Arin Robeson

Arin and Nick were great from the moment we met until the plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always reach out to him....OUTSTANDING More

by rrowe1925 Verified Customer Verified Customer

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Great dealership with knowledgeable sales staff. Nothing more to say other than good experience for me. Nothing more to say other than good experience for me. More

by Studionumber9 Verified Customer Verified Customer

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It was very the most disappointing experience one could have on a car purchase. I was promised to have the first monthly payment reimbursed which I have already paid 4 and keep hearing from Sales person have on a car purchase. I was promised to have the first monthly payment reimbursed which I have already paid 4 and keep hearing from Sales person Aren Roberson and Customer Service Manager DeeDee that they are still pending general manager to sign the check. Such excuse would make sense on the first few weeks but after 3 months I can’t think they are nothing but a scam dealership where they promise anything on the sales process and will care less after you have the finance paperwork signed. More

by Roberto Sergio Verified Customer Verified Customer

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I had a positive experience working with the people at Big Star Hyundai, I would highly recommend them to friends and family and am so grateful that I chose them! Big Star Hyundai, I would highly recommend them to friends and family and am so grateful that I chose them! More

by briannaluna1995 Verified Customer Verified Customer

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Smooth and easy deal. Great salesman that was easy to work with and easy to have conversations with. Great salesman that was easy to work with and easy to have conversations with. More

by kaceymccoy330 Verified Customer Verified Customer

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Arin was very nice to work with. We had a good experience and enjoyed working with her. We had a good experience and enjoyed working with her. More

by DON.CIRILO56 Verified Customer Verified Customer

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Very good people skills lots of knowledge dealing with customers. Happy to work with her customers. Happy to work with her More

by angel939405 Verified Customer Verified Customer

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I recently purchased a car from Big Star Hyundai, and my overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in unexpected fees totaling over $10,000, conveniently undisclosed during the purchase process. Moreover, the financial advisor's insistence on not allowing me to use my credit union, coupled with threats of further price increases, left me feeling manipulated and pressured into accepting unfavorable terms. Immediately after driving off the lot, the car exhibited severe shaking issues on the freeway. Despite returning to the dealership, the initial diagnosis of "off-road tires" turned out to be a farce. It was later discovered that the car had a serious problem known as death wobbling, a safety concern that the dealership was ill-equipped to address since they specialized in Hyundai vehicles. To add insult to injury, promises of reimbursement for repairs were shattered when the dealership refused to cover the entire bill from the Jeep service center, leaving me with unexpected out-of-pocket expenses. The lack of accountability and unfulfilled commitments have left me deeply dissatisfied with my purchase and overall experience at Big Star Hyundai. I strongly caution others to thoroughly scrutinize every aspect of their dealings with this dealership, as my experience raises serious questions about their transparency, integrity, and commitment to customer satisfaction. More

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the service department was great. Car was clean, there is a little nick on the silver part on the area between the seats but I think that is all, and a white mark on the seat that I Car was clean, there is a little nick on the silver part on the area between the seats but I think that is all, and a white mark on the seat that I am goin to look at but over all very good. don't know who the service people were. the sales department lacks a lot of service. I have sent that information to the sales manager. More

by sabrawillbanks Verified Customer Verified Customer

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Arin is incredibly nice & understanding. Very knowledgeable & hard working. I felt as though Arin understood my needs & answered all of my questions. Very knowledgeable & hard working. I felt as though Arin understood my needs & answered all of my questions. More

by Luci Verified Customer Verified Customer

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