Service Advisor, Andy Acevedo, is the best!
He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft
He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft service was greatly appreciated.
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by dnakano
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2023 -
Mercedes-Benz of Portland responded
We're glad to know that Andy provided you with top-notch service at Mercedes-Benz of Portland! It's great to see your appreciation for his explanations and our efficient repair time. We'll be here if you need anything else in the future!
Communicated well with me regarding the service and
timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!!
timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!!
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by RODW0
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Mercedes-Benz of Portland responded
We're glad to know that you had a positive experience with our service team at Mercedes-Benz of Portland. Thank you for your patience and understanding about the extra day needed for new tires. We hope your vehicle continues to drive well, and look foreard to assisting you with any future needs.
Great Service
Really Great Tex Guy and Service
Team
Very Helpful in explaining the work that will be done
Team
Very Helpful in explaining the work that will be done
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by PLEXLADY
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2023 -
Mercedes-Benz of Portland responded
We are pleased to know you are satisfied with the level of service and communication our service team provided. Serving you was our pleasure, and we hope to get the opportunity to do so again at the time of your vehicles next due service.
My car was ready for me to pick it up much sooner than I
expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done.
expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done.
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by JAMESGAGILBERT
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2023 -
Mercedes-Benz of Portland responded
Hey James! Thank you for thinking of our team at Mercedes-Benz of Portland when it came time for your vehicles 6 year maintenance. We are happy to have gotten your vehicle back to you in a timely manner and hope that you will continue to keep to keep us in mind for all your future maintenance needs.
Took care of what was needed and car was ready when I
asked. No problem whstsoever.
asked. No problem whstsoever.
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by LITHA0
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Mercedes-Benz of Portland responded
Hello!
We're pleased to hear that we took care of what was needed and had your car ready as per your request. Your satisfaction is important to us, and we appreciate your feedback. If you have any more needs or questions in the future, please feel free to reach out. We're here to assist you!
Efficient service, easy and convenient drop off and pick
up. However, my front license plate frame was broken and license plate bent outward. I pointed this out to service rep and he said most likely it occ
up. However, my front license plate frame was broken and license plate bent outward. I pointed this out to service rep and he said most likely it occurred during car wash. He agreed to pay for a new frame
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by scott.spinks42
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2023 -
Mercedes-Benz of Portland responded
Hello Scott, while we were sorry to see your license plate frame required replacement following your car wash, we truly appreciated your understanding and welcoming point of view in our teams attempts to make it right. Your business here at Mercedes-Benz of Portland is greatly valued and we hope to get the opportunity to improve upon your next visit.
Mekonnen he is a nice young man, works hard and will
answer my questions soon.
Thank you !
answer my questions soon.
Thank you !
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by LULULO
Verified Customer
Verified Customer
Aug 14, 2023 -
Mercedes-Benz of Portland responded
Hello!
Thank you for sharing your positive experience with Mekonnen. We're delighted to hear that you found him to be a nice and hardworking young man who is attentive to your questions. Your satisfaction is important to us, and we're here to provide you with excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you.
The rep was rude and did not help me with the loaner at
all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area
all! He described the vehicle but did not get up to direct me to the vehicle and there were several white sedans in the parking area
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by LIDIA.SALMEN
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2023 -
Mercedes-Benz of Portland responded
Linda,
I would like to extend my apologies for the level of care that was provided to you at the time of your loaner pick up. I can assure you this matter will be addressed with our team. In the meantime, please don’t hesitate to reach out to me directly should you wish to discuss further.
503-228-8351
Eric Trueblood
Service Manager
Having been a loyal client since 2001, my family and I
have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another
have enjoyed the welcome, care ,expertise and professionalism of the Mercedes Benz of portland, I believe , as one of the general managers of another auto dealerships expressed: Dr. Z delighted that you are happy with our service…. We bring you in and it is the service department that keeps the you in. I have been very disappointed at your service department. Among number of other reasons for my disappointments, please allow me to be candid and note unwelcoming and cold customer relations; clarity follow up of customer request and erroneous diagnosis and solution. It appears that there is no clear chain of command. The service advisor that I have worked with claims he is the manager yet another individual is presented as service manager and is confusing as to who is in charge. When customer does not agree with what this gentleman wishes to perform on your auto he abruptly hangs up the phone. Please forgive my negative report on your service department. It is obviously reflects negatively on your entire operation, compromising trust and satisfaction.
Thank you
Dr. Z
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by Dr.z. , phd
Verified Customer
Verified Customer
Other Employees Tagged:
Mekonnen Wossene
, Rod Soprito, I have only had contact with those
Aug 02, 2023 -
Mercedes-Benz of Portland responded
Hello Dr. Z,
While your candid feedback is appreciated, I regret to see the level of care you have described receiving here. When convenient for you, please consider reaching out to me directly at the number below. I would appreciate the opportunity to learn more about your experience and work towards regaining your confidence.
503-228-8351
Eric Trueblood
Service Manager
Good prompt and friendly service.
They did a good job on our car and we were satisfied!
They did a good job on our car and we were satisfied!
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by RICK@RGANDCO.COM
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2023 -
Mercedes-Benz of Portland responded
Thank you for choosing Mercedes-Benz of Portland for your automotive needs, Rick. Your business is truly appreciated. Our team looks forward to serving you again down the road.