Bob Uchida | Page 2

Bob Uchida has put me into 3 Caddy's over the last decade. I strongly suggest you let him do the same. It's the apex of American Luxury. decade. I strongly suggest you let him do the same. It's the apex of American Luxury. More

by PLATELOAD Verified Customer Verified Customer

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Absolutely the best experience I’ve had with service as I’ve been to many places to service my vehicles. In the past this one was the most knowledgeable, most helpful and most courteous absolutely pleasant I’ve been to many places to service my vehicles. In the past this one was the most knowledgeable, most helpful and most courteous absolutely pleasant experience. Thank you. More

by dollabill200 Verified Customer Verified Customer

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My experience was great excellent customer service. I would refer my friends and family to price a vehicle here. I would refer my friends and family to price a vehicle here. More

by TIFFTIFF32 Verified Customer Verified Customer

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Very bad service non professional waste of time they promised but once you sing contract they refuse their promise promised but once you sing contract they refuse their promise More

by narekarmine Verified Customer Verified Customer

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Harout Boyadjian and Bob Uchida were very professional during the negotiation process that took some time, but we made the deal work for both parties. What I didn't like were the dealer add-ons to boost during the negotiation process that took some time, but we made the deal work for both parties. What I didn't like were the dealer add-ons to boost the profit margins that cannot be excluded as they are added to each vehicle at PDI. They include a ceramic paint coating and plastic door edge guards, that are marked up about 500% over actual costs. PLEASE let your customers decide what dealer options are available, and add them on accordingly. I understand that many/most dealers do this, but it doesn't make it right!!!! More

by akadrianse Verified Customer Verified Customer

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Best dealership I have ever worked with. Bob my sales person was awesome. Atto the manager was amazing. Rose in financing was great as well. The GM Harout, was awesome as well. First Class e Bob my sales person was awesome. Atto the manager was amazing. Rose in financing was great as well. The GM Harout, was awesome as well. First Class experience from arrival to delivery of my car. Thank you! More

by EricS Verified Customer Verified Customer

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I had a great experience dealing with the owner dealers financing we were both Air Force veterans veteran friendly of course all around great experience financing we were both Air Force veterans veteran friendly of course all around great experience More

by kellyevans245 Verified Customer Verified Customer

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Yes, I definity would recommend Penske. The many years I have both leased and bought vehicles were mostly a good experience. On some occasions somewhat a bit of pressure. The many years I have both leased and bought vehicles were mostly a good experience. On some occasions somewhat a bit of pressure. More

by MARIANNEA1 Verified Customer Verified Customer

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This review was already submitted once before. Dina and Bob assisted me with my purchase. Everything was great. There was a scratch on the vehicle during transit and was repaired. The vehicle Dina and Bob assisted me with my purchase. Everything was great. There was a scratch on the vehicle during transit and was repaired. The vehicle looks and runs great. The finance portion is done on a tablet which is great for saving paper, but challenging to read as I had to scroll and zoom in. It may have been a better option to see on an actual computer monitor prior to signing. More

by JGPOWERS Verified Customer Verified Customer

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This is a letter of praise for Reggie Shelton, Service Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledg Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledgeable; humble; patient; listens well; excellent with follow ups; etc. Anyway, Several weeks ago, I made my first service appointment (as well as 1st time at the dealership) for a scheduled oil change for my 2022 Cadillac Premium Luxury Escalade at Penske Cadillac. I had my 2nd service appointment a few days ago. On both occasions, I saw .... * The exact same professionalism and dedication to me as well as other customers * I observed LOYAL Return Customers to Penske Service Department due to Reggie's commitment to provide the best service and pleasant experience while their auto in being serviced * Always finding the time to address any customer's questions or concerns * In my case, per my request, Reggie pointed me to some accessories I plan to purchase at the Penske dealership next month as well as referring me to Bob Uchia for an upcoming purchase of another Cadillac Also, While in the Penske's customer waiting area, several other customers also spoke highly of Reggie's commitment and professionalism!!!! One thing we all agreed on while discussing Reggie as we were waiting for our vehicles is that because of Reggie Shelton, we will always bring our GM autos for service to Penske Cadillac!!!! So, In closing, ...... Reggie's dedication; expertise and professionalism is greatly appreciated for customers (like me) who have their vehicles serviced at Penske Cadillac! Best Regards!, C. Keene More

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