Billy Way

Mason Moore was very helpful explaining my warranty options. I don’t know who Levi Gray is McFarland Ford was good. options. I don’t know who Levi Gray is McFarland Ford was good. More

by suswain Verified Customer Verified Customer

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I brought my truck in for oil change and state inspection and told I was needing brakes to pass by Lauren. Five months prior I was told everything was good and the truck needed nothing. She called inspection and told I was needing brakes to pass by Lauren. Five months prior I was told everything was good and the truck needed nothing. She called and said the fronts were down to 1mm pad life and 4mm in the rear. She then said it'll be about $1600 to replace them and I said Id have to thing about it as money is tight. As a ex-service writer, I would've offered just doing the fronts to pass inspection, this was not the case. She said ok, the truck will be ready in 10 mins to pick up. Luckily, they had not actually performed the inspection. Fast forward to the weekend, having the ability to replace my own brakes I pulled the tires to replace them. After looking at the remaining pad life, I was absolutely lied to. The least amount of pad life left on my trucks front brakes was 4mm on one pad and 6 mm on the remaining 3. Needless to say, I won't be bringing my truck back anytime soon. Up until this point, I thought I had found a company I could trust. This is not the case unfortunately. More

by wlevasseur88 Verified Customer Verified Customer

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Ease of making appointment at the time a date that worked for me! Vehicle was done when promised! for me! Vehicle was done when promised! More

by mwoodnh Verified Customer Verified Customer

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Frank and the service team are great. I can count on my truck getting proper service at McFarland Ford of Rochester I can count on my truck getting proper service at McFarland Ford of Rochester More

by sampsonj Verified Customer Verified Customer

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With all the electronics and technology in vehicles now it’s best not to try to waste your time and money on anyone who is not trained by the manufacturer. From drivetrains to body and cab design modern ve it’s best not to try to waste your time and money on anyone who is not trained by the manufacturer. From drivetrains to body and cab design modern vehicles are a technologically advanced and complex product. McFarland Ford in Rochester, New Hampshire as serviced our vehicles.With fast professional service. A knowledgeable friendly and reliable staff. I highly encourage anyone in the Rochester area to give McFarlane Ford the opportunity to earn your trust. They have definitely earned my trust. Not very many businesses even receive a five star rating from me if any at all. That alone will tell you how much McFarlane Ford has done to earn my trust over the years. More

by DVMADDY Verified Customer Verified Customer

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McFarland Ford is my go to dealership for all my vehicle needs, they are always happy to help! needs, they are always happy to help! More

by svr04 Verified Customer Verified Customer

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Tim Sewall was very helpful and knowledgeable, he allowed us time to make our decision without any pressure. I would recommend Tim to other people looking for a vehicle. us time to make our decision without any pressure. I would recommend Tim to other people looking for a vehicle. More

by eamoffitt Verified Customer Verified Customer

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I’m blown away at the experience I had with McFarland. Simply amazing! Frank in service, Jason and Billy in parts are the reason I came in after working with them in the past at a dealership. Jonathan Simply amazing! Frank in service, Jason and Billy in parts are the reason I came in after working with them in the past at a dealership. Jonathan Cabral is why I’m going to be a lifetime customer of McFarland. After signing paperwork for my truck on May27th (2022 F-150 XLT with a long bed) Jonathan followed me home after closing since I didn’t have a ride. Top notch and willing to do whatever it takes everyone at McFarland is the best. More

by Ed Faulkner Verified Customer Verified Customer

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The service we received from Lauren and Jonathan was better than expected We are very happy with their communication Professionalism and kindness. They are both very knowledgeable about the bronco better than expected We are very happy with their communication Professionalism and kindness. They are both very knowledgeable about the bronco and it’s accessories More

by jd1ski Verified Customer Verified Customer

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The dealership is quick and efficient, they are always helpful with questions. The wait time is always reasonable. helpful with questions. The wait time is always reasonable. More

by max.potvin Verified Customer Verified Customer

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