Pleasant, knowledgeable & efficient I was surprised that
it was a good experience for me.
it was a good experience for me.
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by RDOUGHERTY43
Verified Customer
Verified Customer
Other Employees Tagged:
Allen Washington
Jul 15, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
It’s great to hear your Chevrolet Trax purchase was pleasant and efficient, and that our team helped you feel well-informed throughout. We’re here if you have any questions as you enjoy your new Trax.
This was my first time buying a car and it was amazing.
Everyone who played a part from the salesman to the finance manager and even the GM was friendly, professional, and not pushy. I felt my best interes
Everyone who played a part from the salesman to the finance manager and even the GM was friendly, professional, and not pushy. I felt my best interest were at heart with everyone and it was a smooth and enjoyable process.
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by 3kiyah
Verified Customer
Verified Customer
Other Employees Tagged:
Ron
Jun 17, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
We’re thrilled that your first car-buying journey felt smooth and welcoming thanks to our team’s professional, pressure-free approach. Congratulations on your new Buick and thank you for sharing your experience.
This dealership is awarded 1 star by me for its lack of
customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phon
customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phone FIRST for any assistance and he did not respond to my question. I then emailed the General Manager (Steve Safavi) and Finance Manager (Alan Robledo) in addition to Allen Washington - NO RESPONSE FROM EITHER PERSON. A simple response is required as common courtesy let alone as a business dealing with the public! Something simple such as No, I'm sorry we do not assist in the sale of cars after purchase. THAT'S IT. So yes 1 Star for LACK of communication to a former purchaser of one of your vehicles!
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by jpjusay57
Other Employees Tagged:
GM Steve Safavi and Finance Mgr Alan Robledo
Jun 10, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
We're sorry that you didn't have a completely satisfying experience after purchase. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Allen Washington is a very talented salesperson.
I have purchased several cars in the past few years. He has great customer service.
I have purchased several cars in the past few years. He has great customer service.
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by nlt.5180
Verified Customer
Verified Customer
Other Employees Tagged:
Allen Washington
May 15, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
We’re delighted Allen’s expertise made your multiple purchases so smooth. Thank you for choosing your new Buick Enclave and for your continued loyalty.
Good customer service, very patient.
Allen listened to my concerns and addressed them. So far I'm content.
Allen listened to my concerns and addressed them. So far I'm content.
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by Yvonne
Verified Customer
Verified Customer
Other Employees Tagged:
Allen Washington
My name is Nellie.
Allen Washington was salesman. He is professional, patient and humble. He addressed my concerns to my satisfaction. The next time I purchase a vehicl
Allen Washington was salesman. He is professional, patient and humble. He addressed my concerns to my satisfaction. The next time I purchase a vehicle, I will choose Allen.
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by Yvonne
Mar 05, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
Yvonne, we are so grateful for your five-star review! It's wonderful to hear that Allen provided such a professional, patient, and humble experience. We look forward to seeing you again at Napleton Downtown Buick GMC!
Mar 05, 2026 -
Yvonne responded
I recently purchased a vehicle from Napleton Downtown Chicago. I don't have any complaints at this time.
I have purchased several vehicles from this location from
the same salesman Allen Washington who is very knowledgeable and professional
the same salesman Allen Washington who is very knowledgeable and professional
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by Kmjoli
Feb 04, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
Thanks so much for the 5-star review of Napleton Downtown Buick GMC! Allen will appreciate your kind words.
Feb 03, 2026 -
Kmjoli responded
I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional
I really appreciate the patience of Allen.
He is very knowledgeable of different cars and it helped me a lot. Thank you again.
He is very knowledgeable of different cars and it helped me a lot. Thank you again.
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by rpegues1994
Jan 23, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience! We're happy to hear Allen was so helpful.
Mr Andrew was very professional that made me as a buyer
comfortable yes I would refer customers to him
comfortable yes I would refer customers to him
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by owensp1950
Jan 12, 2026 -
Napleton Downtown Chevrolet Buick GMC responded
We’re glad Andrew made your experience so comfortable! We’ll pass along your kind feedback to him. Thank you for choosing Napleton Downtown Buick GMC and we look forward to working with you again.
Great experience with the Napleton Downtown service
department, who worked promptly to resolve the issue with my Buick!
department, who worked promptly to resolve the issue with my Buick!
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by cwashington2001
Dec 26, 2025 -
Napleton Downtown Chevrolet Buick GMC responded
Thank you for sharing your experience with our team! We are glad we could help you get your Buick back on the road. We hope to see you next time at Napleton Downtown Buick GMC!
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