Angel (Jose) Ortiz | Page 2

Great service and experience made getting me into another vehicle painless after my daily driver was totaled. vehicle painless after my daily driver was totaled. More

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I bought a used car on Thursday 12/22 and on my drive home the car started to pull and was not driving the same as when I test drove the car the day before. Due to the holidays I was not able to get in c home the car started to pull and was not driving the same as when I test drove the car the day before. Due to the holidays I was not able to get in contact with anyone until Monday 12/26 by that time the check engine light had turned on already. I was told to bring it in so they could take a look at it. I live in Gonzales, TX and on the way to the dealership a message on the dashboard popped up stating that the transmission was hot. I get there and leave the car on and by the time someone from the service department came out the message was gone. I was advice that when the message pops up again to take right away to an Auto Zone to have it scanned and then call them with the codes. Is this really how Kia does business? No one has time for that!! I had to take time off work to be able to purchase the vehicle and then again to take it in to have it "looked at" they didn't even hook it up to the computer to try and get an understanding at what is happening. I am starting to think that they were already aware that there was something wrong with the vehicle and failed to inform me before purchasing. I understand that I bought a used car and that it was sold "as is" but It's not fair that I worked so hard to be able to purchase a car and I start having problems with it as soon as I drive it off the lot. I had originally decided to go to Round Rock Kia because I thought they were a reputable dealership but unfortunately I'm quickly finding out I was soo wrong. More

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Friendly and non-aggressive approach to assist my purchase. Answered all questions with knowledge and overall very helpful purchase. Answered all questions with knowledge and overall very helpful More

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Everyone was good appreciate you great job absolutely recommend you my two friends and family recommend you my two friends and family More

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Staff is friendly honest and up front about cost and repair time. My representative was very nice and friendly repair time. My representative was very nice and friendly More

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Good people with great service that you can count on allway a great experience that’s all ways the best allway a great experience that’s all ways the best More

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Took my 2014 Kia Soul for a Recall Notice (Air Bags). They were Quick & Accurate. Serive Advisor was Awesome and gave great customer servive. Thanks. They were Quick & Accurate. Serive Advisor was Awesome and gave great customer servive. Thanks. More

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The moment I arrived the team is very professional, and that's everytime I ben going there for years that's everytime I ben going there for years More

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I love Kia of round rock because Kia of round rock provides superb service to all of their customers. provides superb service to all of their customers. More

by deroco321 Verified Customer Verified Customer

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Well organized, helpful, clean, and professional. The dealership gave us a good and welcome experience. The dealership gave us a good and welcome experience. More

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