Benjamin Lee | Page 2

DONT DO BUSINESS WITH THESE PEOPLE! I purchased my VW Passat in April. I previously posted because there were issues with the tires, oil, mildewed filters in the car, etc. Then two month I purchased my VW Passat in April. I previously posted because there were issues with the tires, oil, mildewed filters in the car, etc. Then two months later, after taking the car in several times, found out there were major issues with the engine that was being caused by the oil problem when I purchased the car... no problem right... I bought the warranty! Well my car sat at Patterson VW in Tyler for almost a month, Brinson provided a loaner car. Patterson jumped through every hoop asked by the Ford ESP warranty. Yet they still wouldn't pay for the engine to be replaced. One day alone, I made 12 calls to Brinson... and never received a call back. I have called so many times that they know me when I call. I was told they needed to pick up their loaner car... cool... what am I supposed to drive while the warranty is still being process supposedly, "that is not our concern, nor problem, but you can rent a car at your own expense". Why should I be renting a car when I just purchased a car. I got fed up and took the car back to trade it, which I felt was my only option... they wouldn't trade the car back and then Cheryl wouldn't even tell me how much the car was worth... I went to Brinson in Corsicana and had the car valued and 4 months later, there's a $4K difference in what they sold it to me for. I think I have been patient dealing with this for 4 months. Having the car towed here and there, sitting at the shop, VW firmly stating the engine, turbo, and exhaust need to be replaced, and Brinson doing exactly NOTHING about it... so it's time to take this to the next level, and not because I may win or lose, but because it is the principle of the matter... stand by what you sell or at least attempt to make it right! More

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Great Experience! Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Pretty much did everything over the phone on my lunch break! They even delivered the car to ME! I definitely recommend these guys! More

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It was awesome! Great experience overall! Very friendly staff, very easy to deal with. we got exactly what we wanted at a good price and no hassle!! Our sales guy w Great experience overall! Very friendly staff, very easy to deal with. we got exactly what we wanted at a good price and no hassle!! Our sales guy was awesome! More

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Ben Lee Very Professional I highly recommend this dealership and Ben Lee. He has helped me look and compare tricks over the phone and in person! I highly recommend giving him a I highly recommend this dealership and Ben Lee. He has helped me look and compare tricks over the phone and in person! I highly recommend giving him a call! More

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Best car buying experience ever!!! Forget about the horror stories of car buying. Brinson Ford, Benjamin Lee and Mike Andrews are the best! Amazing customer service! Benjamin Lee is Forget about the horror stories of car buying. Brinson Ford, Benjamin Lee and Mike Andrews are the best! Amazing customer service! Benjamin Lee is the best Sales Consultant that I have dealt with. He made sure I knew about factory rebates and offers that would benefit me. Mike in Financing was great! I am a Brinson Ford customer for life! More

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Impecable service!!! Treated like a queen!! Thank you all Service was outstanding. Complete gentleman that helped throughout the entire transaction. Will definitely be making Brinson my home for future car Service was outstanding. Complete gentleman that helped throughout the entire transaction. Will definitely be making Brinson my home for future car buying. Thank you all so much for helping me with my first car buying experience!!! Hats off to Brinson Ford Athens TX!!!!! More

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Good to Great Ben is a very nice and courteous young man. However he seems inexperienced and still learning customer service. It seemed that the Sales Manager was t Ben is a very nice and courteous young man. However he seems inexperienced and still learning customer service. It seemed that the Sales Manager was the person I ended up dealing with on the transaction. Other issues: I drove 2 hrs one way after having an agreement on price for a cash $39k purchase and being told the car was ready. 1. The vehicle was not clean, inside or out 2. Fuel needed 3. No oil change sticker 4. Had a deal by text of price with fees, that changed with fees added once there 5. Had to wait over an hour to do the paperwork even after sending all my info before coming to the dealership 6. Had to wait even more after finishing paperwork for Ben to get it gassed up when he could have done that while chatting with us. 7. I have done business with Brinson Corsacana before that didn't waste my time. 8. Once we got with Mike to do the paperwork, it went quickly. He did great. More

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Ben Lee made it quick, painless, and entertaining I dealt with Ben Lee to get a 2017 Fusion S and within a days time I was driving it happily to work. (The days wait was all on my end and he was very I dealt with Ben Lee to get a 2017 Fusion S and within a days time I was driving it happily to work. (The days wait was all on my end and he was very patient with me) He is very knowledgeable on all of the features of a massive variety of cars. He made sure that everything I asked for was included and even gave me some tips and pointers on warranties so that I was able to chose the one that best fit my needs. He ran me through all of the features and explained it in an expert and professional fashion, making sure I understood everything about my new car. Thanks Ben! More

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Mr Lee made it happen Thanks, excellent work, easy to work with, no pressure , courteous, Salesman (Mr Lee and other) was on top of there games. Thank for the jeep. Thanks, excellent work, easy to work with, no pressure , courteous, Salesman (Mr Lee and other) was on top of there games. Thank for the jeep. More

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Very satisfied with doing business with Brinson Ford. This was a good buying experience from beginning to the end. Ben Lee was a great salesman, worked with us in every way to find the vehicle we wanted. This was a good buying experience from beginning to the end. Ben Lee was a great salesman, worked with us in every way to find the vehicle we wanted. He was very informative, caring, and helpful to us. When I get ready to purchase a car I will look up Ben Lee at Brinson Ford. Have recommended Brison to friends. More

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