Billy Kwan
Billy Kwan at Mercedes-Benz of Arcadia

Billy Kwan

Finance Manager

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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4.7
49 Reviews

Languages Spoken

English English

Mandarin Mandarin

4.7

49 Reviews

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49 Reviews of Billy Kwan

May 17, 2025

Dealership Rating
Employee Rating

This dealership is clean and professional, with courteous and attentive staff who were compassionate and patient. More

by M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roberto Boratto

May 17, 2025

M responded

Each staff I came across were consistently patient and willing to help, or find someone to assist.

May 17, 2025

M responded

Roberto and his colleagues are top notch, extremely courteous, professional thorough, patient and compassionate. Each person I worked with appeared genuine and kind, with a sense of urgency, but with a family type demeanor that made me feel comfortable and at ease.

April 21, 2025

Dealership Rating
Employee Rating

Came in with family to return their lease and help them with the process. To be clear, we had an absolutely fantastic experience here. Let’s start with some history and establish the historically bad here More

by Elau1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isabelle Weiss

Apr 23, 2025

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

April 08, 2025

Dealership Rating
Employee Rating

Great facility , professional and knowledgeable staff and first class customer service! I would highly recommend MB Arcadia if you are looking for Mercedes Benz. More

by Lu yin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Hong, Stacey Huynh, Tyler Hillier , Nailah - Mercedes specialist

Apr 10, 2025

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. We are always more than happy to assist you if anything else comes up. Take care! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

March 24, 2025

Dealership Rating
Employee Rating

Hands-down one of the best car-buying experiences I’ve ever had. Roberto was not only professional, but incredibly patient, transparent, and genuinely invested in helping me find the perfect car for my ne More

by acamacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Ho, Roberto Boratto

Mar 27, 2025

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

November 24, 2024

Dealership Rating
Employee Rating

Very good service and professional customer service very friendly and helpful customer care the sales man was able to assist me in the best possible ways More

by yshalabi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aren Mirzakhanian

Nov 27, 2024

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 01, 2024

Dealership Rating
Employee Rating

This dealership tried to rob me. Have and excellent credit score and they sold me a car at 8% interest rate. They asked for a $2,500 cash down payment eventhough I was going to give More

by Joseesparza25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Hong, Stacey Huynh

Oct 05, 2024

Mercedes-Benz of Arcadia responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

August 06, 2024

Dealership Rating
Employee Rating

This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The Genera More

by Dolli
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger , Mark Umutyan

Aug 07, 2024

Mercedes-Benz of Arcadia responded

Hi Dolli, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit!

July 25, 2024

Dealership Rating
Employee Rating

People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful More

by George
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger

Jul 27, 2024

Mercedes-Benz of Arcadia responded

Hi George, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

June 09, 2024

Dealership Rating
Employee Rating

We have been working the Scott many years. He is always great. Very patient and excellent customer services. More

by Michelle L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Hong

Jun 11, 2024

Mercedes-Benz of Arcadia responded

Hi Michelle, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 18, 2024

Dealership Rating
Employee Rating

Bruce Chang was very helpful and did an excellent job in processing my new lease. More

by sammasuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Chang

May 20, 2024

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

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