Ashley Lackard
Ashley Lackard at Burlington Subaru

Ashley Lackard

Subaru Service Advisor

Burlington Subaru

351 Shelburne Road
Burlington, VT 05401

5.0
19 Reviews
5.0

19 Reviews

Write a Review

19 Reviews of Ashley Lackard

November 09, 2025

Dealership Rating
Employee Rating

I have always had positive experiences at the Subaru dealership, and this time was no exception. They go above and beyond to make sure you understand exactly what they are doing and how much it will co More

by Evergreenerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Burlington Subaru responded

We couldn't have asked for better feedback! Thank you for the kind words and for your continued business. See you next time at Burlington Subaru!

October 31, 2025

Dealership Rating
Employee Rating

Always courteous & knowledgeable. Professional, neat, good suggestions, pleasant, offer to assemble, try to find me good coupons. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Burlington Subaru responded

Hi Liz, we are grateful for your feedback about our courteous and knowledgeable service team here at Burlington Subaru. See you next time!

October 27, 2025

Dealership Rating
Employee Rating

They welcome you and give you refreshments while you wait and you have a clean place to wait and have wi-fi and a TV for customers. More

by klarock88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I only talked to Ashley.

Oct 28, 2025

Burlington Subaru responded

We’re delighted you felt welcomed and comfortable during your visit with us! We’ll see you next time here at Burlington Subaru!

August 28, 2025

Dealership Rating
Employee Rating

Service was fast, professional, and friendly. Ashley was great and nice to work with and the cookies were delicious! More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Burlington Subaru responded

Hi Anne, thanks for your feedback! We love hearing that you had such a positive experience with Ashley and our team. See you again at Burlington Subaru!

August 27, 2025

Dealership Rating
Employee Rating

They are so helpful! And they are very accommodating in how that provided me with a loaner car while my car was being worked on. More

by Emily Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Luce , Nick

Oct 08, 2025

Burlington Subaru responded

Emily, we are proud of our accommodating team! Thank you for sharing your experience with Burlington Subaru! We are truly so thankful to have your business. Enjoy the road ahead!

August 16, 2025

Dealership Rating
Employee Rating

Nick did a good job explaining the work to be performed and timing work out well More

by ktswart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Luce , Nick

Oct 08, 2025

Burlington Subaru responded

Nick will appreciate the kudos! Thanks for sharing your experience working with our great team at Burlington Subaru.

August 10, 2025

Dealership Rating
Employee Rating

I’ve been a fan of this dealership for yours and every time I go for a new car or for service I’m reminded why I keep coming back. Fabulous team on the sales and on the service side Thoughtful, kind, an More

by byinvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brady Burgess , Andrew

Oct 08, 2025

Burlington Subaru responded

Thank you for your kind words and for your loyalty over the years! We're grateful to have you as a valued customer and look forward to working with you for many more years at Burlington Subaru. Safe travels!

August 10, 2025

Dealership Rating
Employee Rating

Did a good job servicing my vehicle at this time - with nothing left to be dealt with later on. More

by jtrono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Luce

Oct 08, 2025

Burlington Subaru responded

Thanks for trusting us with your vehicle's care! Safe travels until next time! - The Burlington Subaru Team

June 01, 2023

Dealership Rating
Employee Rating

Always appreciate the courteous and professional interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. More

by robert.butani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Luce , Cody Jipner, Jason Krans

August 16, 2022

Dealership Rating
Employee Rating

Horrible dealership and service. Would not recommend ever! They overcharged for the o2 sensor that a different dealership shipped to me for 1/3 the price. I ended up paying $180 to f More

by Katelyncapone
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 17, 2022

Burlington Subaru responded

I'm truly sorry about your recent experience at our dealership. I would like the opportunity to discuss your experience and address your concerns. You can contact me directly at (802) 448-3856 or by email: skelson@802cars.com. We value your business and want to make things right. Sincerely, Steve Kelson General Manager Burlington Subaru

1