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Alexandra Gutierrez
Alexandra Gutierrez at Shottenkirk Nissan Katy
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Alexandra Gutierrez

Service Advisor

Shottenkirk Nissan Katy

25550 Kingsland Boulevard
Katy, TX 77494

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4.8
210 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

210 Reviews

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211 Reviews of Alexandra Gutierrez

May 04, 2024

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Martin Ortega was the best. Service with a smile and good attitude. He helped me through the entire process. He made things simple. More

by onejohn319
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters, Martin Ortega , Maria

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April 21, 2024

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Fixed my car even when I thought it would be impossible, appreciate the effort, my car now works like new. More

by JUAN.OVIEDO
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: George Peters, Martin Ortega

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Apr 22, 2024

Shottenkirk Nissan Katy responded

JUAN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 12, 2024

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Alex is the best. She is the only person I deal with in the service department. She is also the main reason I come back. More

by KILLER171220
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: George Peters

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Apr 16, 2024

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 28, 2024

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She is a excellent worker, always is ready for us when we need the Nissan’s services More

by Eleana_REQUENA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Services

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Mar 28, 2024

Shottenkirk Nissan Katy responded

Eleana, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Katy!

February 10, 2024

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It was easy to get an on kind appointment. Alex, my service advisor, greeted me when I arrived & quickly processed my vehicle for the work that was needed. Her time estimate for completion wa More

by VALERIEREEVES
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Recommend Dealer
Yes
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Feb 12, 2024

Shottenkirk Nissan Katy responded

VALERIE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 25, 2024

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We have had a Rouge since 2017 and it is below the standards of the 2 kia vehicles we have an way below the Chevrolet More

by GABEGARDINER
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: George Peters

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Jan 28, 2024

Shottenkirk Nissan Katy responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 281-436-4395 and ask for one of our managers.

January 02, 2024

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Knowledgeable fast kind staff thank you skottenkirk Nissan katy I recommend it to anyone thanks More

by Black bird
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Rohlmeier

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Jan 02, 2024

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

December 07, 2023

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Thank you for 10 years of service for my Nissan! You’re service is very appreciated! More

by DEBBIEYABS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier, Martin Ortega

Helpful 1
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Dec 10, 2023

Shottenkirk Nissan Katy responded

DEBBIEYABS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

November 23, 2023

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Buen trabajo adelante vsn por buen camino son el #1 buen trabajo cordialesbuena atención 5 estrellas More

by GERARDOROMERO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters , Jaime Rohlmeier

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Jan 04, 2024

Shottenkirk Nissan Katy responded

Gerardoromero11, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Taylor Heilers Owner Loyalty Manager

October 19, 2023

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Best Nissan dealership in all of Houston. Knowledgable technicians amd helpful staff. Wouldnt recommend any other place More

by drifting1two40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Peters, Dianna Evans, Mike Purdy, Jaz Williams, Georgette Dietz, Adam Evans , Jaime Rohlmeier

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Oct 19, 2023

Shottenkirk Nissan Katy responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

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