Ashley Duvall | Page 4

Easiest Buying Experience I've Ever Had I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were pay I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer! More

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