My Review Of Town Center Nissan:
If ever you wanted to meet the stereotype of a car salesman, then come on down to Town Center Nissan where the people here pop right out of the mould.
We knew the car we wanted, and they had it. Started negotiating the price for the car and came to an agreement with the salesman and the manager. We didn't notice until later, but they skewed the paperwork to use the $1000 NMAC cash back against us. So the "agreed" price of the car was incorrect; $1000 ABOVE what we agreed for the price of the car (cost of the unit!). And we was to pay taxes, interest, etc on that extra $1000 sale price of the car! And LOSE the cash back incentive by financing through Nssan!
All the while they explained to us how the financing department and sales department are separate entities and there is no communication between these divisions.
We ended up going to financing before noticing the CHEAT on our paperwork and, while my girlfriend has a credit rating of 820 (TIER 0!!!), my score is 700. Combined, our scores were still strong. The financing guy wouldn't budge below 4.99% interest, and attacked ME for having lower credit, and attacked HER for not accepting a higher interest in order to keep me on the loan. The guy pitted us against each other, or attempted to do so. After swimming in his little sharktank cubicle for over an hour, he went down to 4.49%. Really?
We requested the front page of both our credit scores as soon as he gave us the interest quote. He refused and said providing the credit report is against federal law and that he's not going to prison for us. We didn't ask for the entire report and requested the FRONT PAGE of our score, and then he said he can give it to us later but right now we need to go over a few things. Why would he do that? He knew he was ramming us on his "required and locked interest rate based on your credit". At the very end after we signed the paperwork, he tossed our scores at us - and we just sunk in the chairs.
Both of us went home that night feeling awful and cheated when we really came to realize the twisted prices on the invoice and the ridiculous interest. We returned the next day and the SAME PEOPLE said the sales price was an ERROR and MISCOMMUNICATION and NOTHING THEY CAN DO!! The only good thing that came out of this experience, is they allowed us to cancel the entire deal.
We ended up visiting another dealership - found the same car we wanted, the price we wanted, took advantage of the $1000 cashback, and received an interest rate of 2.49%.
Any place is better than here - unless you want to educate your children on the stereotype of a car salesman.
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