Andrew Marasco | Page 2

Nelson Mazda is quite literally phenomenal in everything from service to sales. Twice in 6 years they have gone above and beyond for me when the reason I needed another vehicle was beyond my control. Devin from service to sales. Twice in 6 years they have gone above and beyond for me when the reason I needed another vehicle was beyond my control. Devin went on the hunt for a discontinued part. He even got the diagnostic fee waived knowing I was facing a more expensive issue than I’d planned for that day. Chaz was so friendly and encouraging and caring every single moment, always checking on me and assisting Darrell. Darrell worked after close trying to find a car for me. And the day I had a medical procedure, knowing I was stressed, sent a text with a video message to let me know there were people in my corner. Andrew spent an entire day and well after hours texting me and checking with multiple banks on different vehicles, determined to find a solution. And he did! I was really bummed to be parting with my 2013 Mazda 6, but beyond floored over the 2017 Ford Escape that he was able to get me approved for. The payment is higher, but Andrew was respectful of my financial parameters and at no point did he or Darrell make me feel pressured. In the meantime, Devin found a used part, and unfortunately even with the amount he was going to try to take off the overall price, it was still out of my budget. Financing another vehicle was the correct way to go. I truly thank the Lord for working through everyone at Nelson Mazda! Again! I used to work for the Fish and Doug Griffin had recommended I try you guys back in 2015 when my newly paid off car died a big death. BOTH experiences, but especially this one, has made me a Mazda fan and a Nelson Mazda customer for life! Thank you all SO much for truly taking care of me. I’m grateful to be in a safe and reliable vehicle, and to be able to tell everyone about what you guys did for me. Thank you!! More

by morgsmsquared Verified Customer Verified Customer

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Great service by the person that sold us the car. Very knowledgeable and not pushy. Provided adequate level of detail and approach was great. Positive overall experience. knowledgeable and not pushy. Provided adequate level of detail and approach was great. Positive overall experience. More

by mazi79 Verified Customer Verified Customer

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Completely low-balled me on an appraisal for a 4 year old car that I bought at their dealership and have had serviced there when required. They then tried to accuse me of not having taken care of the mainten car that I bought at their dealership and have had serviced there when required. They then tried to accuse me of not having taken care of the maintenance requirements. Outside of being late on my last oil change, I met the requirements they set forth when I bought the car. This was disappointing to say the least, but otherwise the service we have had there has been phenomenal when buying cars. More

by D Verified Customer Verified Customer

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Fantastic experience, Ty was unbelievably helpful, and Andrew worked very hard getting my dream car financed. I bought this car through the internet. I arrived, signed the paperwork and drove it home. Andrew worked very hard getting my dream car financed. I bought this car through the internet. I arrived, signed the paperwork and drove it home. More

by llippold5478 Verified Customer Verified Customer

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Gerald was helpful and went above and beyond helping me find my dream car! He even drove to a different Mazda location to pick up the exact color I wanted and filled up the gas tank before delivering it to find my dream car! He even drove to a different Mazda location to pick up the exact color I wanted and filled up the gas tank before delivering it to me. More

by Rachel Turner Verified Customer Verified Customer

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Everyone I worked with was friendly, helpful, and responsive. At times, things felt a little disorganized and were not communicated clearly. This was always cleared up after several conversations, bu responsive. At times, things felt a little disorganized and were not communicated clearly. This was always cleared up after several conversations, but it did delay the purchasing process. More

by Runnermom Verified Customer Verified Customer

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Great customer experience. Knowledgeable sales rep and quick response time. We would highly recommend Nelson Mazda for anyone looking for a vehicle. The no pressure sales was our favorite part. quick response time. We would highly recommend Nelson Mazda for anyone looking for a vehicle. The no pressure sales was our favorite part. More

by Pchamberlin08 Verified Customer Verified Customer

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The Sales and Service team are wonderful to work with. The process is transparent and everything is explained well. This is my fourth car from Nelson Mazda The process is transparent and everything is explained well. This is my fourth car from Nelson Mazda More

by dkhaskins Verified Customer Verified Customer

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Excellent customer service,great location, professional salesman, hassle free financing, knowledgeable service, team oriented staff. Thanks to nelsonLooking forward to working with dealer again!thanks to N salesman, hassle free financing, knowledgeable service, team oriented staff. Thanks to nelsonLooking forward to working with dealer again!thanks to Nelson Mazda. More

by benning.gerald Verified Customer Verified Customer

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My salesman was good but that’s it. I didn’t buy a truck there because they couldn’t get it ready in 5 days there because they couldn’t get it ready in 5 days More

by cfbarnes Verified Customer Verified Customer

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