Angela Heaps

Our car was towed to Ken Garff Mercedes on 3/27/25. Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pi Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pick up our car on 3/31/25. When we arrived, we noticed a 1 1/2-2 foot crack in our windshield that was not there previously. All of the before and after photos prior to and up to delivery of our vehicle, show no broken windshield. When we told the dealership, the picture that Garrett showed didn't appear to have any damage either. That was based on what he said. We asked for that picture and was never given that picture. Instead we were told the windshield must have sustained damage from the weather. I verified weather and it was very, very mild during the time they had our car in custody. Then they said it was from the tow co. I shared their pictures and there was no crack on the windshield. The tow driver also stated the vehicle was up very high and parked backwards. I was asked to bring our car in to have or looked at. The person said it had a rock chip in it and the weather or tow co broke it. I disagreed based on the photos. I went to Safelite and asked them for an unbiased opinion. The chip had no depth to it and was highly suspect as to whether that caused damage. He agreed the weather wasn't a factor and said professionally, something looked to be dropped on the glass. When I told Angela Heaps, she said it was the tow co or weather. I said we would like it fixed. She said they'd give us a deal. I said we will go through our insurance. We needed the $500 deductible paid. She said they would do the work and eat the deductible as a courtesy. They were trying to get our insurance to pay it all. It was called off as it was not right. Progressive said it was too costly through the dealership. Now we are still left with a cracked windshield and no resolution. I have photos, texts and emails to support. More

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Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE Verified Customer Verified Customer

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I wasn’t happy that they were unwilling to take responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem . responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem . More

by Mimi Verified Customer Verified Customer

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Master Tech Daren is the best, always professional and fair with his labor charges. Denice in Warranty is always very helpful fair with his labor charges. Denice in Warranty is always very helpful More

by RODONNELL2 Verified Customer Verified Customer

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Courteous,knowledgeable and on time! Appreciate comfortable surroundings. Everyone seemed to care about providing good service Appreciate comfortable surroundings. Everyone seemed to care about providing good service More

by tandcdietz9 Verified Customer Verified Customer

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Very professional! I deal with many dealerships, this one is 5 stars! They go beyond your expectations! I deal with many dealerships, this one is 5 stars! They go beyond your expectations! More

by SCOTTPMMR Verified Customer Verified Customer

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Excellent service department. The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! More

by lkayheaps Verified Customer Verified Customer

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I appreciate their willingness to get you scheduled for service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere an service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere and feels a bit more personal when the staff remembers your name . More

by Angela Verified Customer Verified Customer

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The best place to buy a car They help me a lot Rossi is the best is the best More

by ALIDZHON13 Verified Customer Verified Customer

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my car was delivered with a low oil light on because the oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer cla oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer claimed a second oil leak had occurred as a result of the first oil leak being repaired. Car was delivered with a more severe oil leak. Dealer claims new, more serious leak is caused by previous leaks being repaired. Car is now back at the dealer for the third time. More

by I2K Verified Customer Verified Customer

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