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Alexander Roomets
Alexander Roomets at Euro Motorcars Germantown

Alexander Roomets

Service Advisor

Euro Motorcars Germantown

19750 Germantown Road
Germantown, MD 20874

4.2
5 Reviews
4.2

5 Reviews

Write a Review

Dealership Experience

5 yrs, 7 mos

5 Reviews of Alexander Roomets

March 02, 2024

Dealership Rating
Employee Rating

Unable to reach or speak with any service advisor. Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelli More

by MNowrangi
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hutchinson, Diogo Pereira, Chris Costlow, Dustin Craver, Mohammed Rahamatullah

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Mar 04, 2024

Euro Motorcars Germantown responded

MNowrangi, We have been trying to find out what happened on Saturday to address your review but we can't find anything that speaks to your concern. We appreciate your feedback about your visit to a dealership and are wondering if you want to a different location. If you would like to give us more information, we'd be happy to discuss your experience and learn from it. Please call our customer service team and ask to be transferred to a manager. We are looking forward to assisting you further.

September 25, 2023

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Employee Rating

Ramesh's customer service made purchasing my car easy and enjoyable. He was attentive to every inquiry and request. The service provided all around at this dealership makes my 45 minute drive from Bowie wort More

by Fulvjoy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramesh Kapoor, Al Hoomani, Chris Costlow

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Sep 27, 2023

Euro Motorcars Germantown responded

Thank you for making the drive all the way from Bowie and giving Ramesh the opportunity to help you find your next Mercedes-Benz. It sounds like you were extremely happy with the service you received and the trip was worth it. Enjoy your new car and thank you for your loyalty to our team.

August 15, 2023

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Employee Rating

Liam was very knowledgeable, efficient, kind, caring, a memorable experience and excellent customer service all around from Liam and from the entire team at Euromotors Germantown! More

by jasb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abdul Razak, Senayet Begashaw, Liam Miller

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Aug 16, 2023

Euro Motorcars Germantown responded

Liam's kind attitude, patience and knowledge are really one of his greatest skills. We are delighted that you felt the same way and that he was able to make your visit so enjoyable. Thank you for sharing your feedback with us and for working with our team. Congrats on the new car!

April 10, 2023

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Employee Rating

David has always been very helpful and responsive with my purchase of GlE. He was very thorough in answering all my questions. More

by Jatinder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Stokes III, Julia Stoner

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Apr 11, 2023

Euro Motorcars Germantown responded

Hello Jatinder, Thanks for sending us your feedback about your interactions with David Stokes. Happy to read that he took his time to answer all your questions when you bought your GLE. Let us know if there is anything else we can do for you!

April 09, 2023

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Employee Rating

Kelvin was very helpful when explaining to me about the car I was purchasing. When receiving the car he made sure everything on the car was in great shape and clean. I would definitely come back to Kelvin More

by Ernesto R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lorenz Erum , Kelvin Quintanilla

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Apr 10, 2023

Euro Motorcars Germantown responded

Hello Ernesto, Thanks for taking the time to let us know how your experience went with Euro Motorcars Germantown, especially with Kelvin. Congratulations on your new Mercedes-Benz! It's nice to read that you were so happy that you would come back to work with Kelvin. We will share this with him and his management team. Enjoy your new car!!!

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