I bought a used car from this dealership in March 2015. I loved the car I thought it was perfect! They had the oil changed 2 days right after I purchased the car (no charge). Everything was fine, I took it to get another oil change the following month and after the oil was changed I was told that everything was "just fine with the car" not even a week later the oil light started blinking on and off. A mechanic checks the oil and tells me there is too much oil in the car. So I took it back to Towncenter Nissan and someone tells me it just needs an oil change AGAIN. I was charged for another oil change, mind you I just had my oil changed not even 2 weeks in. So after that about a week or so later I take my car out of town and the engine light comes on and its hard to accelerate. I took it to a local Nissan dealer and they tell me my car was low on transmission fluid and missing a 1/2 qt. of oil, also told me my transmission has gone out. I had to tow my car back to GA. I took my car to Towncenter Nissan as soon as I got back told them the problem and they told me it would cost $2000 to fix, BUT I would only have to pay half of that and they would also cover the cost of having it towed. I only had the car for about 2 months, not even!!! Its been in the shop for exactly a month now. I have never received a call for an update or anything. I had to call multiple times and the customer service was HORRIBLE. I was told that I would receive calls back and no one ever called back. My car is finally done and I still don't have it. I get to the dealer to pick up my car and they don't even know were my keys are, also tells me that it is $2000 to get even after speaking with a sells men about the same matter for the past month!! they tell me they know nothing about the price adjustment and act like I'm just making all this information up. Then I was told that I have to return on Monday because they have to have a general manager adjust the price. Which should've been taken care of the whole month my car had been in the shop. Now watch Monday come and I won't receive a call or any update about my car. I've been given the run around and I think this is just very unfair. Everyone is VERY NASTY at this place, and there was no kind of empathy or customer service demonstrated! when I get my car back I WILL NEVER RETURN HERE FOR SERVICES AGAIN!!!
I Recommend This Dealer:
Dominique Goodrow, Eddie Davis, Ken Gilland
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