Bishoy Fathalla

I do not do reviews, but I could not let this one pass. I have never seen a dealership with so much emphasis on customer service. I went there for 1 particular vehicle. I purchased the vehicle that had I have never seen a dealership with so much emphasis on customer service. I went there for 1 particular vehicle. I purchased the vehicle that had an issue during the test drive. Mechanically inclined as I am, I knew it was a small issue. I purchased the vehicle anyway, left it with them for the repair at their expense, and they rented me a 15-passenger van that I could use on a vacation for my family that was to start the next day. Upon return, the part for my vehicle had just got in. I returned the van and they gave me a new bronco to drive while the vehicle was being repaired the next few days. And the vehicle I purchased, drives great now. And since I don't live in the area, they were going to drive the vehicle to me. I declined that and met them halfway instead. This is all inclusive to a pretty fair deal on the vehicle itself (2015 Ford Expedition EL). Everything was relaxed, no pressure, negotiation was quick easy and fair. I thank specifically, my salesman, Logan, Manager Drew, another manager whose name escapes me at this time, and Finance Officer Bishoy. And I don't want to leave out any of the front desk ladies that were so nice and helpful each time I called and showed up as well as the rental car office team. The whole place is dedicated to customer service. I will not speak to their prices as I looked at only the vehicle I was there for, but I'd bet they are all fair deals and I'd pay a little more here for the experience than to get a better deal with poor customer service somewhere else. Thanks again Parks Ford Team, Scott More

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I was pleased with my last visit to Parks Ford of Wesley Chapel. I left the dealer satisfied with my new car, and the payments. It is always stressfull to negotiate a good deal, but Ben was awesome and pati Chapel. I left the dealer satisfied with my new car, and the payments. It is always stressfull to negotiate a good deal, but Ben was awesome and patient with me. Very polite and easy to talk with, he really assisted me in getting a better car than I went to see initially, and payments within my desired range. Thank you Ben, and staff at Parks Ford of Wesley Chapel! More

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From start to finish my sales person was excellent and extremely helpful. Syed made the whole process an easy one. He answered all my questions and did a great job. He is a good listener and found the veh extremely helpful. Syed made the whole process an easy one. He answered all my questions and did a great job. He is a good listener and found the vehicle I want it. I am very glad and grateful for his help. More

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After several hours of negotiations we finally agreed to a price and vehicle was delivered with a full gas tank. a price and vehicle was delivered with a full gas tank. More

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I dealt with Gil very nice guy. Thank you for my car!! I would recommend. Ask for Gil. Thank you for my car!! I would recommend. Ask for Gil. More

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Parks ford of Wesley chapel is a true no nonsense dealer. Jorge Martinez Is a great sales rep. Would recommend! Jorge Martinez Is a great sales rep. Would recommend! More

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Victor was amazing! It was no hassle to get the prices we wanted and the finance team was on top of our deal and got us signed out in less than 30 minutes. It was no hassle to get the prices we wanted and the finance team was on top of our deal and got us signed out in less than 30 minutes. More

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Pleasurable and comfortable experience. Very knowledgeable staff. Facility well kept and up to date techni cologi ca c ally. Very knowledgeable staff. Facility well kept and up to date techni cologi ca c ally. More

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Great customer service! Very attentive to questions and knowledge car information. Friendly atmosphere and welcoming to all customers. Very attentive to questions and knowledge car information. Friendly atmosphere and welcoming to all customers. More

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It was an amazing experience from beginning to end! !! It’s been a long time since I’ve experienced such wonderful customer service! !! It’s been a long time since I’ve experienced such wonderful customer service! More

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