Ashley Aldredge

Tynan's Volkswagen responded

Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that Ashley provided such exceptional communication and care throughout your service visit, and that our technician took the time to clearly explain the work done on your Passat’s cruise control. Your kind words about our team mean the world to us. We’re proud to have such dedicated and knowledgeable people representing Tynan’s, and it’s wonderful to know your experience was “110%.” We truly appreciate your trust and support! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the kind words! We're so glad to hear that Ashley provided such excellent support and clear communication throughout your visit. We’ll be sure to pass along your feedback to her—it means a lot to our team. We're always here if you need anything in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We’re so glad to hear that Ashley was great to work with and provided you with a positive experience. However, we truly regret the inconvenience you’ve experienced with your new ID.4. Being without your vehicle for such an extended period—especially so soon after purchase—is understandably frustrating, and we sincerely apologize for the disruption it’s caused. Please know that our service team is committed to resolving these issues as thoroughly and efficiently as possible. If there’s anything more we can do to support you during this time, we encourage you to reach out directly. We appreciate your patience and the opportunity to make this right. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you, Hayden, for your kind words! We’re pleased to hear that Ashley and the rest of the team provided a smooth and professional experience, and that you felt informed throughout the process. We truly appreciate your feedback and look forward to serving you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Lizia! We’re so glad to hear that our team was helpful, understanding, and able to get your vehicle back to you on time. We truly appreciate your kind words, and thank you for choosing Tynan’s! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your feedback. We understand how frustrating it can be to wait several days for diagnostics and an oil change, and we truly apologize for the inconvenience this caused. While we always strive to honor scheduled appointments promptly, there are times when our diagnostic team is managing a high volume of vehicles requiring in-depth troubleshooting. Unlike routine maintenance, diagnostic work can be unpredictable—some concerns take longer to identify accurately, especially if intermittent issues are involved or if specialized testing is required. In these cases, we may need to keep the vehicle for a longer period to ensure a thorough and accurate diagnosis. That said, we recognize the importance of communication and will continue to work on setting expectations during the scheduling process. We appreciate your patience and your feedback—it helps us improve our processes moving forward. If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out directly. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We sincerely apologize for the delay in communication and understand how important timely updates are during the service process. While we strive to keep every customer informed throughout their vehicle's visit, we recognize there are times when follow-up could be more consistent. Please know that we are actively working to improve our internal processes to ensure updates are provided more proactively, so our customers aren’t left needing to reach out first. Your input is truly appreciated; it helps us identify areas where we can do better. We value your business and hope to provide a smoother experience during your next visit. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear that Brian and the team delivered fast, efficient, and amazing service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Delilah! We truly appreciate your kind words. Our team in both sales and service works hard to provide the best experience possible, and it's wonderful to hear that it shows. We look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator