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Bill McLean

Overview Reviews (1310)

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Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

1,310 Reviews

Overview Reviews (1310)

Dealership Experience

18 yrs, 5 mos

Industry Experience

32 yrs, 5 mos

4.9

1,310 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1310 Reviews of Bill McLean

July 16, 2026

Dealership Rating

Employee Rating

We were able to get an appointment quickly. They took us in fast with quality care and service. We only deal with OTTO for service on our Cadillac. Everyone very professional and courteous. Gre They took us in fast with quality care and service. We only deal with OTTO for service on our Cadillac. Everyone very professional and courteous. Great dealership. More

by capullen50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2026 -

Otto Cadillac responded

We're happy to have your business and your trust! It's wonderful to hear that our team provided you with quick, quality, and professional service. Thank you for choosing Otto Cadillac and sharing your support. We hope to welcome you back next time!

July 15, 2026

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This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Kelly Jo Wisler

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Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

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The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Jul 06, 2026 -

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

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The service here is unmatched and very pleasant and the people are very considerate to their customers. people are very considerate to their customers. More

by crowningshieldw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Amber Young, Kelly Jo Wisler, Ryan Bussinger , Paul Bull

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Jul 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 30, 2026

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Employee Rating

I’ve used Otto for my last 3 cars now and the service and communication and friendliness is always great! communication and friendliness is always great! More

by nicolesteixeira

Verified Customer

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Dan Zukowski, Ryan Bussinger

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Jun 30, 2026 -

Otto Cadillac responded

Hi Nicole! Thank you for making Otto Cadillac your go-to dealership! We appreciate your business and look forward to seeing you next time. Safe travels!

June 11, 2026

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Employee Rating

Very pleasant experience for a not so pleasant situation! They where in contact with me every step of the way to let me know the progress of the repair. Great job ! They where in contact with me every step of the way to let me know the progress of the repair. Great job ! More

by mikedauto

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Zukowski

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Jun 11, 2026 -

Otto Cadillac responded

We’re glad we could make a difficult situation a bit easier! Thank you for choosing Otto Cadillac and for sharing your experience with our team!

June 09, 2026

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Long wait and lack of professionalism and sarcastic comments from service staff. Quality of work performed not up to mark. comments from service staff. Quality of work performed not up to mark. More

by bhavin2109

Verified Customer

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Jun 10, 2026 -

Otto Cadillac responded

We're disappointed to hear about your experience, particularly regarding the quality of work and professionalism you described. Your feedback is important to us, and we would like the opportunity to better understand what occurred. Both Meghan and I attempted to reach you by phone and left a voicemail to discuss your concerns, but have not yet been able to connect with you. At your convenience, please return our call so we can learn more and work toward a resolution. Thank you for bringing this to our attention. Roger Prentiss - Service Manager - 518-869-5000

June 06, 2026

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Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Michael Caccese, Amber Young, Kelly Jo Wisler, Ryan Bussinger

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Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

June 01, 2026

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Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Jun 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

June 01, 2026

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Employee Rating

Amber was friendly, knowledgeable, and efficient. I was in and out with my rental. Thank you I was in and out with my rental. Thank you More

by sweetgrief1

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Amber Young

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Jun 02, 2026 -

Otto Cadillac responded

Thanks for the shoutout to Amber! We appreciate your support here at Otto Cadillac.