Bert Tvrz

One year and 37,000 miles later, my 2015 Honda CR-V EX-L, purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a drea purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a dream. Dependability is the name of the game here – this car hasn't skipped a beat. Gas mileage has been consistently impressive, making both city commutes and long road trips a breeze. As expected with any vehicle of this mileage, routine repairs have been standard, but nothing out of the ordinary. The EX-L trim package adds a touch of luxury with its leather interior and upgraded features, making every drive comfortable. The spacious interior and ample cargo space have been perfect for everything from grocery runs to weekend getaways. Having finally taken the plunge into the Honda world, I now understand the rave reviews from my mechanics. This CR-V has proven its worth, and I'm a loyal Honda convert for life! I want to specifically mention the excellent service I received at Bill Kay Honda, especially from my salesman, Bert Tvrz. The sales process was smooth and transparent, and Bert went above and beyond to answer all my questions. He even called the previous owner to track down the owner's manual, which was incredibly helpful. Even a year later, I'm still thrilled with my purchase. I felt that they were honest and upfront about the car, and that is very important to me. Tip: If you're looking for a reliable, fuel-efficient, and comfortable SUV, the 2015 Honda CR-V EX-L is a fantastic choice. Regular maintenance will keep it running smoothly for years to come. And if you're in the market for a used Honda, I highly recommend checking out Bill Kay Honda and asking for Bert Tvrz! More

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The epitome of a used car lot! Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who tol Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who told me the car is "as is". I later found out that the oil pan and gasket are part of an implied warranty and must be repaired within 14 days...by law. Thirteen days later the air conditioning stopped working. I found on the Carfax that Bill Kay recharged the AC in July- just a few weeks before I purchased the vehicle. When I brought it to the dealership's attention they said my mechanic looked at it and didn't find it. Fun fact- you can't see a Freon leak without injecting dye and more Freon...this costs nearly $800. I paid for an outside company to run the diagnostics because the Clean Air Act fines businesses for recharging without diagnosing Freon as it is an EPA violation. It was a $1200 repair that took less than 2 days to find. Went back to the dealership and asked them to do the right thing since they were clearly aware of the issue and willfully hid the leak and costly repair. They offered to repair it for $1600 and cover half of it- that plus the cost of me having to diagnose it saves me zero dollars and zero cents. Ignorance is not a legal defense and as a single mom I was the perfect victim. Be cautious! Salesmen will gaslight you into believing that the dealership is responsible for nothing unless you buy their inflated warranty which doesn't cover the costs of most repairs. The upper management will stall and push the talks to lower level employees. Hoping the Attorney General can help- but Bill Kay is also ignoring their request to answer my complaint within the time frame. More

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Contacting Bert via phone at first in re: to a specific auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at the door waiting for us! We arrived earlier than the time that they opened the doors, but he took us in early anyway! It was a great experience with all we met with, including the final moment of signing everything. Thanks to all at Bill Kay Honda!! Diana J Braun More

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Bert was terrific. Knowledgeable and took time to hear what we were looking for. I highly recommend Bill Kay Honda. Knowledgeable and took time to hear what we were looking for. I highly recommend Bill Kay Honda. More

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I purchased a 2022 CRV Hybrid April 11th. I traveled over 200 miles to the dealership, and after shopping at 10 various dealerships throughout the State, I came back to Bill Kay because of Be I traveled over 200 miles to the dealership, and after shopping at 10 various dealerships throughout the State, I came back to Bill Kay because of Bert Tvrz’s professional, non-pushy and candid rapport. I would recommend this Honda dealership because of Bert. More

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You were very attentive and answered all our questions and concerns.explained vehicle with ease and all the help we needed and concerns.explained vehicle with ease and all the help we needed More

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The online service appointment system works very nicely. Service was completed in the determined timeframe. Sam, the service manager, went above and beyond to explain the service to be provided and if there Service was completed in the determined timeframe. Sam, the service manager, went above and beyond to explain the service to be provided and if there were alternatives. More

by dadams75 Verified Customer Verified Customer

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Bert is always excellent to work with! Provided great service and worked with me to get a fantastic deal on a brand new 22 civic! service and worked with me to get a fantastic deal on a brand new 22 civic! More

by mlockwood13 Verified Customer Verified Customer

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Easy to work with,Not pushy, Friendly, wonderful people, knowledgeable, great customer service, good price for the car knowledgeable, great customer service, good price for the car More

by eve50russell Verified Customer Verified Customer

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Best experience I've ever had buying anything, let alone something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. More

by louie0 Verified Customer Verified Customer

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