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Ben Stroh
Ben Stroh at Ken Ganley Westside Imports
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Ben Stroh | Page 12

Salesperson

Ken Ganley Westside Imports

25730 Lorain Road
North Olmsted, OH 44070

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5.0
128 Reviews

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

5.0

128 Reviews

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128 Reviews of Ben Stroh

November 02, 2018

Dealership Rating
Employee Rating

Love our Atlas First service at 10000 miles for a total of $105 Love the fast service and a washed car At the same time Ben have a course on how to run the contr More

by Talkmo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Carnegie , Will Gearhart

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Nov 02, 2018

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate your loyalty, as well as the opportunity to assist you, and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

October 25, 2018

Dealership Rating
Employee Rating

Amazing! I have leased 3 cars this year from Ganley Westside Imports and each and every time has been an awesome experience. Love love love Ben the dealer and More

by pancakes72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Warshawsky, Karl Pangrace

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Oct 25, 2018

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to lease your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for taking the time to review your experience. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

September 06, 2018

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Employee Rating

Great Experience Ben was great to work with and Janice showed my wife everything she needed to know about her new Hyundai. I would recommend Ganley Westside Imports t More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Janice Huang

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Sep 07, 2018

Ken Ganley Westside Imports responded

Thank you for purchasing a new Hyundai from Ganley Westside Imports. We appreciate the opportunity to earn your business, and are happy that your experience with Ben and Janice was a positive one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. We look forward to working with you again in the future. Ganley Westside Imports

August 01, 2018

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Employee Rating

Outstanding Experience. Ben was wonderful to work with I had a great experience at Ganley Westside Imports. I was looking for a used car for my daughter and it was the fourth dealership we went to and the More

by sbucks95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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February 19, 2018

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Employee Rating

Lies!!!!!! If you want to be lied to and cheated, this is the place to go. They will be so sweet and kind, but as soon as you sign it’s over!!! Please research t More

by Meika B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful 3
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Feb 26, 2018

Meika B responded

I’m sorry you a wrong or this is just another lie. I NEVER requested that new plates not be issued for my Tiguan. So let’s get that straight right now. I very specifically asked if it could be done ( could I get the plates transferred? And if so, could it be done after the 24th!!!!). I made myself VERY clear why I needed it done this way. I was told that it would not be a problem. Now, if you were not there ( and you were NOT) don’t tell me what happened. I WAS there. I understand your need to protect your team players, but just because you all play on the same team DOES not mean you all are not shady!

Feb 26, 2018

Meika B responded

You all making the last payment on the Passat has absolutely NOTHING to do with the second to last payment that I am talking about. As you are well aware I made the second to last payment and that is where the problem came in. You all making the last payment on the Passat was a deal offered to me BEFORE even getting the Tiguan. Stop trying to reduce what I am saying and twist things to make yourself feel and look better. $100 gas card? Could that be the same one that was also supposed to be included in the deal when I got the Tiguan? Um yeah, I was told that would be mailed to me. Haven’t seen it yet. And if you want to say I was never told that, I will be more than happy to post the messages for you.

Mar 15, 2018

Ken Ganley Westside Imports responded

Public dealership response: Lameika, To begin: Thank you for choosing Ganley Westside Imports as the location to purchase your new Volkswagen Tiguan. We appreciate the opportunity to earn your business, and are disappointed that your new Tiguan has not been the reliable vehicle that we expect out of a new VW. I understand your frustration with your new vehicle, however I feel that we have made every effort (at the dealership level) to accommodate and address your concerns. Specifically regarding your Dealer Rater review, I am confident that we DID NOT lie to you at any time. If you would like to contact me directly with examples of our dealership lying to or cheating you in any way, I would be happy to assist you in any way that I am able. To address a few particular points with regard to your experience, I feel it is important to clarify the following facts: 1) You requested that we NOT issue you new license plates so that you could transfer your VW Passat (which was coming up to the end of it's lease) plates over to the new Tiguan. Your intention was to keep driving the Passat before transferring the license plates over to the Tiguan. We did recommend issuing new plates for the Tiguan to avoid any issues, however you declined this option. 2) Your sales rep is not immediately aware of the availability of loaner vehicles for our service customers. As you acknowledged, our Service Dept did provide a Tiguan loaner vehicle for you while your vehicle was in the shop. 3) Your first communication with our service staff was on 2/14, and they immediately provided a loaner vehicle, and began work on diagnosing your vehicle's issue. They contacted Volkswagen of America to assist in the diagnosis, and they recommended a repair which was performed under warranty. 4) You picked your Tiguan up on 2/16, and test drove the vehicle with one of our Service Advisers before indicating that the prior issues had been repaired to your satisfaction. To summarize, I understand your frustration with a new vehicle having mechanical issues, however I also feel strongly that we have done everything in our power to make an unpleasant experience as tolerable as could be expected. Please do not hesitate to contact me directly at the email address/phone number below should you wish to discuss your recent experience in greater detail. Regards, Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com Meika, We have been nothing but courteous and professional in our correspondence with you...would it be too much to ask the same of you? You accused our dealership of lying, which is a complete fabrication. As I mentioned earlier, we understand your frustration with the mechanical issues of your new Tiguan and have done everything in our power to resolve the issues that you have encountered with as little inconvenience to you as possible. Your request with the license plates was a very unusual one, and according to protocol, we issued you a check for your final Passat lease payment. We have limited control over how quickly a license plate transfer occurs, and your unusual request is what ultimately led to your license plate problem. As a gesture of good will, I would like to offer you a $100 Gas Card for your troubles. I will contact you as soon as the card is available for pickup. Regards, Andy Carl Ganley Westside Imports

September 04, 2017

Dealership Rating
Employee Rating

Helpful team and quality product Great staff, very friendly and helpful. I wanted to get out of my purchased Jetta and into something new for a lease. Wound up driving a 2018 Tiguan a More

by earmstrong13@jcu.edu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Naudia

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Sep 07, 2017

Ken Ganley Westside Imports responded

Elizabeth, Thank you for returning to Ganley Westside Imports for a new Volkswagen Tiguan. We appreciate your loyalty to both VW & the dealership, and are happy that your most recent sales experience was a positive one. Thank you, as well, for your kind review. We look forward to seeing you again during a future visit. Enjoy your new Tiguan! Ganley Westside Imports

August 05, 2017

Dealership Rating
Employee Rating

Leasing new vehicle Caring, attentive staff. Courteous. Great experience overall. Was introduced to service manager. Given schedule suggest for maintenance. Offered bever More

by Ohara,dorothy114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris in finance

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Aug 05, 2017

Ken Ganley Westside Imports responded

Dorothy, Thank you for choosing Ganley Westside Imports as the location to lease your new Volkswagen Jetta. We understand that you have a choice when it comes to dealerships and appreciate the opportunity to work with you, as well as your nice review. Enjoy your new Jetta! Ganley Westside Imports

May 26, 2017

Dealership Rating
Employee Rating

High Quality Made the process easy. Ben was great with getting everything together and Justin was great with helping give the in's and out's of the vehicle. More

by dposk13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Hein, David Kaizer

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May 26, 2017

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your car shopping experience. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

May 14, 2017

Dealership Rating
Employee Rating

Benjamin Stroh was Great We are previous customers at Ganley's but this was our first time to meet Ben. He was fantastic! He anticipated our questions and showed us exactly More

by Marilyn in Marion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris in Finance

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May 18, 2017

Ken Ganley Westside Imports responded

Marilyn, Thank you for choosing Ganley Westside Imports as the location to purchase your new Volkswagen diesels! We appreciate the opportunity to work with you, as well as you kind review, and look forward to seeing you again in the future. Enjoy your new Jetta TDI and Passat TDI! Ganley Westside Imports

April 11, 2017

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Employee Rating

Alltrack Purchase I found the car I wanted here and drove 3 hours (from Michigan) to get the car. This is a trip I would happily make again. Everyone was helpful, knowl More

by wiglof11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Vanderhoof

Helpful 1
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Apr 11, 2017

Ken Ganley Westside Imports responded

Thank you for making the trip down to Ganley Westside Imports to purchase your new Volkswagen Golf Alltrack. We appreciate the opportunity to work with you and earn your business, as well as your kind review, and look forward to seeing you again! Enjoy your new Alltrack! Ganley Westside Imports

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