Bonnie Seabury at Vann Gannaway Chevrolet

I was treated like a friend and not just a customer. There was no lenghty conversations about the deal. Just what I wanted and what they could do to match it. Very quick process, Hank was straight forward and professional. Bonnie explained everything about my purchase and made sure I knew to call her with any questions. I would highly recommned this dealership to anybody. I went to several other local dealerships and left mad at all of them.

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This is the FOURTH Chevrolet vehicle I have purchased from Vann Gannaway, specifically Hank Newton. Hank is the reason I keep coming back. He is always over the top honest, friendly and willing to assist me in finding the vehicle I want. He always has taken the time to explain the differences between the vehicle I am looking at -- versus similar other vehicles. He does not try to sell me something more than I want -- he works with me - takes his time and explains every single feature. I will continue to do business with Vann Gannaway, Hank Newton based on the previous experiences. I have recommended Hank and Vann Gannaway to a friend who is looking at the Suburban if the appearance change this year suits her needs.

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All of the personal and service was excellent. Very friendly and courteous from the salesman to all the people in the shop.

They really made us feel that our business was appreciated.

The whole process of buying a car seemed to be much more simpler than our prior experiences at other dealerships.

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Doug is an awesome salesman and a big reason we came back to Vann Gannaway for a new vehicle. Everyone we came into contact with was very nice and helpful. We will definitely return in the future.

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Polite,helpful, and very upfront to an elderly lady.
Was willing to answer questions and went out of his way to
program my radio to my favorites.
Enjoyed buying a car from this dealership. Thanks.

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All of these people that we have worked with are a credit to Vann Gannaway dealership. Working with the sales, service department, body shop, parts department, and the new accessorie department is great. Joe Kauk and Mike Senechek went above and beyond when we purchased our vehicles. Tom and Sheri are great to with in the body shop. Jon and Joel are great to work with and have take very good care of our vehicles. Vann Gannaway is a credit to Chevrolet and GM.

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The customer service was excellent. The staff was extremely friendly, helpful, and patient. They were not overbearing or pushy and gave just the right guidance, information, and assistance for us to make our choices! We will definitely consider them in the future for vehicle purchases.

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MY CAR BUYING EXPERIENCE WITH DOUG WAS GREAT. HE WAS VERY PATIENT, INFORMATIVE, FRIENDLY AND THOROUGH. I LIKED HOW HE KNEW HIS PRODUCT AND WAS WILLING TO TAKE ALL THE TIME IN THE WORLD TO MAKE SURE THAT I GOT THE CAR THAT I WANTED. FRED WAS ALSO PATIENT, FRIENDLY, INFORMATIVE AND THOROUGH. HE MADE SURE THAT I GOT THE LOWEST CAR PAYMENT POSSIBLE.. EVERYONE AT VANN GANNAWAY WERE PLEASANT, AND KIND.. AND I KNOW THAT I WOULD DEFINITELY RECOMMEND VANN GANNAWAY TO ANY OF MY FRIENDS, COLLEAGUES,ETC.. TO YOUR FACILITY, AND I WOULD TELL THEM TO DEFINITELY SEE DOUG.

THANKS AGAIN FOR EVERYTHING! -EMILY

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found on line and liked what we saw very pleasant to deel with the paper work we had to do was well better than anywhere else

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Just wanted to take a moment and share with you the experience that my wife and I had this past Saturday when we purchased a new 2012 Chevy Silverado.

Our journey started out over the internet where we first met Delores. Right from the start I noticed a difference in how Delores started to get to know us by asking what we were looking for in a new truck, about our budget, and a host of other details that would allow her to understand where we were in our purchasing process.

Delores proceeded to provide us with information in a way that we felt she truly understood our needs, over a period of several days we corresponded back and forth with Delores, we felt as though we could trust her in a way that we have never trusted any other dealer sales person before.

So early Saturday morning July 14, 2012 we visited the Eustis showroom and met with Delores, feeling a bit apprehensive, after all Delores is a sales person, we looked at a few Silverado trucks and found one that we really liked.

Delores informed us that she was an advocate for her customers and would work hard to do whatever she could to get the price where we needed it to be, so off she went to that magical office that no one knows what goes on in there. A few minutes later Delores presented us with the information, my wife and I looked at each other in utter surprise; for the first time the price of a new vehicle was exactly where we had hoped it would be.

No hassle, no haggling, no arguments, no threatening to leave, no remorse. Next it was off to see the one person everyone hates to go and see, the finance person where magically the numbers always change from what was originally discussed only a few minutes ago.

We were introduced to Bonnie Seabury and immediately we had a felling of trust and respect. Bonnie was a real down to earth person who made us very comfortable. In less than thirty minutes Bonnie clearly explained all the figures, the different options that were available to us and the paper work was completed. but before we left her office we felt as though we made a friend.

In and out with a new truck in under two hours, I think this just might be a words record, you may want to check into that.

taking the truck home, the long way because we loved driving it, we noticed a slight shimmy from the tires. When we got home I sent an email via the VG online maintenance request. Within less than thirty minutes I received a personal and friendly email form Amie Duffy. I though I new Amie for ever, she was very personal, sympathetic, and attentive. Amie contacted Delores first thing on Monday, Delores put me in touch with a Mechanic who explained what I needed to do and how he would help me with this issue. Latter the next day Amie followed up explaining what she did and summarizing what I was told by the mechanic (I wish my wife and I would communicate as well as I did with your entire team at VG).

This email probably sounds like I am rambling on and on, however I want you to know that you have an extraordinary team and it shows. Your team all say the same thing that the difference that they make all starts at the top of the organization; it is for this reason that I am sending you this e-mail to let you know you are doing a great job, one that inspires your team to do and be the very best.

Also keep in mind this is the first time that we have purchased a vehicle dealing with an all female team, this might also have contributed to the pleasant experience that we encountered.

I wish we could afford another car just to go through the experience once again.

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