Alisa Thayer
Alisa Thayer at NYE Ford

Alisa Thayer

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

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4.9
41 Reviews

Dealership Experience

10 mos

Industry Experience

8 yrs, 11 mos

4.9

41 Reviews

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41 Reviews of Alisa Thayer

June 05, 2026

Dealership Rating
Employee Rating

Very pleased with this dealer. Great communication and finished the job in a good timely manner. Will definitely be returning in the future and referring others who may need work d More

by KRISTENDHOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2026

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 05, 2026

Dealership Rating
Employee Rating

Highly recommend the Service department. Friendly and helpful. Got my vehicle right in. Prompt service. More

by trish1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hall

Jun 09, 2026

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 03, 2026

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Brought my new to me mustang in after scheduling a last minute appointment for an inspection. Was in and out in 30 minutes. Prompt, professional, knowledgeable and courteous. Will be coming back for sure! More

by Snatchss454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Radford

Jun 03, 2026

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 31, 2026

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Employee Rating

Lack of communication Not customer friendly Took along time to get my vehicle fixed. Wouldn’t recommend More

by giznad9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2026

NYE Ford responded

"Giznad9" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialford@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 31, 2026

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My first time at NYE Ford for service. I was throughly impressed! Great people and great service! More

by kbjardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 27, 2026

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Employee Rating

Very good service, very happy and pleased with said service, and will be recommending to everyone. More

by xayviermroughan06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer

May 27, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 25, 2026

Dealership Rating
Employee Rating

This the third time I have filled this out don't kno why you are not getting it all is very good for everything please fix this so you get it. More

by LOBBTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 18, 2026

Dealership Rating
Employee Rating

We took in our Mustang for service . They were very good at letting me know what they needed to do and also doing our recalls on my car. They did a great job . I would use them again for More

by PENNY1661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Radford

May 21, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 17, 2026

Dealership Rating
Employee Rating

Wonderful customer service by Alisa from start to finish . Thank you again for goi g above and beyond ! More

by wilson.maryann
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Radford

May 21, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 25, 2026

Dealership Rating
Employee Rating

I had a great experience with Nye Ford. They picked up my truck to fix a small factory paint defect and handled everything quickly and efficiently. The work came out perfect, and I couldn’t More

by RAYRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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