Arthur Palazzolo

I rated this Service Center (five stars) basically because the service advisor, Art Palazzolo, was professional, knowledgeable and customer focused. He greeted me as soon as I came in for my appointm because the service advisor, Art Palazzolo, was professional, knowledgeable and customer focused. He greeted me as soon as I came in for my appointment, understood my concerns and kept me posted on the progress. I suggest the management of Lia Toyota take a look at their service prices. Based on my experience of getting my car serviced in the higher cost of living Boston area (which I've traveled to quite frequently), Lia Toyota prices seem to be even higher in comparison. Wait for coupons or specials, if you can. Overall, five stars for Art Palazzolo and the above suggestion for management. More

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Service advisor Nicholas Mucha, along with the service technicians, continue to provide outstanding customer service and vehicle support. I appreciate their attention to detail as well as providing inform technicians, continue to provide outstanding customer service and vehicle support. I appreciate their attention to detail as well as providing information about upcoming maintenance needs. More

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They take good care of their loyal customers, quality work and price discounts. They work with their long term customers. work and price discounts. They work with their long term customers. More

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Every time I have Art Pallazolo as my service advisor, I feel that I am taken care of with prompt service and solid no nonsense advice. feel that I am taken care of with prompt service and solid no nonsense advice. More

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Lia Toyota is the best around. Comfortable waiting area. Great service advisor. Could not be happier. Comfortable waiting area. Great service advisor. Could not be happier. More

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Sarah Richards was my perfect service representative who took care of everything absolutely the best possible. THANK YOU!!! took care of everything absolutely the best possible. THANK YOU!!! More

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Always accommodating when I need to get my car serviced. They give me detailed feedback if anything is wrong with my car. They give me detailed feedback if anything is wrong with my car. More

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Jared was right on top of it all! He even knew my Inspection was due when I had missed it. Thanks for saving me a ticket Jared. roy He even knew my Inspection was due when I had missed it. Thanks for saving me a ticket Jared. roy More

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Art Palazzolo has been helping me for many years, and this time, as usual, his work was exceptional. I had a minor car emergency, and Art quickly responded to my email giving me recommendations on things this time, as usual, his work was exceptional. I had a minor car emergency, and Art quickly responded to my email giving me recommendations on things to do before the appointment, which was scheduled for the next day. Upon my arrival, Art clearly explained my options for repairs and made excellent suggestions. He also went through my service history and made recommendations for routine maintenance, which were updated after technicians inspected the vehicle. During my visit Art was very friendly and helpful, and technicians did an excellent job. I am lucky to have Lia Toyota as my service center, and Art Palazzolo is a great asset for this organization. More

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Art Palazzolo was the service tech for this visit. He was very professional, informative, and polite. The service was done in a reasonable amount of time and done perfectly. I was very pleased with th He was very professional, informative, and polite. The service was done in a reasonable amount of time and done perfectly. I was very pleased with the results. Keep up the great work. More

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