of not went any smooth. Truly professional worksmenship More

by mle42908
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Murat Deljanin , Thomas Ng

Jul 08, 2022

Paragon Acura responded

Thank you for writing about your visit with us! I am happy to hear that Thomas was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

July 02, 2022

Dealership Rating
Employee Rating

Peter was very professional and very helpful. It was a smooth transaction, very pleasurable. I only go to Paragon. More

by Zuly
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enes MrKulic, Jose Perez, Murat Deljanin, Peter Pazmino, Wilson Mateo, Chris White , Hassan Azhar, Carlos Jaramillo, Kelvin Miller

Jul 05, 2022

Paragon Acura responded

Thanks for your outstanding review! I'm very happy to hear that Peter was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 09, 2022

Dealership Rating
Employee Rating

Thomas Ng and the entire Paragon team of professionals Exceeded my expectations. Murat & Co are my deal makers, moved me up the pillars quickly to my 3rd MDX now in the Type S ADVANCE. Outstanding servi More

by JoeD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Murat Deljanin , Hassan Azhar, Thomas Ng

Mar 11, 2022

Paragon Acura responded

Thank you for this amazing review! I really appreciate your business. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 15, 2022

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Employee Rating

Got my new 2022 RDX signed, sealed and delivered by Eudes Rodriguez. Thank you to Justin Hill and Alex Matalana. This is our 5th Acura, won't say where we've leased them before but now we will ONLY b More

by Sk8rtwins
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hili , Eudes Rodriguez

Feb 16, 2022

Paragon Acura responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

Feb 16, 2022

Sk8rtwins responded

You will!!!! :) for the Honda!! and in 3 years, unless you are retired. :) P.S. and I got your name wrong, sorry!! it's Hili, not Hill- oye

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