Brandon Gurley | Page 2

It is always a pleasure dealing with MB of Plano. They always make it so easy to work with. They always make it so easy to work with. More

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Did a great job! The team was very helpful and was in and out for my B7 maintenance. The team was very helpful and was in and out for my B7 maintenance. More

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Brandon Gurley, Certified Sales Consultant, provided excellent service and was very knowledgeable of the specific SUV we purchased. The staff involved with the new SUV purchased were professional, frien excellent service and was very knowledgeable of the specific SUV we purchased. The staff involved with the new SUV purchased were professional, friendly, and made us feel like part of the dealership family. Nick Williams in the Finance Dept. was very informative and helpful when discussing the financing and warranty agreements. The overall experience was very satisfying and would recommend purchasing a vehicle from the Plano Dealership and Brandon Gurley. More

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My experience at MB Plano was phenomenal. I appreciate the kindness I received. I will definitely be recommending MB Plano to family and close friends. the kindness I received. I will definitely be recommending MB Plano to family and close friends. More

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Great place, great service, very friendly, great service department, this is the second car from them and I would recommend them and would go back for next new car department, this is the second car from them and I would recommend them and would go back for next new car More

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The entire visit was awesome. My salesperson Brandon Gurley was attentive, friendly, and professional. The dealership was clean, and accommodating.I will refer others.Thanks! Gurley was attentive, friendly, and professional. The dealership was clean, and accommodating.I will refer others.Thanks! More

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Mercedes Benz of Plano is a stellar dealership across the board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) More

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On 10-23-20 I purchased a new 2021 GLC300 for my wife who wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in that sometimes it would indicate a time that was 3+ hours off and then later correct itself. Speaking with MB Plano, they had me reboot the clock which seemed to help for a short period. Subsequently it happened again and I reboot and then it happened again and once again I rebooted. On 12-14-20, after it happened twice again, I called my service adviser and was advised that she would have someone call me to set up a time to bring the vehicle in. After three days of not hearing from anyone, I sent an email to MB Plano advise of the situation and lack of communication. I received an acknowledgment of receipt and that someone would get back to me. It is now 12-19-20, and I still have not heard from anyone. After dealing with Park Place Lexus for some 20 years, I am not accustomed to this kind of customer service or lack thereof. While an problem with a vehicle clock is not major, the lack of communication and response from MB Plano indicates, to me, their low level of customer service. However, the purchase experience was fine but that is only part of dealing with customers. More

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Because of the Covid 19 pandemic, they became so hungry and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me the number Is so ridiculous. I think this guy really need some money to pay his bill. IF YOU WANT BUY A CAR WITH HIGHEST PRICE? Call him. More

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From purchase to service, its all the worst of the worst!! From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad ser From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad service from staff who lie and don't do their job. I've bought 7 cars from Mercedes of Plano and for the first 6, they were great. But about 5 years ago they had an ownership change and its been downhill ever since. They lost most of their good people to a dealership in McKinney and are quickly loosing all their long-time customers to other dealerships. Save yourself the heartache, headache and money and go anywhere else. I'm not saying every other dealer is better only that in DFW, Mercedes of Plano is the pitts. Don't believe me? Well go buy a car there and come back in a few months and read this post. More

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