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Billy Williams
Billy Williams at Big Star Hyundai
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Billy Williams | Page 6

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
69 Reviews
4.7

69 Reviews

Write a Review

69 Reviews of Billy Williams

October 07, 2023

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New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
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Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez

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Oct 09, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2023

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Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steffy Hernandez

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Oct 06, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big StarHyundai!

October 04, 2023

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Great service. Wish it don’t take so long but that’s my only complaint. More

by E.DUTCH
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Recommend Dealer
Yes
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Oct 05, 2023

Big Star Hyundai responded

Thank you for your review. We do apologize for the wait time Following the move to our new facility, we have unfortunately uncovered a few systems and equipment not functioning as we had anticipated. This should greatly improve in the coming days and weeks. Kohl Young, Service Manager. kohly@bigstarhyundai.com

October 02, 2023

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Very helpful and professional. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. More

by pamatta
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Recommend Dealer
Yes
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Oct 03, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 28, 2023

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Bobby was fantastic. Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since More

by Neveragain0802
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby in Service

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Sep 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to quickly problem-solve and provide you with an exceptional, 5-Star experience.

September 10, 2023

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The estimate was very quick to arrive and the repairs done sooner than thought. Communication was great. Highly recommend! More

by JEFFERS_DAWN
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Recommend Dealer
Yes
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Sep 11, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 03, 2023

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You had our car for over 2 months and never offered us a rental or courtesy car. We had to initiate every interaction to find out the status of our car and our Class Action Settlement claim. More

by WENDT
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Recommend Dealer
No
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Sep 05, 2023

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience, Please reach out to me directly with your best contact information so that I may better address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 02, 2023

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Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez , Jonathan Adams

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Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 21, 2023

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This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! More

by slynetteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez , Not all these people helped me

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Aug 21, 2023

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 13, 2023

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Employee Rating

🙂🙂🙂🙂🙂 Welcome back Billy You get five stars Keep up the good work Billy God Bless More

by b.provo54
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Aug 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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