Tynan's Volkswagen

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Tynan's Volkswagen:
I went in April 25th to look at a Honda Accord. We also wanted my trade in appraised. We got the car appraised and it was $3k under KBB appraisal. So, I said to the salesman that I needed more. The manager came over and introduced himself and said he would work with us on the trade in to make the sale happen. The manager was very attentive and in to the sale. We had to leave but said we would return midweek. I reiterated I needed more for the trade in when I left and then when I called later. On Wendnesday the 29th we went in, took the Accord for a test drive and then sat down to negotiate. I told the salesman that I didn't want to spend the entire night there and I didn't want the back and forth garbage. So, I said to the salesman that I needed $14.5 for my trade in. So, he goes over to his manager (the one we met with last meeting) 30 feet away and hear the guy say, "Yah, I would like $2,500 too, but it sin't going to happen." He continued to make several rude comments. The salesman comes back and I tell him I can hear everything his manager is saying. So, eventually, after 35 minutes, we get to them offering $13k for the trade in. I told the salesman I needed a moment to crunch the numbers and asked him for the pricing sheet of the car. 10 minutes later, lo and behold the pricing sheet shows up with the price being $1,000 more than the internet asking price. THEY RAISED THE PRICE BY $1000 AT THE LAST MINUTE!!!! At that point, I told them no thanks and left.

DO NOT GO HERE!!!! UNTRUST WORTHY, LACK OF PROFESSIONALISM AND RUDE!!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Tynan's Volkswagen:
"Rude Carpet Treatment" that's what I received at Tynan's Volkswagen. I attempted to contact Blake Hott their Internet Sales Manager and was initially told he was at a training meeting and would be done at one and call me. Three hours after the meeting closed "I" called again.Finally got a hold of him with no reason as to why he never called me back. Talked about a 2006 Infiniti M35x,he walks away from the phone says he thought that a salesman had put a sold sign in the window. Blake says" I'll call you as soon as I find out if the car is sold". Never called back the rest of the day. I mean how long does it take to find that out? The next day I call at ten and got Ken Medina,New Car sales Manager,who said "Oh that car isn't sold but I have three salesmen looking over my shoulder and I will have someone check out the car and I'll call you back about the price in a few minutes" A few hours later(five to be exact) 'I' call again. First I say " Whats the problem don't you want to do business with me,am I radioactive". Ken says "Oh no I'm closing three new car deals by myself but will have someone run out in ten minutes and get back to you". That was three weeks ago, they still haven't called back. Also price on car has dropped 1500$ Lies and BS thats what you get from Tynan. I purchased from 'Play with Cars' in Greenville,SC. "Red Carpet Treatment" is what you get from them. From start to finish Danny Wike made the purchase the best possible experience. Should I purchase another used car he might carry I would not hesitate to use his services exclusively.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Tynan's Volkswagen:
In December 2007 Tynan's replaced the timing belt and water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charge under VW's 12 month/12K mile service warranty. In August 2008 the car failed and was towed to Tynan's. The timing belt was ripped in half when a freeze plug fell out of the water pump. Again, Tynan's repaired the car free of charge, bent valves and all; they also picked up the towing bill. They showed me the old parts to allow me to confirm their diagnosis. I could see the freeze plug, and the timing belt was severed by a semicircular cut that exactly matched the shape of the freeze plug. They did a post-repair cooling system pressure test at no charge. For my own peace of mind, I paid $100 for a compression test after the repair, which showed all four cylinders within 1 psi of each other. The car runs beautifully. I've worked in shops, and no one's service is any better than this. However, I would ding VW for poor replacement parts quality! I like to give special thanks to Tom, one of their service writers. I dodged a bullet here.

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