Bobby Gray | Page 23

Poor Customer Service June 16th I visited FORD about repairing my sunroof. I was asked to bring my car back on 6/17/15 I took the day off formula car to be repaired. During June 16th I visited FORD about repairing my sunroof. I was asked to bring my car back on 6/17/15 I took the day off formula car to be repaired. During my visit on 6/17 @ 7am I was told that my car would have to be picked up by a recommended vendor (Key's Auto) for specialty work but they didn't open until 8am. I waited until they were called to see what would happen next. I was told that they couldn't look at my car until 6/18. I restated that I took the day off because I was asked to bring my car back on 6/17. It was suggested that I drive to Alexandria for it to be looked at. I drove to Key's Auto. They stated that they would get an estimate and fax it to FORD. FORD would call Carmax for approval and FORD would then call me. I called FORD later in the afternoon and could not reach Mr. Gray. I left 2 voice messages. I called Key's Auto and they had not faxed the information. They were going to fax it immediately. On 6/18 I called FORD to see if they received the fax. No response. I left a voice message at two times. I called Key's Auto to verify the fax had been sent. It had been faxed, however I was told that they left two voice messages with FORD and had not received a return phone call and Mr. Gray had left for the day. I called FORD on 6/19 inquiring about the fax and approval from warranty. The fax was received but Mr. Gray said he thought I was calling Carmax about the warranty. He suggested that I call to see if my sunroof was covered and he could fax me the estimate. I've never had to do this before. It's Day four and my car is not repaired and it had been raining. Water leaked in my car and on me. I immediately got in my car to obtain the Fax from FORD and called Carnax. It took 5 minutes for them to tell me my sunroof was covered. I called FORD and stated approval had been given and scheduled an appointment for 6/25/15 another day I would take off. I took another day off (6/25/15) and dropped my car off at 7am for service. I didn't receive a phone call update until 3pm informing me that my warranty would cover my car repairs. No further updates for repairing my car were received. I phoned FORD after 6pm go a status report. My car had not been sent to the vendor for repair. There was uncertainty as to whether the vendor had ordered the parts. I stated that I needed to go to work 6/26/15 and needed my car. I was then informed that more information would be given about the parts on 6/26/15. I suggested that I would call at 9am and was told that time was too early and that mid-day more information would be known. I reiterated that I needed my car for work and the middle of the day was unacceptable. I stated that would call at 10am. I was never informed initially that my car would be kept overnight or anytime during the 3pm phone call conversation. Additionally, I was never offered a rental car. I'm self-employed and my car is my business because of the nature of my job. I travel 6-8 house every day on my car. If I don't work I don't get paid. The customer service and professional dispositions are below standards. I'm still uncertain as to whether my car will be fixed by 6/26. Technically I've lost three days of work of pay which can't be replaced. Also, I have two professional commitments on 6/26 that I must attend and they both require the use of my car and they are out of state. I need my car. This is by far the worst customer service experience I've ever encountered. More

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The customer service was an is horrible From the day I drove off with the vehicle I wasn't pleased with the service noticed it was body damage to the car let my salesman know an he was like From the day I drove off with the vehicle I wasn't pleased with the service noticed it was body damage to the car let my salesman know an he was like bring it back an we will take care of it. It was going on a month of back an forth phone calls an going up to the dealership an the issue was never resolved until talking to a manager who then said they weren't responsible I also had a issue of the rubber on the back right door which also took just as long they said they put glue on it an it was repaired come to find out it wasn't because it came out of place again no one there communicates with each other my tags hasn't come on time someone different would contact me about info about my tags because they filled out their paper work wrong which meant I had to go back up to the dealership to get an extension when I was calling up there to speak to someone about my frustrations the girl at the front desk always transferred me to someone I didn't need to speak with or they couldn't even help with the situations I wouldn't recommend anyone to go there if I were to do over I wouldn't not of went there very unhappy with them More

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BACK AGAIN ITS TAKES SEVERAL REPAIR ATTEMPTS TO GET IT RIGHT,AFTER YOU PAY ALOT OF MONEY.WHEN YOU WALK IN I NEVER REALLY HEAR ANYONE SAY MAY I HELP YOU.THE SERVI ITS TAKES SEVERAL REPAIR ATTEMPTS TO GET IT RIGHT,AFTER YOU PAY ALOT OF MONEY.WHEN YOU WALK IN I NEVER REALLY HEAR ANYONE SAY MAY I HELP YOU.THE SERVICE REPS ARE FAST TALKING AND ALMOST TRY TO BRUSH YOU OFF. I HAVE SPENT SO MUCH MONEY FOR REPAIRS WHICH ARE NEVER FIXED CORRECTLY THE FIRST TIME.I AM BACK AGAIN WITH THE SAME PROBLEMS WHICH WAS SUPPOSE TO HAVE BEEN FIXED.THIS TIME IT WILL BE SOMETHING NEW TO REPAIR.YOU THINK BY GOING TO THE DEALER THEY WOULD BE BETTER THAN THE NEIGHBOR MECH,.YOU ALMOST DON'T HAVE A CHOICE.YOU NEED YOUR VEHICLE FIXED. R FAX. More

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Dear Mrs. Caruso: It was my pleasure giving Sheehy Dear Mrs. Caruso: It was my pleasure giving Sheehy Ford Marlow Heights my business. I am also confident that I will truly enjoy my 2010 Ford Escap Dear Mrs. Caruso: It was my pleasure giving Sheehy Ford Marlow Heights my business. I am also confident that I will truly enjoy my 2010 Ford Escape. Thank you again for all your help. In closing, I want to thank Sonny Betancourt, Tiffany A. Sanders, Bobby Gray and Tricia Pruitt. Sheehy Ford is very fortunate to have these good people working for them. They all have beautiful personalities, outstanding work habits and they deal with people in a professional manner in addition to making things happen. All of them are the BEST!!!!! Bobby Gray has been my service advisor for the last 5 years and I would not trade him in for anyone else. More

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