Brandon Benoit | Page 2

Brandon was direct, clear, well-informed, and easy to work with. On my follow up visit the next day, he explained a few functions on the dash board. work with. On my follow up visit the next day, he explained a few functions on the dash board. More

by corso5939 Verified Customer Verified Customer

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Bryan is an amazing human being. Relatable on many different level, he took my concerns and single-handedly addressed them. Relatable on many different level, he took my concerns and single-handedly addressed them. More

by ebm07d Verified Customer Verified Customer

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Mohammad was great, had the model I wanted to test drive ready to go when I arrived. Promptly found the trim package and color of the model I ultimately decided on. No pressure sales process. Thank you ready to go when I arrived. Promptly found the trim package and color of the model I ultimately decided on. No pressure sales process. Thank you More

by nattibengals Verified Customer Verified Customer

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Professional, courteous and a pleasure to do business with all around in every department..exceptonal in everyway with all around in every department..exceptonal in everyway More

by easylivinfl Verified Customer Verified Customer

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I was recommended Honda of Sarasota thru the Costco Auto Sales program as one of their member associated dealers. I have to say that the salesman, sales manager and Finance representative were very polite a Sales program as one of their member associated dealers. I have to say that the salesman, sales manager and Finance representative were very polite and friendly. Friendly doesn’t always mean truthful and honest. After road testing the 2024 Ridgeline vehicle that I was interested in, the sales manager repeatedly presented me with a number of potential price details on slips of paper. When I agreed to purchase the vehicle, I requested a detailed itemized invoice of what the costs to walk out the door would be. I requested this information from the salesman and Honda finance representative a number of times over the course of a couple of weeks. I never received this from them. When I picked up the vehicle a week after signing for it, I again asked for a copy of the paperwork. I was shown a handwritten note that had a Market Adjustment of $4,995 on it which I refused to pay since virtually all dealers had stopped this process by late 2023. The Finance rep provided a credit "We Owe" slip for this amount and he said this would be sent to me. This was credited to my Honda Finance Loan about a week later. After a couple of weeks of my asking the dealership for an itemized invoice without them providing it to me, I contacted Honda Finance Customer Service directly. When I asked for a copy, they sent it to me within 15 minutes of ending my phone call with them. On the contract which was clearly marked “Customer Copy” on every page, there was a list of added “services” that totaled approximately an addition $12K in third party items like wheel and glass protection, maintenance, Road hazard, theft protection, etc. These were items that I neither asked for nor were they were discussed with me at the time of sale. When I visited the dealership for the third time to complain about these items being added a second Finance representative contacted the Third-part company and had them cancelled. I was told that it would be 4-6 weeks for the credit to be applied to my vehicle loan with Honda Finance. I have contacted Costco Auto Program Customer Service and filed a complaint with them over these unethical activities. The Costco representative I soke with apologized for the experience I had and will be contacting the dealership to further investigate my concerns. I also emailed the General Manager of the dealership (David Farner) expressing my concerns over the unethical actions that were taken with me and treatment they did towards me as a senior citizen and concern for other potential customers of my age. I have not received a response from him to date. What started as a pleasant vehicle buying experience has developed into my worst buying experience in over 55 years of buying vehicles. Future customers of Honda of Sarasota need to be more diligent and aware of the sales practices that they may encounter if they go to purchase a vehicle there. I would not recommend Honda of Sarasota to any age vehicle buyer. More

by kfcorco Verified Customer Verified Customer

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Janelle is a pleasure to work with. She made buying a car easy. Such a difference from other dealers! She made buying a car easy. Such a difference from other dealers! More

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Called numerous times to get my financing resolved and 2+ months later, still no resolution.... have been coming here for 30 years as well as recommending numerous others... never again!!!!!! Totally irrespo months later, still no resolution.... have been coming here for 30 years as well as recommending numerous others... never again!!!!!! Totally irresponsible More

by tcolavita806 Verified Customer Verified Customer

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Marcos was very helpful, patient and accomodating. He was very easy to work with and accomodated my needs. I was very happy with my experience at Honda Sarasota and would encourage others to use thi He was very easy to work with and accomodated my needs. I was very happy with my experience at Honda Sarasota and would encourage others to use this dealer for their needs. Thank you for making a stressful event comfortable. Theo C More

by theovendors Verified Customer Verified Customer

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My sales rep, IVAN, was amazing. When the other car dealer I was considering was slow with the out the door price, I thought they had sold the car, so I emailed Honda of Sarasota. I When the other car dealer I was considering was slow with the out the door price, I thought they had sold the car, so I emailed Honda of Sarasota. Ivan sent me an out the door price within hours. Once the other dealership sent me their price on a car listed for less, their price was $2000 higher than Ivan's. Guess which car I bought. I had to drive from Tallahassee to Sarasota, but the drive was worth it. From what I could tell, this is a straight-shooting car dealership. But IVAN, he is the man. HIs Marine training shows in his integrity and hard work. Thank him for his service. More

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After getting the run around and shady practices at Lexus of Orange Park, I was very discouraged. Honda of Sarasota went above and beyond to help me. I was treated with kindness and respect. My salesman Sedr of Orange Park, I was very discouraged. Honda of Sarasota went above and beyond to help me. I was treated with kindness and respect. My salesman Sedrick was very helpful and knowledgeable. Brandon in finance walked ne through each step without judgement and explained each item to me. 10 out of 10 would highly recommend this dealership! And the warranty? Well that was the icing on the cake! More

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