Austin Carr

I have been going to this dealership for the past 24 years. Customer service is deteriorating. Taylor was supposed to help me with service. I had to wait 25 minutes. Still no one showed up. i went to th years. Customer service is deteriorating. Taylor was supposed to help me with service. I had to wait 25 minutes. Still no one showed up. i went to the service manager and shared my disappointment. Then he came and helped and talked Taylor to engage. From there on the coupon penny pinching started. Lexus is not Toyota etc. we settled on a coupon and moved on for oil change. More

by mqaudeer Verified Customer Verified Customer

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Service advisor Austin was professional, pleasant and kept me informed along the entire process making it as easy as possible. kept me informed along the entire process making it as easy as possible. More

by TDBARFIELD Verified Customer Verified Customer

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Took an hour and 35😢min for an oil change when the lave was not busy. Friday 415pm appt was not busy. Friday 415pm appt More

by EVANNA.SHOPOFF Verified Customer Verified Customer

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It is a great experience with Austin Carr and Norman. They helped me fixed the problem with my Camry 2018 and get it done with Warranty I have They helped me fixed the problem with my Camry 2018 and get it done with Warranty I have More

by xiaoh Verified Customer Verified Customer

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Calling to schedule the appointment, dropping off my car, getting a ride to work, communication while car was in the garage was all exceptional. getting a ride to work, communication while car was in the garage was all exceptional. More

by KREID100 Verified Customer Verified Customer

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Took a while but it got done and was done well. Austin was beyond helpful. Austin was beyond helpful. More

by vickers10 Verified Customer Verified Customer

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Service was prompt and easy. The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than that. Nice job! More

by BERNARD.BAILEY1 Verified Customer Verified Customer

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Austin Carr was very professional. He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready when Grand Highlander was nearing completion. He explain work performed and got me quickly on my way. More

by brianmgreen Verified Customer Verified Customer

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The service members are very attentive and keep me informed on the status of my car. I also appreciate the ride to and from work. informed on the status of my car. I also appreciate the ride to and from work. More

by GOFSUSF Verified Customer Verified Customer

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Was told it could be a 2 1/2 hour wait but got me out in about an 1 1/2 hours. about an 1 1/2 hours. More

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