Bob Pletcher | Page 9

Best car buying customer service experience ever Mr. Frank Gastelum has provided excellent service, information, responsiveness, follow up - all in a very courteous and respectful, easy-going manner. Mr. Frank Gastelum has provided excellent service, information, responsiveness, follow up - all in a very courteous and respectful, easy-going manner. Clearly he knows how to read customers and adapt accordingly. Frank and the dealership made the whole process straightforward, well organized and efficient. I highly recommend them. More

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Great Ferrari purchase experience. With 40 years of Ferrari ownership (except for a few years when racing in the 80's) it is important to deal with people who know and appreciate cars. With 40 years of Ferrari ownership (except for a few years when racing in the 80's) it is important to deal with people who know and appreciate cars. Cyrus Klaesi is such a person as is the manager Bob Pletcher. Cyrus was very supportive during my slow decision process on an F430 Spider. When my decision was made the actual purchase was very smooth. Happy to recommend Cyrus and the staff. More

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Genuine service that goes beyond the norm I can't speak more highly of Cyrus and ALL the people at Foreign Cars Italia Charlotte. The level of service and care goes beyond what they are requir I can't speak more highly of Cyrus and ALL the people at Foreign Cars Italia Charlotte. The level of service and care goes beyond what they are required or asked to do. From buying to service to management the passion for the business and the product is so refreshing to experience. No job or question is too small or too large. Then when you start to meet more people within the dealership it is consistent. I could not purchase a car from anyone else now. True passion and care for their jobs and that is so exciting to see as a car lover. More

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458 Italia purchase I’m new to the Charlotte area and due to my affinity for fast cars, I’ve been paying visits to FCI in charlotte here and there with zero actual intent I’m new to the Charlotte area and due to my affinity for fast cars, I’ve been paying visits to FCI in charlotte here and there with zero actual intent to buy. The guys over there welcomed me with open arms and let me hang and window shop without any issues. Finally the car came along that I’d been waiting for – a 2010 458 that I noticed they’d just taken in. After some homework on my end, Chris let me test drive it without any prying inquiry and took my interest and intent at face value. I appreciate this kind of sales where a relationship is established prior to the actual deal and I also valued how no financial commitment or inquiries were made as a contingency to test drive. Fast forward a couple weeks and all my homework on the car was done – we arrived at a reasonable deal price and the car was mine. Chris, Donnie, and Bob were wonderful to deal with. Everything was straightforward and as described – they even made a few follow up text/calls to make sure I was happy with the purchase. I’ll continue to make my weekend visits to “window shop” at this dealer just to hang out and see the pretty scenery. They do some work in house as well so I’m confident if anything should go wrong or if I wish to have any additional work done, they have a knowledgeable competent and accommodating team to help out. Great buying experience and hope to stay in the FCI family. More

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The ownership experience Purchasing a car, especially a high end vehicle, is more often than not, made easy. The ownership experience can be challenging however. Not at Mase Purchasing a car, especially a high end vehicle, is more often than not, made easy. The ownership experience can be challenging however. Not at Maserati of Charlotte. It has been the best ownership experience I have ever encountered. A typical example was when I suffered a flat tire. As my car was being delivered by the flat bed, Chris Blount recognized that it was my car and called me to ensure that I was OK and that the road assistance was satisfactory. The repair was done quickly and he kept me up to date with when I could expect to have my car returned. They remain considerate of my busy schedule and always try to make any service easy for me. I can not imagine purchasing a car elsewhere. More

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GREAT jOB!! James Bob, I truly and thoroughly enjoyed everything about, and related to my recnet purchase of a new Maseratti !!! James was the the ultimate James Bob, I truly and thoroughly enjoyed everything about, and related to my recnet purchase of a new Maseratti !!! James was the the ultimate in slaesmanship for a variety of reasons including: - listening to ensure I got what I wanted and for the price point I wanted. - understanding the emotional part of me giving my Vette to you ( I loved that car buit with my current situation (parkinson;s disease) I simply had to go in another direction.But it had it be special. - fair trade in value for my Vette - thanks to Bob for truly listening and moving in a positive direction. This was a key to me doing business with with you and your team - already happy with the service - already cleaned my car after significant rainfall over the last few weeks - and lastly, for the the screening tickets for the Bond movie!! . In conclusion, I have also shown you my satisfaction by haivng my two closest friends come in to look at your cars. They were were impressed with your cars and your professionalism!! Raye Futerfas Henry David Thanks again!! Jihn Van Assen 908-208-9652 elpjva@aol.com More

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