Dylan Radford
Dylan Radford at NYE Ford

Dylan Radford

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

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4.9
27 Reviews

Dealership Experience

5 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

4.9

27 Reviews

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27 Reviews of Dylan Radford

June 08, 2026

Dealership Rating
Employee Rating

Prompt, professional service. The only issue is dealing with the auto-attendant. Please, just have a human answer the phone. No one wants to talk to an AI “person.” More

by ted.tressler
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

NYE Ford responded

Thank you for taking the time to provide us with this feedback.

June 03, 2026

Dealership Rating
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Brought my new to me mustang in after scheduling a last minute appointment for an inspection. Was in and out in 30 minutes. Prompt, professional, knowledgeable and courteous. Will be coming back for sure! More

by Snatchss454
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

Jun 03, 2026

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 01, 2026

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Dylan went above and beyond to take care of me. He was able to accommodate an oil change at the last minute. More

by WATERS.FAMILY.NY
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 01, 2026

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Waited at counter to drop off car for appointment. Noone was there or came for a while, eventually I had to go to parts for them to get someone. Never received a upfront quote for what I thought was More

by jackremil
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Hall

Jun 03, 2026

jackremil responded

Spoke with Dave Hall (service manager) and voiced my concerns about my last service. Dave was very attentive and and genuinely interested in resolving my concerns. He definetly put the service department in a better light in my eyes and assured me he will address my issues with his staff. He has convinced me to give them another opportunity to conduct my next service. Thank you Dave.

May 30, 2026

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Dylan got my car in and out in less than an hour. We will definitely be using NYE for our future business. More

by jjpuchales
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 25, 2026

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Employee Rating

This the third time I have filled this out don't kno why you are not getting it all is very good for everything please fix this so you get it. More

by LOBBTWO
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Recommend Dealer
Yes
May 27, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2026

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excellent service. ...my raptor had a recall...service dept was great...very nice waiting room More

by DEERMAN25622
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Recommend Dealer
Yes
May 21, 2026

NYE Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 18, 2026

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Employee Rating

We took in our Mustang for service . They were very good at letting me know what they needed to do and also doing our recalls on my car. They did a great job . I would use them again for More

by PENNY1661
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Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

May 21, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 17, 2026

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Wonderful customer service by Alisa from start to finish . Thank you again for goi g above and beyond ! More

by wilson.maryann
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

May 21, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 16, 2026

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Employee Rating

The mobile service was highly convenient and was easy to use. Dylan kept in contact with me to establish the arrival of the technician who was highly professional and took care of several items that were r More

by johnrdickens
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2026

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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