Ben Lutz | Page 11

Always great service in taking care of my car, getting me in quickly, and expediting the service. Always go above and beyond. in quickly, and expediting the service. Always go above and beyond. More

by brian@peaksportpt.com Verified Customer Verified Customer

Helpful 0

Report | Print

Ben provides excellent customer service and he's proactive in doing it. He's very good about communicating and walking me through the process proactive in doing it. He's very good about communicating and walking me through the process More

by pavel.shapiro Verified Customer Verified Customer

Helpful 0

Report | Print

Ben was excellent—he gave us the information we needed, offered guidance and the team beat his estimate of completion time! A good experience. offered guidance and the team beat his estimate of completion time! A good experience. More

by wende.sanderson Verified Customer Verified Customer

Helpful 0

Report | Print

Ben always provides exceptional customer service. He explains everything thoroughly. Everyone is friendly and knowledgeable. He explains everything thoroughly. Everyone is friendly and knowledgeable. More

by mmjdahl Verified Customer Verified Customer

Helpful 0

Report | Print

The service department is very courteous and professional. Ben, the service advisor, provided excellent customer service. The wait time was as estimated. professional. Ben, the service advisor, provided excellent customer service. The wait time was as estimated. More

by Elena Verified Customer Verified Customer

Helpful 0

Report | Print

The Lynnwood dealership is very customer service oriented. The 2013 QC80 is our 4th car that we bought from Sunil Loprinzi over the years. Sunil takes great care of our family! oriented. The 2013 QC80 is our 4th car that we bought from Sunil Loprinzi over the years. Sunil takes great care of our family! More

by tracy27 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience buying my first car with Infiniti of Lynnwood. Honest people doing business, responsive, and followed through with their promises. Lynnwood. Honest people doing business, responsive, and followed through with their promises. More

by junowhatt Verified Customer Verified Customer

Helpful 0

Report | Print

Needed a new starter for my QX56. Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get loo Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get looked at until Monday and the starter couldn't be ordered until Tuesday because he didn't work Monday. While that was annoying that no one else could order parts on a Monday, I still dropped it off knowing I would pay more at the dealer, but I needed the car sooner. Great surprise, they diagnosed it Saturday morning, parts were ordered, and was told it would be ready on Tuesday. Late Tuesday after noon, with no contact, I gave up and called. Parts supposedly didn't arrive until late Tuesday. Now it wouldn't be ready until the following day on Wednesday. Come late Wednesday afternoon, crickets... I gave up and called again, another problem with the tech, so the car wouldn't be ready until Thursday. Fast forward to Friday... again late afternoon and after having left a message, I get a call back and Ben to tell me that in the course of installing the starter, they broke part of my radiator and he wanted me to pay for the cost of the radiator, and the tech would cover the labor. I balked at that, since I was already paying more than DOUBLE my other quote, and I had waited multiple days with numerous excuses for delays. One of the managers stepped up and agreed to pay for all of the radiator expenses - which I truly appreciated. So my repair experience was total crap, (paying double what I could have at it done at a different garage, and not getting it back any earlier as promised) and the communication was the worst. In the end I was happy that at least they took care of the radiator damage they caused. Would I go back? Probably not, unless I had no other choice. More

by DB4 Verified Customer Verified Customer

Helpful 0

Report | Print

AA A A A A A A A A A A A A A A A A A A AAAAAAA More

by integrity54321 Verified Customer Verified Customer

Helpful 0

Report | Print

This is a nice facilities, I'm not giving a 5 star because service is so expensive. because service is so expensive. More

by hannahuong Verified Customer Verified Customer

Helpful 0

Report | Print