Started working for the Machens group during high school (2015) and I have been at Volkswagen since April of 2021 and absolutely love it!
Read more18 Reviews
Write a ReviewDealership Experience
3 yrs, 7 mos
Industry Experience
9 yrs, 3 mos
Specialties & Trainings
V.E.S.T. Certified Volkswagen Sales Associate
Customer Retention Specialist
KBB Certified Buying Partner
View more specialties & trainings18 Reviews of Barrett Knox
April 14, 2022
Barrett Knox was pleasant, confident, and not pushy. It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealershi It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealership than ultimate customer experience. The service department stated that new tires were needed to fix a road noise, but the management wrote "customer declined" on the paperwork. I didn't decline anything. I would have been more than willing to work out a deal, or even pay full price for new tires, but I was not given the opportunity. A faulty purge valve was replaced at no cost, and they did give me a loaner vehicle to use while service was being performed. I just feel like they stopped short of taking care of the road noise issue because of potential lost margin after the purge valve repair, and then management hoped I would go away. I believe the service department should have addressed the concerns with me instead of making Barrett run back and forth to answer my 100 questions. Let the young man sell, and service provide service! I like the vehicle, I feel like I got an ok deal, just not 100% with the operation. More
Other Employees Tagged: Rachel Wilburn
April 09, 2022
Three words describe Cody best… professional, courteous, and efficient. We both felt he was very professional in the way he explained everything to us. Cody took the time to listen and write down everything and efficient. We both felt he was very professional in the way he explained everything to us. Cody took the time to listen and write down everything we were looking for which shows how much he truly cared about finding what WE wanted! The best part about working with Cody was just how quick, effective, and efficient he was with our time. Nobody wants to spend hours at a dealership and we both really appreciate just how easy he made everything for us. Cody is definitely excellent at his job and I would recommend him to anyone currently in the market for a vehicle. More
Other Employees Tagged: Stephen Stamose, Conrad Foster, Damarkus Cain, Bruce Tell, Leo Terzopoulos , Jeremy Bealmer, Anthony Heaper, Cody Johnson, Sam Torseen
March 18, 2022
Barret kept in such good contact throughout the entire purchase process! This dealership is over 2 hours away but they still treated me like a local customer. purchase process! This dealership is over 2 hours away but they still treated me like a local customer. More
Other Employees Tagged: Conrad Foster , Anthony Heaper
January 22, 2022
Was shopping for a new vehicle Oct 2020. Kia was charging $5000 over MSRP advertised on their website in Jeff City but didn't know the mark-up until I was on the lot (I call that false advertising.) charging $5000 over MSRP advertised on their website in Jeff City but didn't know the mark-up until I was on the lot (I call that false advertising.) Machen limited their price to MSRP on the VW Atlas that I bough despite the supplier-favored higher prices. I'm impressed. In other words, "They don't charge $100 for bottled water after a hurricane hits." I recommended my son deal with Machen during these low-inventory times. Barrett was fabulous to make everything right for me including refunding the value of throw-in place mat upgrades we negotiated that he can't seem to receive thanks to supply chain issues. He has a balance of representing both me and Machen which is a tough thing to do. Floor mat issue was resolved via text since I live 100 miles from dealership - even during the weekends, so Barrett bent over backwards to make things right as did Management. Highly recommend Machen and Barrett Knox for your next purchase. More
December 26, 2021
Very please with Barrett- smooth sale for out of state purchase. He made the process smooth and Efficient. this was my first out of state car purchase & I was nervous! I found the car Thursday and it was purchase. He made the process smooth and Efficient. this was my first out of state car purchase & I was nervous! I found the car Thursday and it was delivered Saturday morning earlier then expected. Everyone was great and helpful. Very pleased with how it went. I will continue to check on further cats through you folks! More