We decided to switch from a luxury European car to a Subaru. Our research led us to try the new Outback wagon. After researching five Subaru dealers we decided to take our business to Burlington Subaru. Our final choice was based primarily on the high level of professional service and knowledge exhibited by the staff. Chris Tetreault was patient and showed a great depth of knowledge about our new Outback wagon. He explained each feature of the vehicle with enthusiasm and answered all of our questions to our satisfaction. Steve Kelson answered our questions on the financial aspects of our transaction in a forthright manner. Steve also quickly located the color and model we wanted. Diana Langlois provided tremendous assistance with the paperwork required for registering our new car. Chris, Steve and Diana have followed up on several occasions to make sure our experience with Burlington Subaru was going smoothly. As for our new Outback? So far we love it. Plenty of room for grandkids, bikes, luggage, and pets. With folks like Chris, Steve and Diana and all of the staff at Burlington Subaru, there’s a good chance we will be repeat customers.

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This was by far the best "car buying" experience that we have ever had. It was truly refreshing to deal with Jen Gazzola. She is very knowledgable about the vehicle that we purchased. She is also very genuine and straightforward with the information, making sure all our questions were answered. We really appreciated the "no pressure" sales atmosphere and the timely responses to our car search questions. Finally, we appreciated the scheduling accomadations that were made for "our" convenience in picking up our new vehicle. It was also easy to speak with Terry Light over warrantee offers, again with no pressure and again at our convenience. We were very impressed with the experience and would highly recommend Burlington Subaru.

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Ask for Michael Dykstra when you need to buy a new Subaru. My experience purchasing a a car there was very positive. Make sure you shop this dealership first!!

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Went to the dealership to get head gaskets replaced & timing belt they had car all day got it back & noticed that it was leaving puddles of oil went back & they replaced defective oil filter that they put on 2 days later still leaking fluids this time they fixed again not impressed .

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This is the best experience I have ever had at a dealer. Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires. Subaru Burlington took it upon themselves to go through the entire car because they relized that I had some other issues going on that I was unaware of at the time. Everything extra was covered under an extended warranty that I had forgot that I had purchased, but they relized upon looking at my account. They called to tell me that I had these other issues going on and that they were going to fix all of them at no extra charge to me. Not only did they do this but they also came in $125 under the estimated quote for the timing belt AND gave me a free oil change, car wash, as well as changed out the 2 broken studs on my wheel FOR FREE (a $125 savings just on the studs). Long story short I ended up getting $1400+ worth in work done to my car for less then $600 and now its like driving a brand new vehicle all over again. Also keep in mind that all of this work was done in less then 3 1/2 hours which is pretty remarkable concidering everything that was done. Not only this but their staff was unbelievably helpfull, friendly, and professional. I can't say it enough THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD AT ANY DEALERSHIP!

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Upon picking up my car at the service department, I noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM)

When I inquired as to how that was possible, I was told by the service manager that the hours charged were "what the book called for". When I tried to plead my case, it got nowhere except them saying, "I see your point". I was still charged for the entire 8hrs. of labor.

I think it goes without saying that I will never visit this service department or dealership ever again. In addition, I have warned other Subaru owners not to visit this dealership. It would be far less expensive to visit other Subaru dealerships up to an hour or more away. The extra time and gas spent will still be cheaper than visiting Burlington Subaru.

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Chris was very helpful and knowledgeable. He made buying a new car very enjoyable. He took the time to even get our Bluetooth up and running. Overall the dealership as a whole is simply a great place to get a car.

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We were in the area looking for a used car when it occurred that we might be able to get good financing on what we really needed... an AWD with good gas mileage. While we were waiting for the Volve dealer to track down the car we'd come to see ( a 2 hr wait), we popped up the road to Burlington Subaru. Lance DeMatteis was super. Very low key, but thorough. After a week of seeing what we could get for financing w/our credit union, we were ready. The Impreza hatchback we wanted was in, and Lance was able to give us substantially better financing! We love the new car! Looking forward to using the friendly staff for our routine maintenance.

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Gary is very frendly and knowledgeable. He was able to get us the car we wanted when no one else could. He followed up after the sale to make sure we were delighted!

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Wife and I just bought a Forester here, and it was a great process. Everything went exactly as you would hope, including them finding and securing the model and color we wanted. Beth is a great salesperson - hardworking, courteous, and pays attention to details. We're very happy, highly recommended!

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