Brandon Greenspun | Page 12

Great Customer Service! Was searching to upgrade my father from 20 year old automobiles that just were not worth fixing anymore. Owning two other Dodge cars I knew I really Was searching to upgrade my father from 20 year old automobiles that just were not worth fixing anymore. Owning two other Dodge cars I knew I really liked just about everything Dodge makes, so I searched the internet for an newer clean, lightly used low-mileage Dodge Avenger. I found Branhaven had a 2014 model for sale with only 36,000 miles on it. So I called them up and talked to Jamie in the internet sales department. She said she would check on the price and give me a call back, which she did promptly. The following day I called back and spoke to Nicole, also in internet sales, and asked for pictures of the vehicle. At this point she informed me the vehicle was just taken in and being cleaned before it was put on the lot and that she would text me pictures as soon as it was done. She texted me detailed pictures later that same day and I made arrangements to see the car in person. That Thursday I paid them a visit, and after a brief wait, we met Brandon in sales. He showed us the vehicle and we took it for a test drive. Subsequently pleased with the drive, the warranties (3 months from them and 7 years or 100,000 miles from the manufacturer) and benefits (oil changes for a time and free car washes for life) offered with the vehicle, as well as the overall condition of the vehicle (clean Carfax, one owner, no accidents or damage) we decided to purchase it. That following Monday evening we made our way once again to Branhaven to pickup our new to us Avenger. The car was cleaned, waxed, and detailed in every respect and also came with a full tank of gas. The service manager also informed us that all the requisite maintenance that needed to be performed was done and the filters/fluids had been changed the day before we drove it, so it was like a brand new car! This was kind of reliability and peace of mind was exactly what we were looking for after so many breakdowns with our older cars. Brandon in finance helped us fill out all the paperwork and Brandon in sales then swapped the plates from one of our old cars for us. Overall the experience was great. Everyone was super friendly and the car was just what we needed. I would recommend this dealer to anyone who is interested in quality at a fair price with no hassles. More

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Excellent service and excellent purchase I purchased a Jeep from Brandon who was an outstanding salesperson looking for just what I needed in a car keeping in mind what I could afford. I th I purchased a Jeep from Brandon who was an outstanding salesperson looking for just what I needed in a car keeping in mind what I could afford. I then dealt with the financial young man the other Brandon and again was very pleased with the easy dealings. More

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Amazing experience. Branhaven Motors was a very pleasant experience. The employees are super friendly and know there job. I absolutely love my Chrysler 300!!! Thanks t Branhaven Motors was a very pleasant experience. The employees are super friendly and know there job. I absolutely love my Chrysler 300!!! Thanks to everyone there! S. Lucas More

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After you walk out with your keys to your new car They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased 2 others 1 year prior), have had constant issues with it and have made 6 visits for the same problem to service. While Sam is the only one at this facility that I can now stomach speaking to because he seems to be the only one that understands my frustration, I have yet to get an actual call from the owner even after MULTIPLE messages left on voice mail, with the receptionist and email. And my car still has its issue. I will never purchase a car from here ever again, and I will be sure all my friends know as well. And this is the email I wrote to the Dealer Principal on May 8th and have yet to get a call, and the response I got was "I'm very concerned about your radio" my radio!! If that's the only thing your concerned with then there is a problem Robert, I have been trying to reach out to you very unsuccessfully since last Thursday. Myself and my husband have had various issues with your dealership that are not very positive. And as of late your staff there have reached an all-time low so much that myself and my husband will absolutely never shop at your facility again. I expressed my frustration to Sam in service and he advised me over a week ago that I would hear from you directly. First, my husband and I in the past 3 years have purchased 3 vehicles from your dealership. We also referred many co-workers to your facility. First problem, my husband leased a new Dodge Ram back I believe in 2012, we put down over $7000 cash on this offer, once his lease was recently up we tried MULTIPLE times to get a hold of your finance department to see what our options were with no callback from Brandon. At one point we were told “he is so busy your best bet would to be to just come in” yet when we bought all 3 vehicles he was readily available to get all the contracts written up! Jason was finally able to get a hold of him and he came in to trade in the vehicle and was told “you have too much negative equity in the truck” NEGATIVE EQUITY??? We put 7 THOUSAND dollars CASH DOWN!!! Well little did we know, we went to another dealership and was told that with the leasing option you gave us, if we were to trade the vehicle in that a “premium” would have to be paid. So we had no other option but to buy the truck outright at the end of lease. Seems like a very sneaky way to get your customers to buy at lease end. Secondly, I leased a jeep back in 2012, decided it might not be the right vehicle for me, so I traded it in for a 2013 Dart turbo. No issues with the trade in, but after a year really wasn't in love and had been having many issues with the radio (which we will get to) so I went down took a peek at a few other vehicles and a few days later was called to come down and see what you all could do for me for a trade in. myself and my husband drive down and Duncan without even looking at the vehicle said, “no way, you got a great deal, we cannot get you out of it” I said ok and left. About a month later I received another call from a young lady stating I should come down right away because you guys had some amazing sales going on and were willing to get me out of my lease early. I went down, asked for the person who called me and Duncan promptly sent over John to tell me there is no way I can get out of my lease and sorry for the phone calls, but it’s not possible. So that makes two trips to a dealership that called me to come down! Thirdly, I have been back to service 6 times for the same issue and it hasn't been escalated to management? On multiple occasions the touch screen in my vehicle has gone black, unable to push any buttons and frozen. I've been told that the screen was replaced, the components have been replaced and there is nothing else that could be the problem, however I STILL keep having the same issue. The last time I was in for the same problem was last week, Sam had appreciated my composure and thanked me for being so patient. Well my patience went out the window when I received a call from Sam on Thursday telling me “Chrysler was here and there is nothing they can do” nothing they can do??? My radio is not functioning as it should. Back a few months ago, the 4th time I was having the issue I was lucky enough to catch a video with my phone of the radio malfunctioning and I came in and showed Sam the video, his response was Steph I believe you. I said well I just wanted to show you so that you people don’t think I am crazy. Fast forward to this time, he wants another video and stated unless I can get a video they were not willing to replace anything else. So your service team is suggesting I illegally and unsafely carry my cell phone with me at all times waiting for my radio to malfunction even though I already showed Sam a video?? That is when I asked to speak to Chad. Chad came on the phone explained to me the same things Sam did and I mentioned the suggestion of the illegal and unsafe recording and he backed off and got very defensive telling me he does not suggest that and none of his employees would suggest that. Well, your service rep just did!!! I was very upset and he was doing absolutely nothing but escalating the issue with his extremely unprofessional attitude. I asked to speak with a manager and he stated they were on vacation, I then asked to speak with you and he told me that you were unavailable. He sensed my frustration, but was very sure to tell me to “have a fabulous day!” making me even more furious!!! I then spoke to the service team over at my company who are very well familiar with your service department and they suggested I call back and gather some info. Well that set Chad off and he was unwilling to assist me. I asked him if the parts that were replaced were ordered or something in stock at your facility. He confirmed they were ordered. I asked him if I could see the recipes of the items ordered for my vehicle and he became extremely defensive and told me “absolutely not Mrs. Rispoli!” this led me to believe what I was being told just might be correct. customers being told that things are being ordered and completed but that not actually happening. And I suggested that the work may not have been actually completed and from there on he was not willing to speak with me any longer. If the parts were ordered and placed in my car then why the issue of not providing me with proof? I don’t see the issue here. Maybe you can give me some insight. And lastly, I was just wondering if you were ever advised that I was actually involved in a motor vehicle accident while at your facility? I was retrieving my vehicle from service (again for a radio issue) and one of your sales people was in a vehicle with a customer and he hit me head on. I never received a call to make sure I was ok either, this to me was another sign of a dealership that really doesn't care once their customers walk out the front door. I will be writing my review online about your dealership and I will be sure everyone at my job knows about all of these issues that keep piling on. Totally not the dealership I thought I was dealing with and certainly will not be returning! If you have any questions please feel free to call myself and my husband. More

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Instant gratification What can I say when I went there on Friday I got approved Monday was my car pick up date and they call me on Saturday to come get it I can't think Bra What can I say when I went there on Friday I got approved Monday was my car pick up date and they call me on Saturday to come get it I can't think Brandon Greenspun enough for the job he has done to get me in and out to a new car great place to go I recommend seeing Brandon Will go above and beyond to get the job done can't thank him enough More

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Great car buying experience! With their prices and inventory compared to other dealership, there was no way I wsn't walking out of there with my LIKE NEW used 2014 Ram! Thanks to With their prices and inventory compared to other dealership, there was no way I wsn't walking out of there with my LIKE NEW used 2014 Ram! Thanks to Brandon Greenspun for making it happen! Victor More

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Amazing! The service and attention I received from Brandon Greenspun and the crew at Branhaven Jeep was amazing. No pressure and extremely helpful. The best!!! The service and attention I received from Brandon Greenspun and the crew at Branhaven Jeep was amazing. No pressure and extremely helpful. The best!!! Thank you guys! More

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Happy Satisfied Customer I am totally satisfied with Branhaven. Brandon was very knowledgeable and very pleasant to work with. Brandon called me to see how my new Jeep was, I am totally satisfied with Branhaven. Brandon was very knowledgeable and very pleasant to work with. Brandon called me to see how my new Jeep was, and said if there was anything that I needed to call him and he would help me. I would tell anyone that if they wanted to buy a new vehicle to go to Branhaven and ask for Brandon Greenspun. More

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Great Customer Service Hard to find these days is Great customer service. I went to several dealerships prior to this one. One dealership told me i wasn't ready to buy and t Hard to find these days is Great customer service. I went to several dealerships prior to this one. One dealership told me i wasn't ready to buy and the next i made an appointment and when i arrived they told me it would be a half hour before anyone could get to me.Brandon was on his game from the minute i walked in, although i left that day not making a purchase. Brandon called me i believe two days later stating he might have found the perfect truck for me and he did. I had to return of few days later to have the service dept. take care of a few minor things. The first being the drivers side lock wasn't working which they replaced and worked great. The second i had asked them to detail the vehicle do to the fact it seemed the exterior could have had a few scratches buffet out, which came out ok. The paperwork stated that they detailed the interior as well but was never done i still had some stains from when i originally purchased the truck that seemingly could have been easily wiped off as well as some dirt marks along my drivers door just from getting in and out. For the record though i did not ask to have the interior detailed and probably would not even be mentioning it right now if it weren't for the simple fact that it was stated in the paperwork that it was completed. They also were generous enough to give me a loaner car. Still will definitely recommend the company as whole. More

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Purchase of 2014 Ram 1500 This dealership has been OUTSTANDING in every way. I spoke with Brandon Greenspun, let him know the make and model I was interested in, and from that This dealership has been OUTSTANDING in every way. I spoke with Brandon Greenspun, let him know the make and model I was interested in, and from that point onward he was 110% committed to make sure Branhaven could meet my needs. Nights, weekends, it didn't matter, Mr. Greenspun was, and has been available via text, voice, email, the entire time. Stand up guy, a great dealership, and an incredible experience purchasing my first "new" vehicle from Branhaven. Thanks Brandon! More

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