Bobby Hensell | Page 3

Friendly yet Deadly In sum, the dealership was filled with very charismatic, friendly people, but all the details related to car were misrepresented to make a sale. I wa In sum, the dealership was filled with very charismatic, friendly people, but all the details related to car were misrepresented to make a sale. I was told one thing from one person before signing the contract. Was told something else while signing the contract and yet something totally different AFTER the deal was made. It is not a case of buyers remorse but false promises being made to sale a car. "The contract has to be mailed to you. Its our policy." But of course, it is your word against theirs. I was told I could have things before the deal was signed, but after the deal was done, all those promises were null and void. One sales person tried to "appease" me by at least "giving" ( I did pay for it) one thing they promised, but that was AFTER I called several days to remind them of it. I was given a loaner car that smelled of cigarette smoke and it was not clean. Was told the car I was coerce into buying would be ready in one day, ended up waiting 4 days to get it. Although they talked to me and smiled, they did not provided me with honesty. They talked over my head and belittled me. Question? Why do do the Sales managers sit in a balcony style sitting area. Is it to look down at the customers? They were friendly, but if you do not know anything about cars, look out, they are not there to help you get the best deal, but (some of the sales people, not all) to give you the run around and make false promises. They felt justified in doing so, after all, " It is not a non-profit business." So buyers beware! In all fairness, I don't think they would try this tactic with all costumers, just the ones that truly relied on the sales consultant to showcase the vehicle because they do not have prior knowledge of it. If you are armed with tons of information and KNOW what you are looking at, I think you would be okay. But if you do not KNOW much, they fill in the gaps with misinformation. I am almost scared to get any services done at the dealership for fear they will continue to give me the run around. I was not going to write a review, but I wouldn't want anyone else to go through such an experience. I do appreciate Rashod E. Turner for getting me one of the things that was promised to me BEFORE I signed the contract. Thank you Rodney Wilson for properly greeting us, I am just disappointed that the greeting was followed by false promises and miscommunication. More

by SHELIADBELCHER Verified Customer Verified Customer

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Absolutely Fantastic! These folks are spot on! Very pleasant to work with and they do it right right now. We've already told friends and family about our super experience a These folks are spot on! Very pleasant to work with and they do it right right now. We've already told friends and family about our super experience at Jason Pilger Hyundai and look forward to dealing with them in the future. More

by AASNEED Verified Customer Verified Customer

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Excellent. Randy and Bobby helped me get my car. They really went abolve and beyond to get me into a vehicle. I there for about two hours and it was very apparen Randy and Bobby helped me get my car. They really went abolve and beyond to get me into a vehicle. I there for about two hours and it was very apparent they they were going above and beyond. My credit really isn't where it should be and they still somehow got me into a vehicle. They were exceedingly patient and professional. More

by BRIAN.KIM Verified Customer Verified Customer

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Car Shopping in Gautier, Ms. The overall experience was exciting. I wish there had been a greater selection of colors on the lot. I was able to get more car for the money. The overall experience was exciting. I wish there had been a greater selection of colors on the lot. I was able to get more car for the money. More

by TPRITCHETT Verified Customer Verified Customer

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Best Car Buying Experience EVER!!! I walked into the showroom floor on a Tuesday to ONLY view the interior space of the SUV I had viewed online. The salesman so very pleasant and super I walked into the showroom floor on a Tuesday to ONLY view the interior space of the SUV I had viewed online. The salesman so very pleasant and super friendly. By the following day, I owned a NEW SUV from here and I love it. I had recently viewed another style SUV at a dealership in Pascagoula (was so NOT impressed) and the difference was like night an day. I had a prior experience with Jason Pilger salesman vie phone, that was not good. But the service and willingness this time all made up for that one bad apple. I have to say they went above an beyond the call of duty to make the purchase what I needed it to be and then some. I would HIGHLY recommend Jason Pilger Dealership for your next car purchase. I will be back to do business again. Thanks to everyone!!!!! More

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Great Experience From the time I inquired about a vehicle via an email until the day I walked off the lot with my fantastic new SUV, I was treated with courtesy, respe From the time I inquired about a vehicle via an email until the day I walked off the lot with my fantastic new SUV, I was treated with courtesy, respect, and great integrity. I couldn't have had a better experience any where else. Thank you, Derek & everyone at Jason Pilger Hyundia. More

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Satisfied Customer I had a great experience overall. My glove compartment has a little malfunction one of the latches is messed up. Didn't notice it until I was on my wa I had a great experience overall. My glove compartment has a little malfunction one of the latches is messed up. Didn't notice it until I was on my way home. I called Jason Pilger Hyundai back and they got my car in tomorrow to fix the problem. Marc is a down to earth guy, and gets straight to the point no xx which is good. I felt like he wasn't wasting my time and I wasn't wasting him. If you are looking for a car, I would recommend Marc! More

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Satisfied "REPEAT" customer I do believe that since this is my fourth Hyundai from Jason Pilger it could be said that I am a very happy customer! I walked the lot over with Marc I do believe that since this is my fourth Hyundai from Jason Pilger it could be said that I am a very happy customer! I walked the lot over with Marc Wamsley & Bobby Hensell until I found my perfect 2015 Sonata Limited Ultimate! LOVE all the extra features! Again I had an excellent buying experience with my favorite dealership!! I'll be back:-) More

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2014 Hyundai Genesis Justin loves, loves, loves his new Genesis!!!! Thanks Moe & Derek for another great car buying experience @ Jason Pilger Hyundai!!!! Trip from Laurel Justin loves, loves, loves his new Genesis!!!! Thanks Moe & Derek for another great car buying experience @ Jason Pilger Hyundai!!!! Trip from Laurel ,MS definitely worth it. Thanks Terry, Cheryl & Justin Finley More

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2015 Hyundai Sonata 2.0 Turbo Buying a car can be scary, but I left Jason Pilger feeling confident in my new car! I traded in a 2014 Camry and I don't miss it a bit! I will definit Buying a car can be scary, but I left Jason Pilger feeling confident in my new car! I traded in a 2014 Camry and I don't miss it a bit! I will definitely buy from here again. I wasn't rushed or forced into anything and everything was explained to me in detail. I'm very happy with my car buying experience! More

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