Ann Marie Schulz
Ann Marie Schulz at Lester Glenn Chrysler Dodge Jeep RAM FIAT
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Ann Marie Schulz

Service Advisor

Lester Glenn Chrysler Dodge Jeep RAM FIAT

101 Rt 37 East
Toms River, NJ 08753

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3.4
8 Reviews
3.4

8 Reviews

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8 Reviews of Ann Marie Schulz

March 15, 2024

Dealership Rating
Employee Rating

We always deal with Steve “the Englishman”. Great Salesman, great person. Steve wlll not steer you wrong. The Lester Glen family is fantastic More

by linleif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 18, 2024

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi linleif, Thank you for your wonderful review! We're thrilled to hear that Steve has provided you with great service and guidance! Building strong relationships with our customers is important to us, and we're glad Steve has been able to earn your trust and loyalty. We truly appreciate your kind words about our team and dealership. If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

August 29, 2023

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Employee Rating

The lady Ann who helped us was terrible. She confused my appointment then told me I didn’t have one. My son left only to be called and told we did have an appointment. This woman is a mess a More

by Nusgoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 30, 2023

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hello Nusgoods1, We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we're sorry to hear about the confusion with your appointment. We strive to provide excellent customer service, and it seems like there was a miscommunication in this case. Bernie, our service manager willl be reaching out soon! Best regards, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

August 11, 2023

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Employee Rating

Great Dealership customer service from Ann in the service department was trash. Her attitude was disgusting. I was sent away 7:30 in the morning then told to come back after she realized she made a mistake b More

by Nusgoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2023

Dealership Rating
Employee Rating

Our salesman Dennis is one of the most knowledgeable, fun and down to earth people we have ever met in the car sales industry! He took so much time to make sure we were happy and satisfied with our purchases More

by kerhall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Ojeda , Justin Friedland, Dennis Casasnovas , Mike Fantozzi, Kyle Gibson

June 23, 2023

Dealership Rating
Employee Rating

Ann Schultz is one of the most professional and courteous people I've had the pleasure of working with. Always very thorough and makes sure the work is completed in a timely fashion. More

by martyp
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Steve Regan, Dennis Casasnovas

June 10, 2023

Dealership Rating
Employee Rating

Were not too knowledgeable, did not consider alternative options to my situation or did not offer any alternatives to just waiting on the lobby. More

by Mo Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 09, 2023

Dealership Rating
Employee Rating

Recall for some thing they knew that they were going to need parts and not to have the needed equipment in stock showed bad planning and no consideration for the customer . More

by seadiver316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2023

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Seadiver316, thank you for leaving feedback regarding your recent experience with our service team. We take customer feedback extremely seriously and shared your comments with our service management team. We understand that our Service Director, Bernie Helme, has reached out to you to discuss your experience further. We apologize the the parts required for the recall for your vehicle were not physically present at the dealership upon your arrival and are investigating further as to the communication you received with the team members involved. We understand that Bernie advised you that he would communicate with you directly as to when your vehicle's parts arrive, and offered to pick up your vehicle so you did not have to make the trip again. We will continue to remain in touch throughout your vehicle's service visit with us and apologize once again for the inconvenience. Thank you for your understanding and for your feedback.

April 04, 2023

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Employee Rating

They’ve had my car for 20 days now and still haven’t looked at it ! And i had an appointment. I strongly recommend servicing your vehicle elsewhere. I’ve never seen anything like this. More

by Buzzstickle
Recommend Dealer
No
Apr 05, 2023

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Buzzstickle, thank you for taking time to leave feedback about your experience with our service department. We take customer feedback very seriously and have shared your concerns with our management team. We completely understand your frustration with the time it has taken to begin working on your vehicle and for our team to come back with a specific diagnosis. We truly apologize for this delay. Our goal is always to get vehicles in our shop as quickly as possible, and get you back on the road as quickly as possible, with your issue corrected properly during your first visit with us. In speaking with our management team, we understand that our technicians are working diligently to find the root cause of your vehicle's issue. We hope to have an answer for you on the cause in the next 24 hours. Our team will be attentive to any updates provided by our technician and will communicate any information we receive with you as soon as we have it. We apologize once again for the length of your vehicle's visit with us and truly appreciate your understanding and patience. Our team will be in touch as soon as we have an update to communicate with you. Thank you.

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