Brandon Ballard

The transaction went very smoothly and had it wrapped up quickly. Got the added equipment installed fast. quickly. Got the added equipment installed fast. More

by solstice1981 Verified Customer Verified Customer

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Very disappointing experience. I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I cou I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I could return for installation. When the cover came in, I was surprised to learn that the salesperson—who admitted he had never installed one before—was the only person available to do the installation. Only after the cover arrived did he inform me that other departments at Koons Annapolis would not install it because I hadn’t paid for installation. At no point during the sale was I told I’d need to arrange and pay separately for installation, or that an untrained salesperson would be the one installing it. That’s not something a typical customer would expect—especially when the dealership has trained technicians on site. I explained my concerns to Brandon, but he offered no alternative other than installing it himself. Now I’m left with a bed cover that I must pay to have professionally installed elsewhere, costing several hundred more dollars. I would not recommend trusting this sales team More

by dsomm001 Verified Customer Verified Customer

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Brandon was great to work with and the whole team made out experience flawless and easy! out experience flawless and easy! More

by jessicacrosslin0 Verified Customer Verified Customer

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Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More

by revray Verified Customer Verified Customer

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Brandon was great. Very helpful and answered all our questions in a knowledged and respectful manner. Very helpful and answered all our questions in a knowledged and respectful manner. More

by emmacait Verified Customer Verified Customer

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My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER Verified Customer Verified Customer

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Brandon was super attentive and his follow up was great. Would refer my friends to him Would refer my friends to him More

by SULLIVANTHEO Verified Customer Verified Customer

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I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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Largely, nothing but inconvenience from Koons. They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them. I have been trying for over a week to have them address this. Also there was a console safe and digital door lock, but no instructions on how to open and change them. I have been trying to get this addressed also for over a week. Horrible followup on this purchase. I wouldn't do it again. More

by RKELL Verified Customer Verified Customer

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Excellent customer service from both Brandon and Terry. We appreciate all their help and follow up! We appreciate all their help and follow up! More

by pat.hogan5 Verified Customer Verified Customer

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