Andre Arzuza | Page 20

An amazing experience There was no pressure to make a purchase. Andre was excellent in providing information. It was not difficult to realize that Subaru is a great car There was no pressure to make a purchase. Andre was excellent in providing information. It was not difficult to realize that Subaru is a great car More

by PASTOREVETTE Verified Customer Verified Customer

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I Must Be Dreaming After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said “ I’m done “ she said “ I’m not, let’s go to Bay Ridge Subaru. The car got great reviews in Consumer Reports “. From the moment we walked into the Show Room I knew something was wrong. We were greeted by staff who actually made eye contact. When a sales person was not available we were asked to be patient and Chris spent time with us answering questions and showing us floor models. I must have been dreaming because he was courteous informative and highly professional. When a sales rep was available Chris wished us good luck and introduced us to Andre. I figured that all was just a fluke and was I wrong. Andre was just as knowledgeable courteous and professional even sharing facts when he didn’t know reached out to obtain the correct information for us. We chatted on multiple planes, after a test drive we settled on a selected car model style and package that exactly meet our needs. None of this could be accomplished with the professional assistance of Andre. Two helpful staff at a Car Dealership? What country am I in? It only got better after that. Mike the Sales Manager complemented the group and allowed me to play “ Let’s make a deal “ as we bantered back and forth sharing insights tactics and professional opinions and options it struck me “ How long has it been since I made a car purchase that was hassle free, fair, truthful, with respect each side of the table “ Every time we poised a question Andre was there in the information. When it was monetary in nature Mike was there to step in. When we asked for 24 hrs to seal the deal we were not hit with the hard sell line “ what would I have to do to make you purchase now? “ The next day a follow up call from Andre lead request to a request on Color and trim. Rather than hear the price was good for inventory only vehicles he got back to us that Mike would find the car for us. It gets even better when we came down to seal the deal with Mike and Andre my wife noticed an option that was missing. Rather than hard sell the deal Andre stepped back and explained to her the options to provide her request. A new price point had to be negotiated no problem for Mike the car was in stock the deal was sealed. Why did I provide you with such detail? Because when you visit Bay Ridge Subaru you are are treated like family the moment you are greeted and not viewed as a potential commission. When was the last time that happened to you? It didn’t end there. Mike and Andre explained the final steps when we picked up the car. This environment was found with Roy the Finance Manager and high marks and kudos for Chris whose time effort and patience working with my wife explaining how to use all the features of her new car and how to maximize her new driving experience. When was the last time a car salesperson gave you their card and said please call me with any questions because it was a lot to absorb at once. So Bay Ridge Subaru is a FOUR STAR business where the customer comes first. This is our first Subaru and look forward to more in the future as well as referring anyone interested in their brand. You won’t be disappointed. Remember 80% of all Outbacks are still on the road after 10 years. More

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This is great Subaru service This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased fro This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased from them. And I always was very happy with my cars and services. Gary Kuvich More

by GKUVICH Verified Customer Verified Customer

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Very helpful sales staff The two salesmen I dealt with were very helpful. Andre sold me my Forester and Chris sat with me and showed me the car's features the day I came to p The two salesmen I dealt with were very helpful. Andre sold me my Forester and Chris sat with me and showed me the car's features the day I came to pick it up. More

by SJONES4REAL Verified Customer Verified Customer

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Joe is a great guy Straight forward easy to deal with. No salesman tactics. He listens to his customer and is very attentive to our needs and isn’t pushy at all. I highl Straight forward easy to deal with. No salesman tactics. He listens to his customer and is very attentive to our needs and isn’t pushy at all. I highly recommend joe for being an all around professional. More

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Seamless, friendly, no pressure, informative, no games. Car shopping can be stressful. I’ve been shopping for a few months, & this was the FIRST dealership I went to that didn’t try to rush me to make a de Car shopping can be stressful. I’ve been shopping for a few months, & this was the FIRST dealership I went to that didn’t try to rush me to make a decision. Salespeople were lovely & helpful. I test drove 2 vehicles & The salesman Andre took the time to explain all the differences & features of each vehicles. No high pressure sales tactics. No stupid questions like” how much do u want to spend”. After I chose a vehicle Chris showed me every button this car has and what they all do (and there were a lot). Very professional & courteous group of people. I would HIGHLY recommend this dealership. My experience was GREAT! More

by AEG1120 Verified Customer Verified Customer

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Quick and efficient My service was performed quickly and efficiently and I was treated very well by Subaru staff. I would highly recommend them. Showroom was being reno My service was performed quickly and efficiently and I was treated very well by Subaru staff. I would highly recommend them. Showroom was being renovated but still clean waiting area. More

by jazzjef Verified Customer Verified Customer

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Bought a new forester! Had a great time buying a new car from Andre. Price was as negotiated beforehand, everything was straightforward. They added custom leather and it loo Had a great time buying a new car from Andre. Price was as negotiated beforehand, everything was straightforward. They added custom leather and it looked spectacular (black leather with orange stitching). Chris, who showed us all the features of the car, was spectacular — very friendly and excited. Would buy again from them. More

by ELIJAH_BEN_IZZY Verified Customer Verified Customer

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Recall I Had to take my 2011 Outback Subaru in for airbag recall. Everyone associated was very helpful and accommodating. They offered a loaner car for the w I Had to take my 2011 Outback Subaru in for airbag recall. Everyone associated was very helpful and accommodating. They offered a loaner car for the weekend, however they were able to complete the job the next day. More

by PMANGIAC Verified Customer Verified Customer

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Love my new Subaru Ascent We picked up our new 2019 Ascent this past weekend. We had a wonderful experience at this dealership, far better then any other auto purchase we made We picked up our new 2019 Ascent this past weekend. We had a wonderful experience at this dealership, far better then any other auto purchase we made. They gave my 3 kids markers and paper to keep them occupied while we made our decision. Chris the delivery person was accurate and on point the whole way and answered all our questions. Roy the finance director was superb, answered all my spouse's questions (which was many) and had the patience of a saint! Thank you Bay Ridge Subaru and remember if you need a car, this is the place to go. More

by Melanie C Verified Customer Verified Customer

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