Brady O'Cull | Page 8

Friendly, Convenient and Efficient Falcone's Saab service exceeds my expectations by listening to my repair issues and solving them on the first visit. Brady O'Cull is always patient wi Falcone's Saab service exceeds my expectations by listening to my repair issues and solving them on the first visit. Brady O'Cull is always patient with me when I am trying to explain my issues in layman terms. He is very professional and knowledgeable when sharing the details of the services needed and those provided. There are a few other places I can go and probably pay a little less but I appreciate Brady's friendly demeanor and making me feel welcomed and respected. More

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Oil change, breaks, and car wash I've had a few oil changes and other miscellaneous services done at Falcone. I always work with Brady O'Cull and he is extremely friendly, reliable, I've had a few oil changes and other miscellaneous services done at Falcone. I always work with Brady O'Cull and he is extremely friendly, reliable, and professional. He always keeps me informed on the progress of my car and it's always done in a timely manner. I don't even mind waiting because of the comfortable waiting rooms and awesome snacks! More

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Oil change and car wash Brady is super friendly and made my oil change so easy. I would definitely return because he and all the other staff I encountered were so friendly. Brady is super friendly and made my oil change so easy. I would definitely return because he and all the other staff I encountered were so friendly. Snacks are fire too so that's a plus. More

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Above and Beyond! I simply cannot stop telling everyone I know to go Falcone and buy a Subaru. It's a great car, but the service at this dealer is THE BEST! I was just I simply cannot stop telling everyone I know to go Falcone and buy a Subaru. It's a great car, but the service at this dealer is THE BEST! I was just in for a simple oil change, and wow! I was blown away by the attention to detail when it comes to making sure their customers are happy and well informed. I pulled into the service drive, and Brady greeted me within seconds. He walked around the car with me and talked with me while doing so. It is very clear that he knows his Subaru's inside and out. I had an appointment, and he already had my paperwork in hand and I was checked in quickly yet efficiently. I walked around the dealership and enjoyed the amenities, including Longs donuts (fantastic!) I even had a great interaction with a dog named Cooper! I had a nice talk with Ryan who sits near Brady, about production numbers on 2015 Subaru Impreza's as well. Again, I can tell he is another well educated employee that is truly passionate about the brand. Before I knew it, my car was brought up, washed and clean! Brady informed me of my upcoming 12k mile service and told me exactly what the cost would be. The cost of the oil change was quoted before the service was started and it was exactly as quoted. The staff is what makes this dealer great, the dealership up north has too much of a "corporate" feel, yet at Falcone, I feel right at home! More

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Fifteen years and counting. We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we c We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we can't imagine purchasing, servicing or repairing a vehicle anywhere else. A typical dealership, this is not. Everyone at Falcone from the boss down is familiar, friendly, courteous and professional. We experience none of the unpleasantness so often associated with the automobile purchasing or servicing process. Falcone has never attempted to sell us anything that we did not need or want and has always offered a very fair and transparent price. This dealership has always gone out of its way to ensure that our purchases and service experiences completely fulfilled our requests and requirements. On a five star scale, Falcone is a six star dealership. More

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