Alysia Barham

The service department is populated by nice, friendly people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package (oil change, tire rotate and checks). I added a note that I had purchased an extended warranty from Ricart several years ago. Service rep called with an estimate of several hundred dollars to fix horn.I asked about extended warranty and she said it wasn't covered. I replied that if a non=working horn wasn't covered what was covered? She said she'd check and very soon after called back to say it was covered. So if a check was so easy was she being lazy or trying to charge me extra? (The warranty has a $100 deductible) When I went to pick up the car the bill was approximately $12 more than the total of the Works package and the deductible. I asked a service rep why and he couldn't explain why and neither could another rep who he consulted. They adjusted the bill and then the second rep came back to say the difference as because my car required full synthetic oil, not the semi included in the package.Nobody told me about that and this wasn't the first time I'd gotten that package for the car. He said they would not reverse the adjustment they'd made to the bill and then made a comment about not changing the synthetic oil out for semi.Admittedly I wasn't listening closely at that point. Nice people to work with but it shouldn't require that much work. More

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We paid in full, $21,499. 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was fo 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was found in the point inspection at their dealership, it was not disclosed. There was also a Road Worthy Warranty for 30 days or 1st 1,000 miles (this was not told to us). The sales person was Josuel Salcedo and I notified him 9/22/2023 that I noticed my moon roof was not working. He said he would let the service department know to see what they could do since it was "as is." I didn't hear back. On 10/5/23 (15 days from purchase), my husband was out of town for business with the vehicle and noted front under carriage loose sounding bearings>? And...white/blue smoke coming out of the exhaust with burning oil smells. He took the vehicle to FORD ASE certified mechanic who said it was 2 possible high costing problems and to notify the dealership immediately. Called 10/6/23 notifying again the non-working moon roof motor we never heard back from, the undercarriage noise & smoking exhaust/smell. They said bring in Monday, 10/9, but never heard time. We called 10/9 to confirm time, but they had NO appt noted or problems noted and said they couldn't get us in until 10/12. We had 4k High Def video showing blueish white smoke. They said we had driven 300 miles over the 1,000 limit that they didn't tell us when purchasing. This could have been avoided if they would not have errored when scheduling us the first time then not able to get us in. They were willing to review and see if they would cover anything. Zero charge: fixed moon roof motor, said they fixed the undercarriage, but couldn't reduplicate the smoking. Told us to let them know if it happened again. Happened 4 more times, made another 4k video and sent video to their internal messaging & brought back 11/2/23. They said they would give us a loaner & never said we would need to pay for it, but day later said charge us $45/daily. They have said they can't do anything since cant reduplicate smoke or it's just normal to have this smoke. Said tightened sway-bar links again. Told us next time to take the car to another dealer and not back to them, although the warranty is through Ricart....Now they refuse to look at the car at all. Filed a BBB Complaint and they are refusing to work through that also. More

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I took my Ford 2018 f150 for automatic headlight issues and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic he and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic headlight issue. Still headlight of my truck does not turn on automatically while driving in the dark. I need to do it manually. They said automatic headlight was working as designed. I bought this truck 2 years before but still I am not seeing headlights turn on automatically while driving in night at dark places. I have other suv which has automatic headlights and works perfectly. More

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Timely polite - did not review my service results regarding my brakes or tires as in previous trips with me. Just presented my bill for payment regarding my brakes or tires as in previous trips with me. Just presented my bill for payment More

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Everything was good on the time we pulled in until we left. The only thing I never appreciated was how long it took for them to wait on us at the beginning, but other than that everything was great. left. The only thing I never appreciated was how long it took for them to wait on us at the beginning, but other than that everything was great. More

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I had a 9am appointment for a simple tire rotation, for which I was put into the fast lane for quick service. I waited for awhile until finally asking how long it would take. My truck didn’t go onto the l which I was put into the fast lane for quick service. I waited for awhile until finally asking how long it would take. My truck didn’t go onto the lifts until 10:10am. I just don’t understand the purpose of making an appointment and also being put into a faster lane when it still took over an hour and fifteen minutes. They did waive the $10 charge but still was a hassle since I had my infant with me. More

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Best sales team After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? More

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She HAPPY ALWAYS HAPPY WITH THE NEW CAR & TRUCK DEALS , THIS WAS ARE 5TH VEHICLE FROM RICART. IN THE PASS 4 YEARS .4 NEW IN 1 USED ALWAYS HAPPY WITH THE NEW CAR & TRUCK DEALS , THIS WAS ARE 5TH VEHICLE FROM RICART. IN THE PASS 4 YEARS .4 NEW IN 1 USED More

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Ricart does it again!!! My vehicle was at Ricart for three-fold purposes—repair, routine maintenance, and detailing. Everything was done to my satisfaction. The vehicle actua My vehicle was at Ricart for three-fold purposes—repair, routine maintenance, and detailing. Everything was done to my satisfaction. The vehicle actually looks new again. This was the first time I’d had detailing done, but I will do it again. The biggest plus was that I found out about the redcapvalet service. The customer service was excellent. From my initial call to schedule service to paying the dealership, staff members were very courteous and kept me informed about the status of service points. More

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Great service I was able to get everything done the same day. They knew I was going out of town so they kept me updated and got it done and ready for me when I need I was able to get everything done the same day. They knew I was going out of town so they kept me updated and got it done and ready for me when I needed it. Thanks Ricart Ford More

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