Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
635 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

13 yrs, 1 mo

Languages Spoken

English English

4.7

635 Reviews

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635 Reviews of Amber Young

January 05, 2026

Dealership Rating
Employee Rating

Professional, met my needs. In and out in a timely fashion Happy because the problem was under warranty More

by Shelley11simmons
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 06, 2026

Otto Cadillac responded

Hi Shelley, thank you for sharing your positive review of Otto Cadillac! We are happy to hear our service team met your needs and provided timely assistance. See you next time!

December 31, 2025

Dealership Rating
Employee Rating

Always willing to go above and beyond to help Clients ! !!!! Always to go above and beyond to help your clients, and keep you well informed on what's happening. More

by firechief216
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 05, 2026

Otto Cadillac responded

Thank you for sharing your experience with our team! We look forward to your next visit at Otto Cadillac. Have a great day!

December 29, 2025

Dealership Rating
Employee Rating

Amber is always fantastic when I go in for service! !! Always satisfied with her and Bill as well! They make a great team! More

by jacquelinesurakan
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 29, 2025

Otto Cadillac responded

We’re so grateful for your loyalty and appreciation of Amber and Bill’s hard work. Thank you for choosing the Otto Cadillac team!

December 29, 2025

Dealership Rating
Employee Rating

Their service department staff treat you very well and are complete professionals and do not try to upcharge you for items that you do not need or do not want. And I enjoy that the car comes back freshly More

by rodneywiltshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Dec 30, 2025

Otto Cadillac responded

Thank you for sharing your feedback, Rodney! We are glad to hear that you are satisfied with our professional service team and appreciated the wash at Otto Cadillac Service Center. See you next time!

December 28, 2025

Dealership Rating
Employee Rating

I had a 9 am appointment. I arrived promptly. Amber was helpful, suggested an alignment in addition to rotation. She told me to be patient, there's only 1 lift for the lyriq. More

by ginaralston
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 29, 2025

Otto Cadillac responded

We apologize for the wait, but we're so glad Amber and our team took good care of you at Otto Cadillac. We look forward to your next visit! Safe travels!

December 26, 2025

Dealership Rating
Employee Rating

Very welcoming,professional and they do an excellent job Thank you sir fixing my car so efficiently More

by PATTYPJ
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 29, 2025

Otto Cadillac responded

Thank you, Patty, for stopping by to leave Otto Cadillac a wonderful review!

December 24, 2025

Dealership Rating
Employee Rating

Everyone is very courteous and professional They were very accommodating to the customer and communications were exceptional More

by cmacejka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Otto Cadillac responded

Thank you for sharing your awesome feedback about our team! We hope to see you again at Otto Cadillac!

December 24, 2025

Dealership Rating
Employee Rating

Repair deptment can't be trusted. They lied and told me I need work that I didn't need. More

by albany12065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 26, 2025

Otto Cadillac responded

I’m sorry to hear that you left feeling this way. Trust is the foundation of any service relationship, and we never want a guest to feel misled or pressured into work they don’t believe they need. Our goal is to clearly explain recommendations and allow you to make the decision that feels right for you. We appreciate you sharing this feedback and would welcome the opportunity to review your visit and address your concerns directly. Thank you, Roger Prentiss - Service Manager - 518-869-5000

December 23, 2025

Dealership Rating
Employee Rating

Efficient Nice atmosphere, with some innovative customer service ideas. Good value and consumer transparency. I would recommend them to everyone More

by volvoeddie
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Thanks for the recommendation! We appreciate your feedback and we hope to see you again at Otto Cadillac, Eddie.

December 22, 2025

Dealership Rating
Employee Rating

Anytime I come in everyone is professional and courteous. Service is always done in a timely manner. Amber goes above and beyond to make sure every customer is satisfied More

by Cdonovan11618
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Thank you for sharing your experience with Amber and our team! It's great to hear that everything was done on time and to your satisfaction. See you next time at Otto Cadillac!

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