225 Reviews of Alfredo Lopes
March 28, 2020
DO NOT SERVICE YOU CAR HERE UNLESS YOU WANT TO BE ABUSED I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and t I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and then accusing the customer of lying. If you are in Metro West Mass area you will do much better at Bernardi Toyota or Acton Toyota. My story: went in for oil change and tire rotation using 1 of their many coupons to suck you in. Advisor was Roger Barron. Lounge area and wait typical. After an hour Roger comes over with a laundry list of $900 of suggested service. Transmission fluid that was done at Acton. Spark plugs not due until next tear. Fuel emissions cleaning not called for in owners manual. Asked why are you trying to sell me things inappropriately? Went back to his desk rather coldly. When the vehicle was ready their 1 and only xxx terminal was out of paper and NO ONE knew where a new roll of paper was. It was comical. After 15 minutes they found some. Roger did not thank me nor walk me to my car etc. Alfredo Lopes who I later learned is the "Service Manager" (and I use that term very lightly), showed me my car but it was blocked by another car so I could not exit the garage while he went to look for keys. This is where it gets interesting but scary. A month later as I am checking my oil as I do every month I almost faint when I see they had left the oil dip stick only half way inserted!!!!! Some oil had leaked out and I can only imagine the damage to the engine if more had leaked out or the dip stick came loose around a fan belt etc. I immediately call to speak with the service manager and they put on Alfredo. He is immediately gets defensive and says "...well IF we did it why did you wait so long to call us...". WHAT?!?! How about "OMG I am so sorry please bring it down immediately and I will personally put it up on a left and do a complete end to end inspection to ensure everything else is ok and offer you credit on a future visit". Nope! He says "...well what do you want us to do...?". And I repeat apologize and offer to rectify. Nope. His tone is screaming "YOU ARE LYING AND I DO NOT BELIEVE YOU". It gets very heated on the phone and results in him saying "YOU ARE RUDE AND IGNORANT". At that point I hang up on him. For 2 days I asked for the GM John Dowden to call me back since Alfredo is in way over his head. Finally John returns my call and has even a worse tone than Alfredo. He is more interested in interrogating me about what I said to Alfredo than apologizing and rectifying. I suggest to him the fix is apologize and rectify by future service credit and or complementary MPI multi point inspection. "No, we do not do that". My credit card company was shocked and more than glad to refund my money over Westboro Toyota incompetence. In summary I urge you to avoid them at all costs. Please take the time to review other feedback here. It is a consistent theme of all the typical dealer ripoffs you read about and it is quite surprising Toyota allows them to sell and service Toyota. They are not honest, will try to up sell you with un needed add ons and God forbid if there is an issue will immediately start to say you are lying and attack you vs owning their issue and fixing it. Buyer beware. Avoid at all costs. Never again. More
Other Employees Tagged: Roger Barron, John Dowden
August 27, 2018
The best I have ever seen Complete coverage of my concerns, fully updated throughout the day, offered next appointment as well , free coffee, they also have a great cafe wi Complete coverage of my concerns, fully updated throughout the day, offered next appointment as well , free coffee, they also have a great cafe with fresh food More
Other Employees Tagged: John Hansen, Brandy Blount , Luiz Angelo , John Dowden, Michael Knox, Dennis Rose
May 18, 2018
Very professional and courteous Great service experience! First time I let my guard down bringing my vehicle in for service at a dealer. Kavin the service mechanic is top notch! Alfr Great service experience! First time I let my guard down bringing my vehicle in for service at a dealer. Kavin the service mechanic is top notch! Alfredo the service manager and Kevin the service advisor all professional and courteous through the whole process. More
Other Employees Tagged: Kevin service advisor and Kavin the service mechanic
December 14, 2017
Over all amazing place Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help i Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended. More
March 13, 2017
Service Dept Awful Won't Honor Warrantee Went in to get my speedometer checked on my 2016 Corolla. The speedometer is off by 5 miles per hour. Even the Tech said it was off but the service ma Went in to get my speedometer checked on my 2016 Corolla. The speedometer is off by 5 miles per hour. Even the Tech said it was off but the service manager had all kinds of excuses not to fix it since it's under the warrantee. Don't bother with these clowns. They lost a customer. I hope they go out of business. More
Other Employees Tagged: Theodore Bogard