Brad Knudson | Page 8

Simply the best car dealer eperience I (or my wife)have ever had. Everyone at this dealership was great, especially Grant Cox in sales. Straightforward no haggle pricing, friendly people. No pressure or ever had. Everyone at this dealership was great, especially Grant Cox in sales. Straightforward no haggle pricing, friendly people. No pressure or any silly sales tactics. This is how car buying should be. More

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Volkswagen of Burnsville has always gone out of their way to ensure that I receive the most personalised, fast, and courteous service. I understand that I can be a tad difficult to work with, considering I to ensure that I receive the most personalised, fast, and courteous service. I understand that I can be a tad difficult to work with, considering I tend to find faults in the slightest degrees, and I know that can be frustrating to deal with; however, I've come to realise that no matter the concern, I'm always greeted/welcomed and never fought on the issue's presented. Often times, these concerns are part of normal operation and I'm simply not used to the way the vehicle reacts -- other occasions, an issue is identified and resolved within a short period of time. During repairs, I've always been offered a rental, which is at no cost to me. As a courtesy, VW Burnsville has added minor touches to my vehicle to make it's appeal more aesthetically pleasing for me, which I appreciate greatly. One of these "touches" were actually more a replacement/repair on a slightly noticeable scratch which bothered me, located on the interior aluminium cup holder cover--which, typically wouldn't be replaced because it's considered normal wear & tear. Knowing that VW Burnsville does try their best to ensure my satisfaction, and has|will go above and beyond what is necessary, really makes me happy that I made VW Burnsville my dealership of choice. Ann Shirley has always been particularly upfront and honest with me about what can or cannot be done with some of my concerns. Always professional, and very easy to understand, she's always patient and never interrupts me, especially when I'm going on about something I feel is unacceptable [in regards to my vehicle's operation, etc] --this type of attitude really makes me feel at ease and not so stressed. It's such a pleasure working with Ann, I always know I'll be taken care of when she's around. Alas, there are other's very much similar to Ann -- Brad Knudson and Glenn Riippa have also worked with me in the past with similar stories to state about them. Actually, probably the same stories just different times. Either way, everyone in service at VW Burnsville is top notch in my eyes and I am happy to know they work so hard to ensure my vehicle is working soundly. And as an added note, I'd like to state that I've spoken to Sandie, Jeremy, amd Ugur over the phone before, about issue's, and all remains the same as the above -- awesome service I highly recommend VW Burnsville Service centre. More

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They called earlier to offer special deal on an oil change and advised ahead of time of date and time. All employees were very friendly and efficient. The place is immaculate, including bathrooms. E change and advised ahead of time of date and time. All employees were very friendly and efficient. The place is immaculate, including bathrooms. Everything that was done was explained. The car was washed and I came out of there with a huge smile on my face! Thanks for a job well done! Bob More

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Setting up appointments was easy. Service was great, fast and friendly. Everything was explained well, what was don and what the next steps were. We all always hope for lower prices, though. and friendly. Everything was explained well, what was don and what the next steps were. We all always hope for lower prices, though. More

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