Front tires at 4/32nd tread depth.
Unsafe. Dealer would not replace for free.
Quoted $1000 for 2 new tires. ( Outrageous ) Didn't purchase. Went to Belle Tire and purchased out of poc
Unsafe. Dealer would not replace for free.
Quoted $1000 for 2 new tires. ( Outrageous ) Didn't purchase. Went to Belle Tire and purchased out of pocket.
Forced to purchase VIN etching for $299 or no deal. No info provided for Phantom Footprints Upgrade 5000 VIN etching. No website for this company.Etching in no way prevents a car from being stolen. Pure profit for the dealer.
Had to sign documents showing I did not want any of the "add-ons" ( Fabric and paint protection, GPS Tracking, Ceramic coating, extended warranty, wheel and tire protection - wheels were already curb rashed severely, etc... ) pushed by the dealer. If the add-ons are not part of the purchase price ( non-negotiable ) then why does the buyer have to sign a document showing refusal to purchase.
Spare tire needed air.
Dealer did put the car on a rack in the service department so I could inspect underneath the car. Kudos for that.
If I had not flown into O'Hare from southern Indiana I would have walked away from the deal. I had a 6 hour drive home and this was the closet G90 in decent shape.
Car should have been offered for sale for at least $25,000 vice $25,990 due to the condition of the front tires. The rear tires were new so why wouldn't the front tires have also been changed.
Car was dirty and not washed for the test drive. I gave advance notice when I was going to be there. I Uber'd from O'Hare.
Less than 1/4 tank of gas for test drive. Salesman did provide a full tank of gas for the deal. But I had to ask for it. Don't think used cars get the full tank.
Never met the Sales Manager after the deal was done.
Sour taste on the deal. I'll make the best of it. Very tiring that most all dealers pull the VIN etching scandal on customers.
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by bettleguise
Jun 27, 2023 -
Elgin Toyota responded
Thank you for taking the time to share your recent experience at Elgin Toyota. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
thanks brad for my new corolla cross , we loved this
family vehicle! definitely work with him
family vehicle! definitely work with him
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by Maria Sandra
May 08, 2023 -
Elgin Toyota responded
Maria, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Been dealing with Brad Amin for years.
Always a pleasure and easy going experience. Thanks elgin toyota
Always a pleasure and easy going experience. Thanks elgin toyota
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by Shamil Arturo
May 02, 2023 -
Elgin Toyota responded
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Respectful Friendly Hardworking Sales People and Helpful
to a fault. They have a large volume of vehicles at reasonable prices and make sure ask for Brad
to a fault. They have a large volume of vehicles at reasonable prices and make sure ask for Brad
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by Victoria A
May 02, 2023 -
Elgin Toyota responded
Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
from when I stepped in the door, Brad was happy to help
me. He was knowledgeable from the start and did not sugarcoat anything. He worked with me on pricing and walked out the door happy. can't complain
me. He was knowledgeable from the start and did not sugarcoat anything. He worked with me on pricing and walked out the door happy. can't complain
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by Abel Garcia
May 02, 2023 -
Elgin Toyota responded
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Good staff, I was able to get useful help from Brad Amin
. Great guy, was able to get a perfect car
. Great guy, was able to get a perfect car
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by Carlos Aguilar
May 02, 2023 -
Elgin Toyota responded
What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling satisfied. Don’t hesitate to call or message us should you have any questions.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Bought a new pick-up for our business and highly
recommend make sure ask for Brad Highly recommended.
recommend make sure ask for Brad Highly recommended.
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by Carano Sabrina
May 02, 2023 -
Elgin Toyota responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Brad Amin was really helpful, the service was fast and
straight forward. They have various good deals according to your needs and budget.
10/10 recommended.
straight forward. They have various good deals according to your needs and budget.
10/10 recommended.
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by Samir
May 02, 2023 -
Elgin Toyota responded
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Had a great experience purchasing my new vehicle from
BRAD he was so helpful and wonderful to work with. Highly recommend!
BRAD he was so helpful and wonderful to work with. Highly recommend!
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by Jaime S
May 02, 2023 -
Elgin Toyota responded
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
Brad helped me find a vehicle in my budget.
I was surprised at how nice their cars actually are. I read mixed reviews but my experience went great
I was surprised at how nice their cars actually are. I read mixed reviews but my experience went great
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by Andrea
May 02, 2023 -
Elgin Toyota responded
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future.
Sincerely,
Christina Gavina - Customer Relations Manager - 224-238-4027
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