Andrew Freeman
Andrew Freeman at Suburban Ford of Waterford

Andrew Freeman

Sales Consultant

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.0
17 Reviews

Dealership Experience

4 yrs, 11 mos

4.0

17 Reviews

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17 Reviews of Andrew Freeman

November 07, 2025

Dealership Rating
Employee Rating

While not our salesperson, Andrew went out of his way to assist us when he noticed we were struggling and indecisive. He was not trying to sell us anything; he merely had a sincere desire to assist however More

by Mlou1988
Recommend Dealer
Yes
Nov 10, 2025

Suburban Ford of Waterford responded

We're thrilled to hear that Andrew made such a positive impression on you! It's great to know he could assist you without any pressure. We're lucky to have him on our team, and we look forward to serving you again in the future! Thanks for sharing your experience. If there's anything we can do to turn your 3-star experience into a 5-star one, please feel free to reach out below! Thank you, Joshua Dabney - Sales Variable Manager - jdabney@suburbancollection.com

October 28, 2025

Dealership Rating
Employee Rating

Andrew was great in helping me with a vehicle purchase that was time sensitive. The dealership is not always on the top of my list of exciting places to visit and he made it quick and easy, and honestly q More

by EB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2025

Suburban Ford of Waterford responded

We're delighted to hear Andrew made your experience at Suburban Ford of Waterford pleasant and efficient. Thank you for your business and safe travels!

October 02, 2025

Dealership Rating
Employee Rating

Second time Suburban could not provide vehicle I desired. Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my More

by deniser0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Oct 03, 2025

Suburban Ford of Waterford responded

I'm very sorry to hear that we fell short in meeting your vehicle needs and providing the timely service you expected. It's disappointing to know that we lost your business, but I'm glad you were able to find a solution elsewhere. If there's ever anything more we can do for you or if you'd like to discuss this further, please don't hesitate to reach out. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

May 12, 2025

Dealership Rating
Employee Rating

Andrew Freeman was a true professional in every way. Made my wife feel very comfortable with the purchase of our new Ford Maverick. More

by jbrown0113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2025

Suburban Ford of Waterford responded

We're delighted to hear that Andrew provided a professional and comfortable experience for you and your wife at Suburban Ford of Waterford. Enjoy your new Ford Maverick!

July 27, 2024

Dealership Rating
Employee Rating

Andrew was easy to work with and he helped save us time by moving the purchase along quicker than typical dealership experiences. He was very knowledgeable about the Ford Lightning we purchased and he let More

by Brian
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Jul 29, 2024

Suburban Ford of Waterford responded

Hi Brian, we're happy to hear that Andrew made your experience at Suburban Ford of Waterford smooth and efficient. Enjoy your new Ford Lightning!

February 24, 2024

Dealership Rating
Employee Rating

We met with Salesman, Andrew Freeman, today and he was less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparent More

by marisa.maley
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Feb 27, 2024

Suburban Ford of Waterford responded

Marisa, thank you for taking the time to share this feedback. We aim for respectful and helpful service, so it's unfortunate to see that we may not have met those expectations during your visit. Your feedback is important, as it helps us improve our customer interactions moving forward. If you are willing to contact me directly so we can discuss your experience further, please reach out at your earliest convenience. Thank you. Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

November 18, 2023

Dealership Rating
Employee Rating

This is the 4th vehicle I have purchased from Suburban Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. More

by jdbmu77
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 19, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2023

Dealership Rating
Employee Rating

Andrew Freeman is a good salesmen and it was great to deal with him. Will come back. More

by urbrice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We look forward to your next visit! Take care!

October 02, 2023

Dealership Rating
Employee Rating

Dealership didn't seem to care whether they sold the vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. More

by swsutton0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 04, 2023

Suburban Ford of Waterford responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (248) 674-4781 to speak to our manager directly.

September 03, 2023

Dealership Rating
Employee Rating

Very nice very nice facility. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. More

by Rdyashinsky
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaren Bates

Sep 05, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 06, 2023

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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