Branden Hayes

I've purchased and owned cars for nearly 45 years and this is the worst car dealer I've ever dealt with in my life. After purchasing a brand new 2019 RDX, we recently had issues with it at 70k miles. U this is the worst car dealer I've ever dealt with in my life. After purchasing a brand new 2019 RDX, we recently had issues with it at 70k miles. Upon calling and telling Norris, we were given the run around since the 1st call. After leaving multiple message requesting a return call, here we are two weeks out and not a single follow-up. What a horrible business. Good luck if you have issues after a purchase. That said, we contacted Rosenthal Acura and they've been nothing but incredible with helping us. Avoid Acura of Ellicott City at all costs. More

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Recently had service done for the first time here and my advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service More

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Ji Kim, Riley and Paul all have been AMAZING! I cannot thank them enough for such a pleasant, kind, warm experience. I admire and appreciate the PASSION they have for the work/help they do for th I cannot thank them enough for such a pleasant, kind, warm experience. I admire and appreciate the PASSION they have for the work/help they do for their customers. I was literally in and out and walked out with my car I have been eyeing on for a month now lol... This is my second car I got from Norris Ellicott City Acura and I will also CONTINUE to refer them/their team to friends and family. I have also been going to Norris Acura for all my services/maintenance and I can genuinely say, I TRUST them. I have had so many experiences with difference dealerships/car sales consultants that were always pushy or I would get a "vibe" that they just wanted a "sale." However, on the other hand, Ji, Riley, Paul + their Norris team made me feel like their own family and were honest and did not feel like they were just trying to get a sale. I love my Acura Integra 2024 and I cannot thank your team enough!! I owe you guys a catering meal soon!!!! :-) Liz More

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