Angel Hernandez

Bought a used 2016 Ram 1500 on 5/31/2025 as of 6/6/2025 the Massachusetts registration transfer still isn’t completed. Which means tomorrow I will no longer be able to legally drive the truck until they fi the Massachusetts registration transfer still isn’t completed. Which means tomorrow I will no longer be able to legally drive the truck until they figure out how to do their job. Without the registration I cannot get a second keyfob (truck only came with one) made because Dodge requires bill of sale AND registration to get the programing pin on top of the vehicle being purchased in both mine and my husband’s name which means we both physically have to be there with photo ID to get the pin and he gets deployed on Monday so I’ll have to wait until he gets back which means I won’t be driving the truck until he’s home because the risk of losing the key and having to pay thousands to reprogram the truck to a set of keys isn’t worth it to me. We were told that it would be registered on Monday and the registration paperwork overnighted to us for Tuesday. After they messed up the paperwork and didn’t get it done Monday they promised we would have it registered by Friday but it’s Friday and still no registration. Our salesman is no longer responding and the sales manager will not return my phone calls. Never mind the lies they told us about how they wouldn’t fix the broken parking brake or chipped windshield when we looked at the truck and told them on 5/27/2025 that the truck would not pass mass inspection. Their response was“they didn’t have to abide by Massachusetts inspection laws. But lo and behold even in the state of CT they still have to pass a checklist including safety which those 2 issues fall under so they had to fix it, which they did. Why lie about it? They also claimed that they were going to have the truck detailed again prior to us leaving with it. Which they didn’t. The interior was still full of grime from the previous owner along with the previous owners personal information left in the vehicle when we test drove it. If I could rate this dealership zero stars I would. More

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Maya and Angel are awesome at Bruce Bennett Nissan Wilton are awesome . They were patient with me , understood my needs , worked it out for me , overall great buying experience . Highly recommend are awesome . They were patient with me , understood my needs , worked it out for me , overall great buying experience . Highly recommend More

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