Aziz Aztot

This was very fun experience , They even help surprise my daughter who was clueless. She loves the car and I really enjoyed working with the staff . Everyone is so nice . We will definitely be buys car my daughter who was clueless. She loves the car and I really enjoyed working with the staff . Everyone is so nice . We will definitely be buys cars there in the future. We are set for now since we have all new cars thanks to the team at Town Center. I have shopped at several dealerships around the area the Town Center are the only ones that will work with you and they love selling cars. Thank you again for the wonderful experience. More

by MICHAELWELLS2005 Verified Customer Verified Customer

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We initially contacted Town Center Nissan because of the 'great' price they advertised on their website for the 2025 Nissan Kicks SR that we eventually purchased. First and foremost, their website is ow the 'great' price they advertised on their website for the 2025 Nissan Kicks SR that we eventually purchased. First and foremost, their website is owned and operated by Town Center Nissan Kennesaw; therefore, why do they show 'SAVINGS' on all of their vehicles, but when the customer comes into the dealership, your salesperson makes the following statement: "Those 'savings' are 'all available savings and discounts offered; no one actually qualifies for all of them.' That's just Capital One showing you what you could pay." But what they don’t show or include are fees, taxes, tags, titles, and all of those things. It’s kinda misleading, or confusing, but it helps to get customers in the dealership.” Town Center Nissan owns their website, meaning they are responsible for its contents. The whole reason we went to Town Center Nissan was because we found the Nissan Kicks we wanted at what we thought was an honest price. They are allowing customers to be misled by the credit offered by Capital One on their website. Example: I was preapproved for said vehicle, on their website, by Capital One w/ an interest rate of 6.99%, $0 down, 84 months, for $477 a month. I even went to the extent of completing their entire credit application on TOWN CENTER NISSAN'S SITE, where I was rewarded with even better terms. Why, during all of our negotiations, pre-sales/post-sales & in the finance office, was such an offer never even considered as an option? We mentioned numerous times that I was approved with much better rates with Capital One, every time, we were told, ‘that’s not an option.’ They are using Capital One as a way to get people into their dealership w/ their great terms, then turning around and using their ‘preferred’ financial institutions. That is called ‘bait and switch,’ which I’m sure they're aware is illegal and fraudulent. My next concern is how pushy Casey Congdon & Wayne Riggle were about getting us to accept the terms they were offering, never once giving any consideration to my concerns about the high payment. I kept explaining I am retired, elderly, and on a fixed income. Casey went out of his way to tell me, “Just take the deal like it is, in 6 months you can refinance for a better payment.” This is yet another example of deceptive advertising and unethical sales tactics. Once we were in the finance manager’s office, we repeatedly mentioned the much better rates for which I was approved, rather than just pre-approved, with Capital One; we were again told that those rates were not an option. Finance manager, Maroun Farhat, stated that he just prefers to LGE Credit Union. Why does Town Center Nissan offer Capital One financing on their website if it is not utilized when a customer requests it? Most finance managers aren't fiduciaries, but they should still prioritize their clients' interests, which is clearly not happening. FYI, LGE informed me in the branch yesterday that I should have been offered a lower rate, as they show I qualified for a much lower interest rate. It’s terrible that their business and employees prioritize sales/commissions over understanding customer emotions and ensuring the purchase benefits the customer. We went back a few days later to try to trade the Kicks in for a new Sentra, and they told us that's not a good idea, just keep the Kicks for 6 months, rent it out on some app called "TURO" then you can trade it in or refinance it. Come to find out (per LGE), the reason they kept pushing us to wait 6 months is the dealership does not get the commission from the credit union until then, but you already know that. We ended up leaving. Their management is completely ineffective and unprofessional. I have spoken to Casey Congdon and Aziz Aztot, let me just say, I have had better customer service at Dollar General! There are several issues with the vehicle, and I dread having to work with them to get them rectified. More

by Debbiev1952 Verified Customer Verified Customer

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Professional, courteous and attentive. The technicians deliver what they promise and do not oversell service. The technicians deliver what they promise and do not oversell service. More

by JOHN-HILL Verified Customer Verified Customer

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Mohammed was excellent, straight forward, knowledgeable, and customer oriented, best experience purchase a car. Thanks and customer oriented, best experience purchase a car. Thanks More

by luissalinas1952 Verified Customer Verified Customer

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"Our entire household drives Nissan vehicles, and we’ve been loyal customers of Town Center Nissan for years. We always have our vehicles serviced here, and our service advisor, Eddie, consistently takes g been loyal customers of Town Center Nissan for years. We always have our vehicles serviced here, and our service advisor, Eddie, consistently takes great care of us. He always goes above and beyond to make sure everything is taken care of the right way. We truly appreciate his exceptional customer service and dedication to ensuring customer satisfaction. "Eddie Davis makes you feel like you’re his most important customer every single time. It’s such a great feeling to know you’re being treated with honesty, care, and respect. I’m so grateful to have a service advisor I can truly rely on! More

by ANTHONYPALMIOTTO69 Verified Customer Verified Customer

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This dealer has taken care of me twice. I really had a amazing experience both times. Wanted took care of me both times. Word of advice negotiate. I really had a amazing experience both times. Wanted took care of me both times. Word of advice negotiate. More

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Wayne Riggle help us on getting the best deal for the Murano we wanted. He was knowledgeable and help us in deciding the best option. Thank you! Murano we wanted. He was knowledgeable and help us in deciding the best option. Thank you! More

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Had a great experience here! Wayne Riggle was the one to help me get a car. He was very informative and made me feel comfortable with my decision and not pressured. Thank you! Wayne Riggle was the one to help me get a car. He was very informative and made me feel comfortable with my decision and not pressured. Thank you! More

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My date of purchase is 07/31/2024. First issue is that I was sent a loan/lease termination invitation. It had the costs of my current loan listed and it said it would pay off my loa First issue is that I was sent a loan/lease termination invitation. It had the costs of my current loan listed and it said it would pay off my loan and get me into a 2023 or 2024 nissan. When I get to the dealership I provide my info and was told that they could only pay for the trade in value of my current vehicle. They were only going to pay out $3400 and my total loan amount was $10,450. I negotiated to $7,800 but they told me they could not pay off my loan completely. I said to the sales man that the dealership performed a bait and switch which is a illegal fraud tatic. My second issue is the pricing of my vehicle. The total MSRP on my contract was around $32,000. When I looked at the town center nissan website the day after purchasing my vehicle I found that the MSRP was $26,000 to $27,000. When I asked why the price I was charged was different from the website I was informed there are specific qualifications that had to be met. I of course was not told those qualifications. I tried to talk with Aziz, one of the sales managers, and he just talks in circles. I called to ask about the MSRP, and he advised that the reason the price for my vehicle was different from the window sticker is because of the add-ons that were "added to my vehicle", which I did not consent too. He also advised that I was informed of this price increase, and I was not, nor did I sign a document while completing the deal that advised of the said price increase of $3900. He also advised that the ad-on price would show on the window sticker; but upon checking it, those add-ons are not listed. Additionally, while speaking on the phone with him, Aziz, advised that I was offered two different financing deals; one for a lower interest rate of 6 percent but I would pay the MSRP or two a higher interest rate of 9 percent and I would get the online internet price. That option was NEVER presented to me. When I got to financing Trent advised that our financing would come through NMAC and with my sister's credit we got a 6.5 percent interest rate. The price discrepancy has never been explained! More

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Came in to get service on a 2020. Wayne Riggles got me a great deal on a 2025 Kicks! He was very nice and accommodating! Wayne Riggles got me a great deal on a 2025 Kicks! He was very nice and accommodating! More

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