My husband and I simply wanted to see the new Murano but weren't necessarily ready to make a purchase. We went in on a Saturday afternoon, and were met by the Sales Person who directed us and was there to help but not pushy. Ultimately, we decided to purchase the vehicle and we indicated exactly what we needed to be able to make the deal. The Revay Shaw took the appropriate information and came back to us relatively quickly and provided us with a deal that worked for all of us. No back and forth or the expected "let me check with my manager" games. We were in and out with our new car in about three hours. There was a problem with the financing and ultimately we had to go back to the dealership to re-sign documents. Something that could have been very unpleasant because the financing changed, ended up being most pleasant and I can't be happier with the result. I purchased my first Murano in 2004 at this same dealership and many of the same employees are still at this dealership which is also assuring. Two of the service men that I used previously, are still there as well. I LOVED my first Murano and am so happy to have my new one. My son also purchased his first "real car" at this dealership several years ago. Nothing but great things to say about the entire experience.