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Town Center Nissan

2310 Barrett Lakes Blvd NW, Kennesaw, Georgia 30144
Sales: (770) 423-9691
Service: (888) 303-9378
Parts: (888) 304-3240

Makes: Nissan|Service Center
 
Good
83% Recommend

Overall Rating 4.1

31 Lifetime Reviews

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Town Center Nissan
31 Lifetime Reviews
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Town Center Nissan Info
Hours
Amenities
About Town Center Nissan

Our Mission is to provide our customers with a truly exceptional worry free Automotive experience on new or pre-owned vehicles, financial products, and service. Our commitment to customer service is the structure that supports the Nissan Customer Promise We will respect your time. We will market our products and services honestly. We will employ a professional, well-trained and knowledgeable staff. We will maintain a clean, comfortable and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. These core values form a rock solid foundation that guides our individual and collective actions. We always strive to do the right thing in both in action and words. Town Center Nissan has been awarded the Owner First Award of Excellence for the last seven years This is the most prestigious accolade Nissan can bestow upon a dealership. Our success is based off a personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving key results : See it, Own it , Solve it, and Do it. We will hold ourselves responsible for this attention to detail in all of our duties. In closing, it takes years to earn a good reputation in our industry. We know that our reputation is a direct result of loyalty, commitment and continued efforts of our customers. Putting our customers first.... Everyday in every way!

About This Dealer | Hours of Operation | Amenities

About Town Center Nissan

Our Mission is to provide our customers with a truly exceptional worry free Automotive experience on new or pre-owned vehicles, financial products, and service. Our commitment to customer service is the structure that supports the Nissan Customer Promise We will respect your time. We will market our products and services honestly. We will employ a professional, well-trained and knowledgeable staff. We will maintain a clean, comfortable and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. These core values form a rock solid foundation that guides our individual and collective actions. We always strive to do the right thing in both in action and words. Town Center Nissan has been awarded the Owner First Award of Excellence for the last seven years This is the most prestigious accolade Nissan can bestow upon a dealership. Our success is based off a personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving key results : See it, Own it , Solve it, and Do it. We will hold ourselves responsible for this attention to detail in all of our duties. In closing, it takes years to earn a good reputation in our industry. We know that our reputation is a direct result of loyalty, commitment and continued efforts of our customers. Putting our customers first.... Everyday in every way!

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 1:00 PM - 6:00 PM

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
31 Dealership Reviews
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Reason For Visit
Sales (New)

"Exceptional Experience"

I would give this place not 5 ....but 10 stars !!! On 7/22 I took delivery of my 2015 S with QC: - VPP 24 Month Lease, 12K miles, $312 due at signing which included registration/title fees, $395 disposition fees. Percy was very responsive and professional. Was accessible via phone and email throughout the day. Over the phone I told him my color preference, he had the car charged, cleaned and ready for me to pickup upon arrival. Prior to my arrival he asked me to complete the online application, so when I arrived, all the paperwork was ready! Even though the dealership is over 30 miles away from my home, delivery arrangements were made for that evening at 8:00 PM. The Finance team was very professional, didn't try to up-sell/x-sell me anything, but gave me great information about forms I needed to submit for the GA tax credit and procedure. Presented me with the documents containing the numbers agreed to. This is how a car buying/leasing experience should be !!! [i]Lessons Learned:[/i] I reached out to the other (not Town center) allegedly largest Nissan dealership in the Southeast that is 3.4 miles from my house via phone and email, the sales team-members didn't return my calls. I called the next day and another sale team member said they were too busy with Leaf sales to call me back, wouldn't give me any lease numbers over the phone or via email, only received emails from their management team - "when can you come in". Cheers

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Reason For Visit
Sales (New)

"Excellent Dealer"

I recently leased a car and I am very happy and pleased with my experience with Eddie. He is very professional. He keeps his words and values customer's time. I would definitely ask for Eddie's help next time too.

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Sales (Used)

"Exceptionally satisfied with whole process."

As a retired professional myself I was so impressed how organized & knowledgeable our salesman was of the car we were interested in. We were treated ever so kindly and with patience to all the questions we asked. Nothing was to much to ask. Has been several days that we have owned this sm.suv and would not trade it for anything, LOVE IT and very HAPPY. Thanks so much Town Center Nissan. Mr. & Mrs. E.R. Pitts Cartersville, GA.

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Employees dealt with

Terrell Smith, Business Office Manager


Reason For Visit
Sales (New)

"great service, very professional"

Cliff Hensley at Town Center Nissan was very knowledgable, polite, professional, courteous, and efficient. He helped me get the car I wanted at a great price. He handled the paperwork very efficiently.

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cliff hensley


Reason For Visit
Sales (New)

"My daughter, who recently graduated college, was in the..."

My daughter, who recently graduated college, was in the market for a new car. Her car was over 12 years old and had seen its better days. After shopping many makes and models, she decided a Nissan Altima was the one for her. I contacted several local Nissan dealers primarily by email and via their website. Several responses were received but the one dealership that really impressed was Town Center. And that was due to their internet representative, Nick Pullano. He never once rushed or pushed. Nick was extrememly professional, knowledgable, friendly without being aggressive. Other dealers who contacted me were pushy or did not even follow up at all. We worked out the pricing on email and via phone so the deal was done when we arrived. Nick made everything flow smoothly which was important since my daughter was buying her first car. We all know how intimidating that process can be. Bottom line, after a relatively short visit to the dealership, the deal was done. The color combo my daughter wanted was not in stock and had to be ordered from another dealership. No problem. Nick arranged for my daughter to have a "loaner" until her car was in. Two days later we picked up her new car and she was smiling ear to ear. If you are in the market for a new Nissan vehicle, I would recommend Town Center Nissan and be sure to ask for Nick Pullano. He made the whole experience enjoyable and my daughter simply loves her first brand new car. I give Nick 5 stars!!!

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Nick Pullano


Reason For Visit
Sales (New)

"We felt very scammed and pressured. We went into this..."

We felt very scammed and pressured. We went into this dealership to purchase a new car using Costco discount. We were never shown the "Costco" price, just fast talked into purchasing a certified pre-owned car, which we have never done in our 37 years of marriage. I admit it was very dumb on OUR part. We were given a very high interest rate, considering we have excellent credit because it was a "used" car. I have since called 2 times and left a message for my salesperson to call, and I have not received a call back. We were given free oil changes, but will not take my car here for service. I do not feel comfortable with these people. Please make sure you are not pressured into buying a vehicle, if you find one you like, get the price, and then go home and sleep on it! I sure wish we would have!

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Aziz


Reason For Visit
Service

"My experience with Town Center Nissan was outstanding...."

My experience with Town Center Nissan was outstanding. The individuals in the rental department were very knowledgeable, professional and helpful during the entire process. The condition of the vehicle, coupled with the price, and high level of quality and customer service made the driving experience delightful and exciting. Thanks James H

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Courtney Davis


Reason For Visit
Sales (New)

"If ever you wanted to meet the stereotype of a car..."

If ever you wanted to meet the stereotype of a car salesman, then come on down to Town Center Nissan where the people here pop right out of the mould. We knew the car we wanted, and they had it. Started negotiating the price for the car and came to an agreement with the salesman and the manager. We didn't notice until later, but they skewed the paperwork to use the $1000 NMAC cash back against us. So the "agreed" price of the car was incorrect; $1000 ABOVE what we agreed for the price of the car (cost of the unit!). And we was to pay taxes, interest, etc on that extra $1000 sale price of the car! And LOSE the cash back incentive by financing through Nssan! All the while they explained to us how the financing department and sales department are separate entities and there is no communication between these divisions. We ended up going to financing before noticing the CHEAT on our paperwork and, while my girlfriend has a credit rating of 820 (TIER 0!!!), my score is 700. Combined, our scores were still strong. The financing guy wouldn't budge below 4.99% interest, and attacked ME for having lower credit, and attacked HER for not accepting a higher interest in order to keep me on the loan. The guy pitted us against each other, or attempted to do so. After swimming in his little sharktank cubicle for over an hour, he went down to 4.49%. Really? We requested the front page of both our credit scores as soon as he gave us the interest quote. He refused and said providing the credit report is against federal law and that he's not going to prison for us. We didn't ask for the entire report and requested the FRONT PAGE of our score, and then he said he can give it to us later but right now we need to go over a few things. Why would he do that? He knew he was ramming us on his "required and locked interest rate based on your credit". At the very end after we signed the paperwork, he tossed our scores at us - and we just sunk in the chairs. Both of us went home that night feeling awful and cheated when we really came to realize the twisted prices on the invoice and the ridiculous interest. We returned the next day and the SAME PEOPLE said the sales price was an ERROR and MISCOMMUNICATION and NOTHING THEY CAN DO!! The only good thing that came out of this experience, is they allowed us to cancel the entire deal. We ended up visiting another dealership - found the same car we wanted, the price we wanted, took advantage of the $1000 cashback, and received an interest rate of 2.49%. Any place is better than here - unless you want to educate your children on the stereotype of a car salesman. Good Luck. -Chris

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Rick Mackrell


Reason For Visit
Sales (New)

"When I heard the radio ad about "trades..."

When I heard the radio ad about "trades overflowing", I laughed & thought I'd give them a try and see if we could make a deal with my high mileage Toyota Camry. Well, I'm glad I did cause now I'm in a beautiful 2013 Nissan Altima and I LOVE IT! Thanks to that radio ad, I got into my 1st Nissan and the best car I've ever owned! Extremely Satisfied!! Thanks!

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Reason For Visit
Sales (Used)

"Guys were great. Told them the car I was interested in..."

Guys were great. Told them the car I was interested in and what my budget was and they made it happen within minutes. No sales ploys, they only cared about finding a way to get me into the vehicle that i wanted.

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Nick Pullano and Percy ???
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Recently Reviewed Employees

Nick Pullano

Internet Mgr/Commercial Manager

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Trent Cavalli

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Rick Mackrell

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